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Csr Jobs in Santa Rosa, CA (NOW HIRING)

DEFENSIVE INSURANCE SERVICES INC

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(Hybrid) Associate Customer Service Representative

Novato, CA · On-site

$41K - $50K/yr (+ commission)

Job Title: (Hybrid) Associate Customer Service Representative Location: 1561 S Novato Blvd. Ste B Novato, CA 94947 Employment Type: Full-Time About Us: Defensive Insurance Services is a family-owned ...

DEFENSIVE INSURANCE SERVICES INC

Be Seen First

(Hybrid) Associate Customer Service Representative

Novato, CA · On-site

$41K - $50K/yr (+ commission)

Job Title: (Hybrid) Associate Customer Service Representative Location: 1561 S Novato Blvd. Ste B Novato, CA 94947 Employment Type: Full-Time About Us: Defensive Insurance Services is a family-owned ...

Chevron

Customer Service Representative

Petaluma, CA · On-site

$18.50 - $25/hr

Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. * Conduct all point-of-sale activities accurately and safely while adhering to CSI ...

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Customer Service Representative

Napa, CA · On-site

$18.25 - $24.75/hr

Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. * Conduct all point-of-sale activities accurately and safely while adhering to CSI ...

Chevron

Customer Service Representative

Novato, CA · On-site

$18.75 - $25.50/hr

Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. * Conduct all point-of-sale activities accurately and safely while adhering to CSI ...

Chevron

Customer Service Representative

Rohnert Park, CA · On-site

$17.75 - $24/hr

Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. * Conduct all point-of-sale activities accurately and safely while adhering to CSI ...

Chevron

Customer Service Representative

Santa Rosa, CA · On-site

$17.50 - $23.75/hr

Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. * Conduct all point-of-sale activities accurately and safely while adhering to CSI ...

Chevron

Customer Service Representative

Santa Rosa, CA · On-site

$17.50 - $23.75/hr

Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. * Conduct all point-of-sale activities accurately and safely while adhering to CSI ...

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All JobsCsr JobsCsr Jobs in Santa Rosa, CA

Csr information

See Santa Rosa, CA salary details

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$29

How much do csr jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for csr in Santa Rosa, CA is $20.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.88 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer Service Representatives (CSRs) are professionals who interact with customers on behalf of a company, handling inquiries, complaints, and support requests. They work across various industries, providing information about products and services, processing orders, and resolving issues to ensure customer satisfaction. CSRs may communicate with customers via phone, email, chat, or in person, and often play a crucial role in building and maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service representative?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude help build rapport and efficiently resolve customer concerns. These skills and qualities ensure customer satisfaction, foster loyalty, and support the overall reputation and success of the organization.

How does a customer service representative typically handle difficult or upset customers, and what support is available from the team?

Customer Service Representatives (CSRs) frequently encounter challenging customer interactions, and effective handling involves active listening, empathy, and clear communication. Most organizations provide comprehensive training, scripts, and escalation protocols to help CSRs manage these situations professionally. Additionally, CSRs often work within supportive teams where supervisors and experienced colleagues are available to offer guidance or take over particularly complex cases. Regular team meetings and debriefs also provide opportunities to share strategies and reduce stress.

What is the difference between Csr vs Customer Service Representative?

AspectCustomer Service Representative

Customer Service Representatives (CSRs) and Customer Service Agents often share similar roles, focusing on assisting customers, resolving issues, and providing product or service information. Both typically require excellent communication skills, basic computer proficiency, and a customer-focused attitude. They work in call centers, retail, or service industries, serving as the first point of contact for customers. The main difference lies in job scope and company-specific titles, but generally, they are interchangeable roles in many organizations.

Is a customer service representative job stressful?

A customer service representative job can be stressful due to high call volumes, dealing with difficult customers, and meeting performance targets. It often requires strong communication skills, patience, and the ability to handle repetitive tasks in a fast-paced environment.

Is customer service representative an entry level job?

Yes, customer service representative (CSR) positions are typically entry-level jobs that require minimal prior experience. They often involve basic communication skills, familiarity with customer service tools, and may provide on-the-job training for new employees.

What are the most commonly searched types of Csr jobs in Santa Rosa, CA?

The most popular types of Csr jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Csr jobs?

Cities near Santa Rosa, CA with the most Csr job openings:

Csr jobs near you
Infographic showing various Csr job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 1% Locum Tenens, 77% Full Time, 21% Part Time, and 1% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,747 per year, or $20.6 per hour.

Customer Service Representative

Skyservice Business Aviation

Napa, CA

$18.25 - $24.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

SKYSERVICE BUSINESS AVIATION
 
Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.  
Get to know us: https://www.skyservice.com/    
YOUR FUTURE AT SKYSERVICE:
Here at Skyservice we are continuing to grow and provide high level service to our clients, expanding our footprint and name throughout the Americas. You will bring an innovative mindset, strong attention to detail and fast-paced way of working to a team that works together to exceed the expectations of our customers. We focus on excellence and are committed to support and develop our teams!  
SUMMARY OF RESPONSIBILITIES: 
  • Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers; 
  • Ensure communication and coordination between customers, lineservice crew and staff; 
  • Coordinate fueling, catering, car rental, hotel booking and reservations; 
  • Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly; 
  • Answer the general number phone lines and forward calls to the the appropriate person; 
  • Fill out digital forms for new clients and actively promote additional aircraft services and products; 
  • Respond to customer email inquiries in a timely and courteous manner; 
  • Complete daily invoicing and data entry for various vendors and customers; 
  • Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made; 
  • Other duties as assigned. 

QUALIFICATIONS AND SKILLS REQUIRED:

  • High school diploma/GED required;
  • Aviation experience preferred, but not required;
  • Intermediate computer skills;
  • Excellent communication skills;
  • Excellent customer service skills;
  • Ability to multitask;
  • Strong conflict resolution skills;
  • Maintain a professional demeanor and appearance at all times;
  • Weekend availability and willingness to work overtime during peak seasons;
  • Be at least 18 years of age;
  • Legally entitled to work in the United States;
  • Must be able to successfully complete and pass pre-employment drug and alcohol testing and other background checks necessary to obtain an airport restricted area pass. 
Benefits:

Our perks and benefits include but are not limited to:

  • 401(k) plan with employer match;
  • Health, dental and vision insurance;
  • Life insurance;
  • Paid time off.

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.

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