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Customer Account Manager Jobs in Tennessee (NOW HIRING)

U.S. Xpress

MANAGER, CUSTOMER ACCOUNT

Chattanooga, TN · On-site

The Customer Account Manager is responsible for managing their book of business holistically to include commitment management, service, freight solicitation, revenue growth and relationship ...

US Xpress

MANAGER, CUSTOMER ACCOUNT

Chattanooga, TN · On-site

The Customer Account Manager is responsible for managing their book of business holistically to include commitment management, service, freight solicitation, revenue growth and relationship ...

U.S. Xpress

MANAGER, CUSTOMER ACCOUNT

Chattanooga, TN · On-site

The Customer Account Manager isresponsible for making booking decisions and has the sole discretion to acceptor decline freight as the full owner in day-to-day tender commitment. PositionFunctions ...

U.S. Xpress

MANAGER, CUSTOMER ACCOUNT

Chattanooga, TN · On-site

The Customer Account Manager isresponsible for making booking decisions and has the sole discretion to acceptor decline freight as the full owner in day-to-day tender commitment. PositionFunctions ...

US Xpress

MANAGER, CUSTOMER ACCOUNT

Chattanooga, TN · On-site

The Customer Account Manager isresponsible for making booking decisions and has the sole discretion to acceptor decline freight as the full owner in day-to-day tender commitment. PositionFunctions ...

US Xpress

MANAGER, CUSTOMER ACCOUNT

Chattanooga, TN · On-site

The Customer Account Manager isresponsible for making booking decisions and has the sole discretion to acceptor decline freight as the full owner in day-to-day tender commitment. PositionFunctions ...

aan

Customer Accounts Manager

Knoxville, TN · On-site

$14 - $16/hr

Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals.

aan

Customer Accounts Manager

Knoxville, TN · On-site

$14 - $16/hr

Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals.

Aaron's

Customer Accounts Manager

Knoxville, TN · On-site

$14 - $16/hr

Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals.

Ascend

Customer Account Manager, OTR

Jackson, TN · On-site

Job Title Customer Account Manager Classification Exempt Organization Ascend Transportation Working Conditions Appendix A Department Operations STATUS Full-time Reports to Customer Service Manager ...

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All JobsCustomer Account JobsCustomer Account Manager JobsCustomer Account Manager Jobs in Tennessee

Customer Account Manager information

See Tennessee salary details

$23.6K

$43K

$68.1K

How much do customer account manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer account manager in Tennessee is $42,958.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,600.00 and $49,000.00 per year, depending on experience, location, and employer.

What does a customer account manager do?

A Customer Account Manager is responsible for building and maintaining strong relationships with clients to ensure their satisfaction and loyalty. They handle client accounts, address concerns, resolve issues, and identify opportunities to offer additional products or services. Their role involves acting as the main point of contact between the company and its customers, coordinating with internal teams to meet client needs, and ensuring that service delivery meets agreed standards. By managing customer accounts effectively, they contribute to customer retention and business growth.

What are the key skills and qualifications needed to thrive as a customer account manager?

To thrive as a Customer Account Manager, you need strong relationship management skills, sales acumen, and typically a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, Microsoft Office Suite, and data analysis tools is commonly required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client issues effectively. These skills ensure high customer satisfaction, client retention, and the achievement of business growth objectives.

How does a customer account manager typically balance proactive client outreach with responding to daily inquiries?

Customer Account Managers often juggle planned client check-ins and strategy meetings with the need to address ad hoc questions or issues that arise throughout the day. Effective time management and prioritization are key, as you'll need to ensure clients feel supported while also driving long-term account growth. Many teams use CRM tools and scheduling systems to stay organized and maintain regular communication. Collaborating closely with sales, support, and product teams helps you resolve client concerns efficiently and identify upselling or renewal opportunities.

What is the difference between Customer Account Manager vs Sales Representative?

AspectCustomer Account ManagerSales Representative
Primary RoleManage existing customer accounts, ensure satisfaction, and foster long-term relationshipsIdentify prospects, promote products, and close new sales
Work EnvironmentCustomer service settings, client meetings, account reviewsSales meetings, trade shows, cold calling
CredentialsCustomer service skills, industry knowledge, sometimes CRM certificationsSales skills, product knowledge, often sales certifications

The main difference is that Customer Account Managers focus on maintaining and growing existing client relationships, while Sales Representatives primarily seek new clients and sales opportunities. Both roles require strong communication skills and industry knowledge, but their core objectives differ—retention versus acquisition.

How much does a customer account manager get paid?

The average salary for a customer account manager typically ranges from $50,000 to $75,000 per year, depending on experience, industry, and location. Salaries can be higher with additional certifications or in specialized sectors, and some roles may include bonuses or commissions based on performance.

What is the role of a customer account manager?

A customer account manager is responsible for maintaining and growing relationships with clients, ensuring their needs are met and resolving issues. They often coordinate with sales, support, and other departments, using CRM tools to track account activity and performance. Strong communication and problem-solving skills are essential in this role.

What are the most commonly searched types of Customer Account jobs in Tennessee?

The most popular types of Customer Account jobs in Tennessee are:

What are popular job titles related to Customer Account Manager jobs in Tennessee?

For Customer Account Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Customer Account Manager jobs in Tennessee look for?

The top searched job categories for Customer Account Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Account Manager jobs?

Cities in Tennessee with the most Customer Account Manager job openings:

Customer Account Manager jobs near you
Infographic showing various Customer Account Manager job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 82% In-person, 9% Hybrid, and 9% Remote job distribution, with an average salary of $42,958 per year, or $20.7 per hour.

MANAGER, CUSTOMER ACCOUNT

U.S. Xpress

Chattanooga, TN • On-site

Full-time

Re-posted 11 days ago

U.S. Xpress rating

7.9

Company rating: 7.9 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

75th of 365 rated logistics

Job description

Primary Position Purpose:
The Customer Account Manager is responsible for managing their book of business holistically to include commitment management, service, freight solicitation, revenue growth and relationship development. The Customer Account Manager is responsible for making booking decisions and has the sole discretion to accept or decline freight as the full owner in day-to-day tender commitment.

Position Functions
Full ownership and discretion on accepting and declining loads through tender acceptance to maximize revenue
Develop and maintain strong customer relationships to allow for the greatest opportunities in generating the highest level of freight order volumes
Implements cross functional action plans provided to customers and/or internal stakeholders
Continuously monitor all available communication exchanges of receiving freight load orders to accept available loads
Train and develop Account Representatives
Lead and facilitate customer calls and meetings and act as the face of U. S. Xpress
Act as a liaison and voice of customer needs in alignment with strategic plan to all relevant internal departments to ensure customer satisfaction and problem resolution
Own customer scorecards to maintain and manage compliance
Consistently and continually solicit committed and non-committed freight orders from a designated and assigned customer base
Keep customers informed of the status of pickups and deliveries, including in some cases updating the customer web sites or EDI exchanges
Contact capacity buyers, fleets, or load planning to seek alternate truck assignment for the load or other solution to prevent service failure to customer
May enter pick-up and delivery information specified by the customer
Utilize booking tools to obtain data regarding booking averages and market trends
Book and manage loads through internal and external systems with the best rate while maximizing safe utilization by strategic appointment setting
Monitor trailer pools to ensure maximum utilization for U.S. Xpress trailers
Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce
Attend all in-person meetings and trainings on recent developments, goals, and objectives and participate in such discussions by offering input and advice
Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication and expectations
Additional responsibilities/duties may be assigned as needed

What U.S. Xpress employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

U.S. Xpress logo

About U.S. Xpress

Sourced by ZipRecruiter

Who We Are: Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation's largest asset-based trucking companies. But the most valuable asset we offer isn't tractors, trailers, or even our exclusive, cutting-edge technology. It's the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise-both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that's what we call the POWER OF U.S.

Industry

Couriers and messengers services

Company size

5,001 - 10,000 Employees

Headquarters location

Chattanooga, TN, US

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