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Customer Advocate Manager Jobs (NOW HIRING)

Safelite Group, Inc.

Customer Advocate

Naples, FL · On-site

The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...

Safelite Group

Customer Advocate

Naples, FL

The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...

Safelite Group

Customer Advocate

Windham, NH

$20/hr

The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...

Safelite Group

Customer Advocate

Kansas City, MO · On-site

$18/hr

The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...

Safelite Group, Inc.

Customer Advocate

Portland, ME · On-site

$19.75/hr

The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...

Safelite Group

Customer Advocate

Baxter, MN · On-site

$18/hr

The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...

Safelite Group

Customer Advocate

Arlington, TX

$15.75/hr

The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...

Safelite Group, Inc.

Customer Advocate

Bozeman, MT · On-site

$23.75/hr

The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...

Safelite Group

Customer Advocate

Portland, ME

$19.75/hr

The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...

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Customer Advocate Manager information

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How much do customer advocate manager jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer advocate manager in the United States is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.56 per hour, depending on experience, location, and employer.

How does a Customer Advocate Manager typically collaborate with other departments to resolve customer issues?

Customer Advocate Managers frequently work cross-functionally, partnering with teams such as product development, sales, and technical support to address and resolve customer concerns. They act as the voice of the customer, ensuring feedback is communicated clearly and actioned appropriately. This collaboration often involves coordinating regular meetings, tracking resolution progress, and advocating for process improvements based on common customer challenges. By fostering strong interdepartmental relationships, they help create a more positive overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Advocate Manager, and why are they important?

To thrive as a Customer Advocate Manager, you need a strong background in customer service, problem-solving, and team leadership, often supported by a bachelor’s degree in business or a related field. Familiarity with customer relationship management (CRM) systems, support ticketing platforms, and data analysis tools is typically required. Exceptional communication, empathy, and conflict resolution skills help you effectively support customers and inspire your team. These competencies are crucial for ensuring customer satisfaction, loyalty, and smooth resolution of issues that impact business success.

What is a Customer Advocate Manager?

A Customer Advocate Manager is a professional responsible for ensuring customers have a positive experience with a company's products or services. They act as a bridge between the customers and the company, addressing concerns, resolving issues, and gathering feedback to improve offerings. Their role often involves leading a team, developing customer service strategies, and advocating for the customer's needs within the organization. This position is crucial for building customer loyalty and maintaining strong relationships. Successful Customer Advocate Managers combine excellent communication skills with a deep understanding of customer service best practices.
What cities are hiring for Customer Advocate Manager jobs? Cities with the most Customer Advocate Manager job openings:
What are the most commonly searched types of Customer Advocate jobs? The most popular types of Customer Advocate jobs are:
What states have the most Customer Advocate Manager jobs? States with the most job openings for Customer Advocate Manager jobs include:
Customer Advocate Manager jobs near you
Infographic showing various Customer Advocate Manager job openings in the United States as of May 2026, with employment types broken down into 4% Locum Tenens, 4% As Needed, 25% Full Time, 59% Part Time, 4% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,186 per year, or $21.7 per hour.

Customer Advocate

Safelite Group, Inc.

Pittsburgh, PA • On-site

$20/hr

Full-time

Medical, Life, Retirement, PTO

Posted 16 days ago

Safelite rating

6.6

Company rating: 6.6 out of 10

Based on 241 frontline employees who took The Breakroom Quiz

188th of 329 rated vehicle maintenance

Job description

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.
What You'll Get
  • Competitive weekly base pay starting at $20/hour.
  • A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all the tools and resources you'll need to be successful.
  • View all our health, wealth and life offerings at www.safelitebenefits.com.

What You'll Do
  • Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
  • Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
  • Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
  • Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
  • Review orders from the national contact center and manage dealer part orders and special accounts.
  • All other duties as assigned.

What You'll Need
  • High School Diploma/GED/Equivalent required.
  • Experience: 1-3 years telephone operations or business administration experience required.
  • Ability to provide world class customer service in a changing, fast-paced operation.
  • Present a professional appearance and wear personal protective equipment.
  • Ability to travel up to 10%.

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