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Customer Assistance Associate Jobs in Rochester, NY

Dollartree

Customer Service Associate I

Rochester, NY · On-site

$14.25 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Educational Assistance * And much more! We are an equal opportunity employer and committed to ...

Dollartree

Customer Service Associate I

Rochester, NY · On-site

$14.25 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Educational Assistance * And much more! We are an equal opportunity employer and committed to ...

Dollartree

Customer Service Associate I

Fairport, NY · On-site

$13.75 - $19/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Educational Assistance * And much more! We are an equal opportunity employer and committed to ...

Dollartree

Customer Service Associate I

Rochester, NY · On-site

$14.25 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Educational Assistance * And much more! We are an equal opportunity employer and committed to ...

Dollar Tree

Customer Service Associate I

Rochester, NY · On-site

$14.25 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Educational Assistance * And much more! We are an equal opportunity employer and committed to ...

Dollar Tree

Customer Service Associate I

Rochester, NY · On-site

$14.25 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Educational Assistance * And much more! We are an equal opportunity employer and committed to ...

Dollar Tree

Customer Service Associate I

Farmington, NY · On-site

$14.25 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Educational Assistance * And much more! We are an equal opportunity employer and committed to ...

Family Dollar

Customer Service Associate I

Batavia, NY · On-site

$13.75 - $19/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Educational Assistance * And much more! We are an equal opportunity employer and committed to ...

Dollartree

Customer Service Associate I

Rochester, NY · On-site

$14.25 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Educational Assistance * And much more! We are an equal opportunity employer and committed to ...

Dollartree

Customer Service Associate I

Rochester, NY · On-site

$14.25 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Educational Assistance * And much more! We are an equal opportunity employer and committed to ...

Dollar Tree

Customer Service Associate I

Rochester, NY · On-site

$14.25 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Educational Assistance * And much more! We are an equal opportunity employer and committed to ...

Dollartree

Customer Service Associate I

Rochester, NY · On-site

$14.25 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Educational Assistance * And much more! We are an equal opportunity employer and committed to ...

Dollartree

Customer Service Associate I

Macedon, NY · On-site

$14.75 - $20.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Educational Assistance * And much more! We are an equal opportunity employer and committed to ...

Dollar Tree

Customer Service Associate I

Rochester, NY · On-site

$14.25 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Educational Assistance * And much more! We are an equal opportunity employer and committed to ...

Dollartree

Customer Service Associate I

Rochester, NY · On-site

$14.25 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Educational Assistance * And much more! We are an equal opportunity employer and committed to ...

Dollartree

Customer Service Associate I

Rochester, NY · On-site

$14.25 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Educational Assistance * And much more! We are an equal opportunity employer and committed to ...

Dollar Tree

Customer Service Associate I

Fairport, NY · On-site

$13.75 - $19/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Educational Assistance * And much more! We are an equal opportunity employer and committed to ...

Dollar Tree

Customer Service Associate I

Brockport, NY · On-site

$13.50 - $18.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Educational Assistance * And much more! We are an equal opportunity employer and committed to ...

Dollartree

Customer Service Associate I

Greece, NY · On-site

$13.75 - $19/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Educational Assistance * And much more! We are an equal opportunity employer and committed to ...

Dollartree

Customer Service Associate I

Rochester, NY · On-site

$14.25 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Educational Assistance * And much more! We are an equal opportunity employer and committed to ...

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Showing results 1-20

All JobsCustomer Assistance Associate JobsCustomer Assistance Associate Jobs in Rochester, NY

Customer Assistance Associate information

See Rochester, NY salary details

$53.3K

$59.2K

$63.6K

How much do customer assistance associate jobs pay per year?

As of Jun 12, 2026, the average yearly pay for customer assistance associate in Rochester, NY is $59,200.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $61,700.00 per year, depending on experience, location, and employer.

Is CSR a good entry level position?

Customer Assistance Associate roles are typically considered good entry-level positions because they require minimal prior experience and focus on developing communication, problem-solving, and customer service skills. These roles often provide on-the-job training and can serve as a stepping stone to higher positions in customer support or management.

What is the difference between Customer Assistance Associate vs Customer Service Representative?

AspectCustomer Assistance AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRetail stores, call centers, or online support platformsCall centers, retail, or corporate offices
Employer & Industry UsageRetail, telecommunications, banking, and service industriesTelecommunications, retail, finance, and healthcare sectors
Common Search & Comparison IntentUnderstanding entry-level customer support rolesComparing customer support job responsibilities and requirements

Both roles involve assisting customers, but Customer Assistance Associates often work in retail or online environments providing direct support, while Customer Service Representatives typically handle calls or inquiries in call centers or corporate settings. The roles share similar credentials and industry usage, making them closely related in customer support careers.

What are the key skills and qualifications needed to thrive as a Customer Assistance Associate, and why are they important?

To thrive as a Customer Assistance Associate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and point-of-sale (POS) systems is typically required. Patience, active listening, and a positive attitude help you excel in resolving customer inquiries and ensuring satisfaction. These skills and qualities are vital for delivering excellent customer service and fostering customer loyalty in a competitive retail or service environment.

What are some common challenges faced by Customer Assistance Associates, and how can they be effectively managed?

Customer Assistance Associates often encounter challenges such as handling difficult customers, managing high call or service volumes, and adapting to shifting company policies or products. Successfully navigating these situations involves maintaining a calm and empathetic demeanor, using active listening skills, and being knowledgeable about company resources and procedures. Many organizations provide ongoing training and support to help associates handle these challenges, and team collaboration is encouraged so associates can share solutions and best practices.

Is a CSA job stressful?

A Customer Assistance Associate (CSA) role can be stressful due to high customer interaction, problem-solving demands, and meeting performance metrics. The level of stress varies based on the work environment, workload, and individual skills in communication and time management.

What are Customer Assistance Associates?

Customer Assistance Associates are frontline employees who assist customers by answering questions, resolving issues, and providing information about products or services. They often work in retail stores, call centers, or online support settings. Their primary goal is to ensure customers have a positive experience, address their concerns efficiently, and contribute to overall customer satisfaction. These associates may also handle returns, process transactions, and help maintain store organization. Excellent communication and problem-solving skills are essential for this role.

What do you do as a customer service associate?

A customer service associate handles customer inquiries, provides information about products or services, resolves complaints, and assists with transactions. They often use communication skills, company policies, and customer management tools to ensure a positive experience and maintain customer satisfaction.

What does a customer support associate do?

A customer support associate assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and require good communication and problem-solving skills to ensure customer satisfaction.
What are popular job titles related to Customer Assistance Associate jobs in Rochester, NY? For Customer Assistance Associate jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Assistance Associate jobs in Rochester, NY look for? The top searched job categories for Customer Assistance Associate jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Assistance Associate jobs? Cities near Rochester, NY with the most Customer Assistance Associate job openings:
Customer Assistance Associate jobs near you
Customer Service Associate I

Customer Service Associate I

Dollartree

Rochester, NY • On-site

$14.25 - $19.75/hr

Part-time

Medical, Dental, Vision, Retirement

Posted 2 days ago

Dollar Tree rating

4.4

Company rating: 4.4 out of 10

Based on 2,431 frontline employees who took The Breakroom Quiz

37th of 39 rated national retailers

Job description

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:

  • Assist customers with questions and recommendations

  • Manage sales transactions while working assigned cash register

  • Maintain security of cash and protect company assets

  • Keep the store well-stocked, and recover merchandise

  • Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards

  • Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders

  • Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable

  • Other duties as assigned*

Skills and Experience:

  • High school diploma or equivalent is preferred

  • Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred

  • Ability to follow instructions and interpret operational documents is required

  • Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting

  • Excellent customer service and relationship management skills are required

  • Strong organizational and communication skills are required

  • Strong problem-solving and decision-making skills are required

Perks and Benefits:
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

  • Employee Assistance Program

  • Retirement plans

  • Educational Assistance

  • And much more!

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Part time2345 Buffalo Rd # 2,Rochester,New York 14624-130505499Dollar Tree

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16

To:

16.5

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About Dollar Tree

Sourced by ZipRecruiter

With Dollar Tree and Family Dollar, we put value front and center for our customers. We do this by providing our customers with quality merchandise, amazing values, convenience, and a fun shopping experience. Whether you’re looking for the thrill of the hunt at Dollar Tree or shopping for your favorite brands at Family Dollar, you’re sure to find savings on a great selection of merchandise in our stores.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Chesapeake, VA, US

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