Customer Analytics Jobs in Ohio (NOW HIRING)

Are you passionate about understanding customer needs and driving innovation through data? Join our Consumer Banking Customer Analytics team, where you'll collaborate with creative thinkers and problem solvers to deliver impactful research and insights. This role offers significant opportunities for career growth, skill development, and the chance to make a real difference for our customers and business.

Job Summary:
As a Quant Analytics Manager on the Customer Segmentation & Research team, you will guide end-to-end quantitative studies that inform product and business strategy. You'll leverage your expertise in SQL, Python, and statistical methods to analyze diverse datasets, synthesize findings, and deliver executive-quality insights. Your work will help shape the next generation of research, drive process improvements, and foster a culture of empathy and innovation. You'll partner closely with product leadership, senior business executives, and cross-functional teams to champion user experience and integrate research into design and development.

Key Responsibilities:

• Lead quantitative research studies, including survey and big data analysis
• Collaborate with internal and external stakeholders, including senior executives
• Drive process improvements and contribute to the vision for research
• Communicate findings clearly and deliver top-quality insights
• Champion user experience research and integrate into product development
• Train and mentor junior team members

Required Qualifications, Capabilities, and Skills:

• 5+ years of experience planning and executing user research studies
• Strong programming skills in SQL and/or Python; experience with large datasets
• Proficient in statistical concepts and methods
• Strong analytical, problem-solving, and communication skills
• Experience mentoring and training junior team members
• Ability to drive multiple initiatives with minimal guidance
• Familiarity with banking and finance preferred
• Experience with B2B research a plus

Preferred Skills and Qualifications:

• PhD/Master or equivalent in Statistics, Mathematics, Computer Science, Data Science, Social Science, or relevant fields

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans