BBA has a new opportunity for a Junior Advisoras part of our Power Advisory and Asset Management ... and commercial customers, to avoid potential risksby taking the right actions, with the right ...
BBA has a new opportunity for a Junior Advisoras part of our Power Advisory and Asset Management ... and commercial customers, to avoid potential risksby taking the right actions, with the right ...
Customer Success Manager, Dynamics 365 Managed Services (Business Central, F&O & CE)
Calgary, AB · On-site
... Customer Success Manager with substantial experience in leading Microsoft Dynamics 365 Business ... strong learning, analytical thinking and problem-solving abilities, demonstrates a business ...
Customer Success Manager, Dynamics 365 Managed Services (Business Central, F&O & CE)
Calgary, AB · On-site
... Customer Success Manager with substantial experience in leading Microsoft Dynamics 365 Business ... strong learning, analytical thinking and problem-solving abilities, demonstrates a business ...
Senior Customer Marketing Manager, Advocacy
Calgary, AB · Hybrid
CA$112K - CA$152K/yr
Monitor and analyse program performance metrics, providing actionable insights and data-driven ... customer success, and marketing teams. * Strong project management skills and comfort with Asana or ...
Senior Customer Marketing Manager, Advocacy
Calgary, AB · Hybrid
CA$112K - CA$152K/yr
Monitor and analyse program performance metrics, providing actionable insights and data-driven ... customer success, and marketing teams. * Strong project management skills and comfort with Asana or ...
Data Architect
Calgary, AB · On-site +1
We empower our customers to make better decisions through real-time data management and analytics. Understanding our customer's needs and the ability to solve their problems is what sets us apart.
Data Architect
Calgary, AB · On-site +1
We empower our customers to make better decisions through real-time data management and analytics. Understanding our customer's needs and the ability to solve their problems is what sets us apart.
Manage and develop chargeable service opportunities. * Take payment information and other pertinent ... Troubleshooting abilities to analyze problems and provide solutions. * The ability to handle and ...
Quick apply
Manage and develop chargeable service opportunities. * Take payment information and other pertinent ... Troubleshooting abilities to analyze problems and provide solutions. * The ability to handle and ...
... customer service, risk management, and long-term asset value. * Experience working with data analytics, dashboards, Power BI, and reporting tools. * Curiosity, initiative, and sound judgment, with a ...
... customer service, risk management, and long-term asset value. * Experience working with data analytics, dashboards, Power BI, and reporting tools. * Curiosity, initiative, and sound judgment, with a ...
Prepare, analyze, and present monthly results , recommending strategies to improve ROI and customer ... management, or client-facing roles (experience with SaaS or digital solutions is an asset)
Quick apply
Prepare, analyze, and present monthly results , recommending strategies to improve ROI and customer ... management, or client-facing roles (experience with SaaS or digital solutions is an asset)
Prepare, analyze, and present monthly results, recommending strategies to improve ROI and customer ... management, or client-facing roles (experience with SaaS or digital solutions is an asset)
Prepare, analyze, and present monthly results, recommending strategies to improve ROI and customer ... management, or client-facing roles (experience with SaaS or digital solutions is an asset)
Drilling Optimization Specialist
Calgary, AB · On-site +1
... and managing expectations. * Customer support, sales and related experience is an asset. Skills & Abilities * Highly analytical and statistical approach to problem solving. * Excellent verbal and ...
Drilling Optimization Specialist
Calgary, AB · On-site +1
... and managing expectations. * Customer support, sales and related experience is an asset. Skills & Abilities * Highly analytical and statistical approach to problem solving. * Excellent verbal and ...
Customer Guide
Calgary, AB · On-site
As part of Brookfield - one of the largest alternative asset managers in the world - we harness our ... Stay informed about competitors and industry trends through regular analysis. * Actively ...
Customer Guide
Calgary, AB · On-site
As part of Brookfield - one of the largest alternative asset managers in the world - we harness our ... Stay informed about competitors and industry trends through regular analysis. * Actively ...
Insights Lead - Mining Performance
Calgary, AB · Hybrid
CA$90K - CA$110K/yr
Analyze equipment, maintenance, telematics, operational, customer, and commercial data to identify ... Mining industry experience, knowledge of Caterpillar equipment, fleet management systems ...
Insights Lead - Mining Performance
Calgary, AB · Hybrid
CA$90K - CA$110K/yr
Analyze equipment, maintenance, telematics, operational, customer, and commercial data to identify ... Mining industry experience, knowledge of Caterpillar equipment, fleet management systems ...
The customer service representative is responsible for growing sales by partnering with other ... Good organizational and time management skills * Ability to analyze and solve problems effectively
The customer service representative is responsible for growing sales by partnering with other ... Good organizational and time management skills * Ability to analyze and solve problems effectively
Senior AI Builder and Analyst, Customer Support
CA$108K - CA$146K/yr
Customer Support, spanning Core Support, Technical Escalations, and Workforce Management, makes ... You're not just analyzing how AI could help; you're the one building and honing the tools that make ...
New
Senior AI Builder and Analyst, Customer Support
CA$108K - CA$146K/yr
Customer Support, spanning Core Support, Technical Escalations, and Workforce Management, makes ... You're not just analyzing how AI could help; you're the one building and honing the tools that make ...
New
Client Success Manager
Calgary, AB · Hybrid
Proven experience managing customer relationships with strong problem solving abilities and a proactive approach to addressing client needs. * Ability to analyze data and present insights to client.
Client Success Manager
Calgary, AB · Hybrid
Proven experience managing customer relationships with strong problem solving abilities and a proactive approach to addressing client needs. * Ability to analyze data and present insights to client.
You will be the bridge between engineering, product, and customer success, driving systematic ... Analytical * Team Building * Critical thinking * Adaptability * Time management * Project ...
Quick apply
You will be the bridge between engineering, product, and customer success, driving systematic ... Analytical * Team Building * Critical thinking * Adaptability * Time management * Project ...
Flag emerging patterns or repeated issues to the Head of Experience for further analysis and action ... You'll have regular one-on-one check-ins, clear performance management, and open feedback so you ...
Flag emerging patterns or repeated issues to the Head of Experience for further analysis and action ... You'll have regular one-on-one check-ins, clear performance management, and open feedback so you ...
Flag emerging patterns or repeated issues to the Head of Experience for further analysis and action ... You'll have regular one-on-one check-ins, clear performance management, and open feedback so you ...
Quick apply
Flag emerging patterns or repeated issues to the Head of Experience for further analysis and action ... You'll have regular one-on-one check-ins, clear performance management, and open feedback so you ...
Manager, Collections
Calgary, AB · On-site
Use analytics and business insights to optimize collections strategies across the customer ... Manage relationships with third-party collections partners and support vendor performance and ...
Manager, Collections
Calgary, AB · On-site
Use analytics and business insights to optimize collections strategies across the customer ... Manage relationships with third-party collections partners and support vendor performance and ...
Use analytics and business insights to optimize collections strategies across the customer ... Manage relationships with third-party collections partners and support vendor performance and ...
Use analytics and business insights to optimize collections strategies across the customer ... Manage relationships with third-party collections partners and support vendor performance and ...
Use analytics and business insights to optimize collections strategies across the customer ... Manage relationships with third-party collections partners and support vendor performance and ...
Use analytics and business insights to optimize collections strategies across the customer ... Manage relationships with third-party collections partners and support vendor performance and ...
Customer Analytics Manager information
What does a customer analytics manager do?
A Customer Analytics Manager is responsible for analyzing customer data to provide insights that help businesses improve their products, services, and customer experiences. They use various data analysis tools and techniques to identify trends, customer behaviors, and preferences. Their work helps companies make data-driven decisions related to marketing, sales, and customer service. Customer Analytics Managers often collaborate with other departments to develop strategies that increase customer satisfaction and loyalty.
What are the key skills and qualifications needed to thrive as a customer analytics manager, and why are they important?
To thrive as a Customer Analytics Manager, you need strong analytical abilities, a background in statistics or data science, experience with customer behavior analysis, and typically a relevant degree. Familiarity with data visualization tools (such as Tableau or Power BI), CRM systems, SQL, and statistical software like R or Python is crucial. Excellent communication, problem-solving, and stakeholder management skills help translate data insights into actionable business strategies. These competencies enable you to drive customer-centric decisions and maximize business growth through data-driven insights.
How does a customer analytics manager typically collaborate with marketing and product teams?
Customer Analytics Managers work closely with marketing and product teams to translate data-driven insights into actionable strategies. They often participate in cross-functional meetings, provide reports on customer behaviors, and advise on segmentation, targeting, and campaign effectiveness. By sharing findings and recommendations, they help shape customer engagement initiatives and inform product development decisions, ensuring that both teams are aligned around measurable goals and customer needs.
Full-time
Re-posted 17 days ago
Job description
An overviewof your future role
BBA is a leading North American consulting firm that provides a broadrange of services, including engineering and design, digital power systems,in-field testing, analysis and commissioning, asset management and analyticsand advisory services.
BBA has a new opportunity for a Junior Advisoras part of our Power Advisory and Asset Management (PAAM) team. BBA's PAAM teamis an advanced multidisciplinary group of engineers, data scientists,economists, mathematicians, statisticians, policy-makers and advisors who arecollectively building the next generation of decision-making analytics andplatforms to help organizations make their asset infrastructure more resilientin the face of extreme weather, growing capacity needs and the integration ofnew technologies (e.g., electric vehicles, renewables, data centres). Our worksupports a variety of organizations, including electric GT&D utilities,independent power producers and commercial customers, to avoid potential risksby taking the right actions, with the right assets, at the right time.
This new opportunity will involve a wide rangeof challenging projects in the utility and power sector, along with exposure tothe mining and industrial sectors.
With us, you'll get the opportunity to...
- Help deliver decision-making asset analytics, including advanced asset condition assessment and monitoring, risk-based asset management frameworks, root cause analysis, failure analysis and probabilistic analytics
- Support the delivery of top-down and bottom-up load forecasting for power utilities, large industrial customers and independent power producers
- Develop asset analytics dashboards, visualizations, digital twins and geospatial visual environments to convey key decision-making messages to asset players
- Support the development of key performance indicators, metrics and measures to enhance productivity, operations and risk management
- Support the delivery of regulatory reporting deliverables, including long-term and short-term capital and maintenance investment plans as part of electricity rate filing applications
- Support the development of business case evaluation (BCE) frameworks to justify and prioritize key investments
- Perform end-to-end data analytics, including data collection, transformation, analysis, and visualization
- Support the development of new decision-making technologies leveraging advanced machine learning, deep learning and artificial intelligence techniques
- Engage in hands-on consulting work, including data analysis, research, stakeholder interviews and preparation of final deliverables
- Delivery of engagement and contribution (E&C) programs to present key findings from major projects as part of knowledge sharing, client engagement and networking activities
Do your qualities and values match ourcorporate culture?
- Autonomous
- Aptitude for self-development
- Results-driven
- Excellent communication and soft skills
- Attention to detail
- Strong organizational skills
- Thirst to learn and excel
- Rigorous and ethical
- Caring mindset that puts people first