Customer Advocate
Washington, DC · On-site
The Customer Advocate serves as the primary liaison between the government customer, end users, and ... Manage and track support tickets through resolution, providing status visibility to stakeholders ...
Customer Advocate
Washington, DC · On-site
The Customer Advocate serves as the primary liaison between the government customer, end users, and ... Manage and track support tickets through resolution, providing status visibility to stakeholders ...
Customer Advocate
Las Vegas, NV · On-site
As a Customer Advocate, you will be at the center of that experience-helping customers get answers ... The ability to manage multiple conversations, priorities, and systems simultaneously without losing ...
Customer Advocate
Las Vegas, NV · On-site
As a Customer Advocate, you will be at the center of that experience-helping customers get answers ... The ability to manage multiple conversations, priorities, and systems simultaneously without losing ...
Customer Advocate
Clackamas, OR · On-site
$21/hr
The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...
Customer Advocate
Clackamas, OR · On-site
$21/hr
The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...
Customer Advocate
Henderson, NV · On-site
$17/hr
The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...
Customer Advocate
Henderson, NV · On-site
$17/hr
The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...
Customer Advocate
Morton Grove, IL · On-site
$21.75/hr
The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...
Customer Advocate
Morton Grove, IL · On-site
$21.75/hr
The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...
Customer Advocate
Walton Hills, OH · On-site
$19/hr
... Advocate (CA) is the facilitator between Great Day Improvements, LLC (GDI) customers and the ... Must be proactive in your approach to managing customer interactions, customer expectations, and be ...
Customer Advocate
Walton Hills, OH · On-site
$19/hr
... Advocate (CA) is the facilitator between Great Day Improvements, LLC (GDI) customers and the ... Must be proactive in your approach to managing customer interactions, customer expectations, and be ...
Customer Advocate
Miami, FL · On-site
$10K/mo
The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...
Customer Advocate
Miami, FL · On-site
$10K/mo
The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...
Customer Advocate
Fort Worth, TX · On-site
$20/hr
The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...
Customer Advocate
Fort Worth, TX · On-site
$20/hr
The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...
Customer Advocate
Fort Walton Beach, FL · On-site
$18/hr
The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...
Customer Advocate
Fort Walton Beach, FL · On-site
$18/hr
The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...
Customer Advocate
Bozeman, MT · On-site
$23.75/hr
The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...
Customer Advocate
Bozeman, MT · On-site
$23.75/hr
The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...
Position Summary: The Customer Advocate serves as the initial point of contact for plan ... Proactive Issue Management: * Identify and execute necessary actions for issue resolution, setting ...
Position Summary: The Customer Advocate serves as the initial point of contact for plan ... Proactive Issue Management: * Identify and execute necessary actions for issue resolution, setting ...
Customer Advocate
Dallas, TX · On-site +1
$21/hr
Position Summary: The Customer Advocate serves as the initial point of contact for plan ... Proactive Issue Management: * Identify and execute necessary actions for issue resolution, setting ...
Customer Advocate
Dallas, TX · On-site +1
$21/hr
Position Summary: The Customer Advocate serves as the initial point of contact for plan ... Proactive Issue Management: * Identify and execute necessary actions for issue resolution, setting ...
Customer Advocate
Charlotte, NC · On-site
The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...
Customer Advocate
Charlotte, NC · On-site
The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...
Customer Advocate
San Antonio, TX · On-site
The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...
Customer Advocate
San Antonio, TX · On-site
The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...
Customer Advocate
San Antonio, TX · On-site
$19/hr
The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...
Customer Advocate
San Antonio, TX · On-site
$19/hr
The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...
Customer Advocate
Bangor, ME · On-site
$19.75/hr
The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...
Customer Advocate
Bangor, ME · On-site
$19.75/hr
The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...
Customer Advocate
Fort Walton Beach, FL · On-site
$18/hr
The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...
Customer Advocate
Fort Walton Beach, FL · On-site
$18/hr
The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...
Customer Advocate
Broken Arrow, OK · On-site
The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...
Customer Advocate
Broken Arrow, OK · On-site
The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...
Customer Advocate
Palm Harbor, FL · On-site
$19/hr
The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...
Customer Advocate
Palm Harbor, FL · On-site
$19/hr
The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...
Customer Advocate
Odessa, TX · On-site
$18/hr
The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...
Customer Advocate
Odessa, TX · On-site
$18/hr
The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...
Customer Advocate Manager information
See salary details
$16.12 is the 25th percentile. Wages below this are outliers.
$14.18 - $17.18
39% of jobs
The median wage is $18.55 / hr.
$17.18 - $20.17
25% of jobs
$22.52 is the 75th percentile. Wages above this are outliers.
$20.17 - $23.16
15% of jobs
$23.16 - $26.16
14% of jobs
$26.16 - $29.15
6% of jobs
$29.15 - $32.15
1% of jobs
$32.15 - $35.14
0% of jobs
$35.14 - $38.13
0% of jobs
$38.13 - $41.13
0% of jobs
$41.13 - $44.12
1% of jobs
$44.12 - $47.12
0% of jobs
$14
$21
$47
How much do customer advocate manager jobs pay per hour?
As of Aug 19, 2026, the average hourly pay for customer advocate manager in the United States is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.56 per hour, depending on experience, location, and employer.
What is a customer advocate manager?
A Customer Advocate Manager is a professional responsible for ensuring customers have a positive experience with a company's products or services. They act as a bridge between the customers and the company, addressing concerns, resolving issues, and gathering feedback to improve offerings. Their role often involves leading a team, developing customer service strategies, and advocating for the customer's needs within the organization. This position is crucial for building customer loyalty and maintaining strong relationships. Successful Customer Advocate Managers combine excellent communication skills with a deep understanding of customer service best practices.
How does a customer advocate manager typically collaborate with other departments to resolve customer issues?
Customer Advocate Managers frequently work cross-functionally, partnering with teams such as product development, sales, and technical support to address and resolve customer concerns. They act as the voice of the customer, ensuring feedback is communicated clearly and actioned appropriately. This collaboration often involves coordinating regular meetings, tracking resolution progress, and advocating for process improvements based on common customer challenges. By fostering strong interdepartmental relationships, they help create a more positive overall customer experience.
What are the key skills and qualifications needed to thrive as a customer advocate manager, and why are they important?
To thrive as a Customer Advocate Manager, you need a strong background in customer service, problem-solving, and team leadership, often supported by a bachelor’s degree in business or a related field. Familiarity with customer relationship management (CRM) systems, support ticketing platforms, and data analysis tools is typically required. Exceptional communication, empathy, and conflict resolution skills help you effectively support customers and inspire your team. These competencies are crucial for ensuring customer satisfaction, loyalty, and smooth resolution of issues that impact business success.
What cities are hiring for Customer Advocate Manager jobs?
Cities with the most Customer Advocate Manager job openings:
What are the most commonly searched types of Customer Advocate jobs?
The most popular types of Customer Advocate jobs are:
What states have the most Customer Advocate Manager jobs?
States with the most job openings for Customer Advocate Manager jobs include:
Full-time
Medical, Dental, Vision, Life, Retirement
Re-posted 17 days ago
Job description
Description
The Red Gate Group is seeking a Customer Advocate to support post-migration operations for migrated organizations on a high-priority Defense Intelligence Agency program. The Customer Advocate serves as the primary liaison between the government customer, end users, and technical teams, ensuring issues are resolved quickly and correctly and that the customer experience remains seamless through and beyond migration.
Responsibilities
Required Qualifications
Desired Qualifications
The Red Gate Group, founded in 2006, is a Service-Disabled Veteran-Owned Company based in Chantilly, VA. As an SDVOSB, the Red Gate Group has established a reputation for delivering quality multi-tiered services in intelligence analysis, strategic planning, program management, policy development, operational design, and technology integration. RGG delivers high-quality, customer-centric solutions around the world-from the foxhole to the highest levels of Government. Our motto, "Making a Difference for Country and Client," reflects our deep commitment to national security and service excellence. As an employer of choice, we offer comprehensive benefits including flexible time off, 11 paid holidays, immediate 401(k) eligibility with a generous match, and full medical, dental, and vision coverage. Our employees enjoy 100% company-paid life insurance and disability benefits, along with professional development assistance for degrees and certifications. We foster a culture of growth and work-life balance, backed by our commitment to supporting both our clients' missions and our employees' success. Join our team and be part of an organization that values both service excellence and employee wellbeing.
The Red Gate Group is seeking a Customer Advocate to support post-migration operations for migrated organizations on a high-priority Defense Intelligence Agency program. The Customer Advocate serves as the primary liaison between the government customer, end users, and technical teams, ensuring issues are resolved quickly and correctly and that the customer experience remains seamless through and beyond migration.
Responsibilities
- Serve as the primary liaison between end users, the government customer, and technical teams, ensuring user issues are understood, routed, and resolved quickly and correctly.
- Manage and track support tickets through resolution, providing status visibility to stakeholders and closing the loop with affected users.
- Lead escalation management and stakeholder coordination, driving cross-team responses to high-priority and at-risk issues.
- Execute defined support processes and collect customer feedback to identify and recommend service improvements.
Required Qualifications
- Active TS/SCI (CI Poly preferred)
- Strong customer service and communication skills, with a demonstrated record of managing customer relationships in a technical environment.
- Demonstrated ability to act as a liaison between non-technical users and technical teams.
- Experience with escalation management and stakeholder coordination.
- Minimum 8 years of experience related to the specific labor category with at least a portion of the experience within the last 2 years. This requirement cannot be substituted.
- Master's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education; or equivalent substitution: Associate's + 4 years relevant experience, OR Bachelor's + 2 years relevant experience, OR 6 years relevant experience. Substitution experience cannot double-count toward the 8-year minimum.
Desired Qualifications
- Familiarity with the DIA or broader Intelligence Community IT operating environment.
- Prior experience supporting enterprise migrations or post-migration sustainment.
The Red Gate Group, founded in 2006, is a Service-Disabled Veteran-Owned Company based in Chantilly, VA. As an SDVOSB, the Red Gate Group has established a reputation for delivering quality multi-tiered services in intelligence analysis, strategic planning, program management, policy development, operational design, and technology integration. RGG delivers high-quality, customer-centric solutions around the world-from the foxhole to the highest levels of Government. Our motto, "Making a Difference for Country and Client," reflects our deep commitment to national security and service excellence. As an employer of choice, we offer comprehensive benefits including flexible time off, 11 paid holidays, immediate 401(k) eligibility with a generous match, and full medical, dental, and vision coverage. Our employees enjoy 100% company-paid life insurance and disability benefits, along with professional development assistance for degrees and certifications. We foster a culture of growth and work-life balance, backed by our commitment to supporting both our clients' missions and our employees' success. Join our team and be part of an organization that values both service excellence and employee wellbeing.
About Red Gate Group
Sourced by ZipRecruiter
Industry
Guided missile and space vehicle manufacturing
Company size
51 - 200 Employees
Headquarters location
Chantilly, VA, US
Year founded
2006