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Csr Jobs in Rancho Cucamonga, CA (NOW HIRING)

dbi

Customer Service Representative

Brea, CA

$16.50 - $22.50/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

Service Champions

Customer Service Representative

Brea, CA · On-site

$16.50 - $22.50/hr

Service Champions is looking for a dedicated Customer Service Representative to join our team. We're committed to providing excellent HVAC and plumbing services, and we need team members who share ...

Service Champions

Customer Service Representative

Brea, CA · On-site

$16.50 - $22.50/hr

Service Champions is looking for a dedicated Customer Service Representative to join our team. We're committed to providing excellent HVAC and plumbing services, and we need team members who share ...

Stauber

Customer Service Representative

Fullerton, CA · On-site

$25/hr

The CSR will process orders through a variety of methods including phone, email, and EDI. They will work with internal teams as needed to ensure orders are completed accurately and timely. The CSR ...

Service Champions

Customer Service Representative

Brea, CA · On-site

$20 - $24/hr

Service Champions is looking for a dedicated Customer Service Representative to join our team. We're committed to providing excellent HVAC and plumbing services, and we need team members who share ...

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All JobsCsr JobsCsr Jobs in Rancho Cucamonga, CA

Csr information

See Rancho Cucamonga, CA salary details

$10

$19

$27

How much do csr jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for csr in Rancho Cucamonga, CA is $19.21, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $21.39 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer Service Representatives (CSRs) are professionals who interact with customers on behalf of a company, handling inquiries, complaints, and support requests. They work across various industries, providing information about products and services, processing orders, and resolving issues to ensure customer satisfaction. CSRs may communicate with customers via phone, email, chat, or in person, and often play a crucial role in building and maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service representative?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude help build rapport and efficiently resolve customer concerns. These skills and qualities ensure customer satisfaction, foster loyalty, and support the overall reputation and success of the organization.

How does a customer service representative typically handle difficult or upset customers, and what support is available from the team?

Customer Service Representatives (CSRs) frequently encounter challenging customer interactions, and effective handling involves active listening, empathy, and clear communication. Most organizations provide comprehensive training, scripts, and escalation protocols to help CSRs manage these situations professionally. Additionally, CSRs often work within supportive teams where supervisors and experienced colleagues are available to offer guidance or take over particularly complex cases. Regular team meetings and debriefs also provide opportunities to share strategies and reduce stress.

What is the difference between Csr vs Customer Service Representative?

AspectCustomer Service Representative

Customer Service Representatives (CSRs) and Customer Service Agents often share similar roles, focusing on assisting customers, resolving issues, and providing product or service information. Both typically require excellent communication skills, basic computer proficiency, and a customer-focused attitude. They work in call centers, retail, or service industries, serving as the first point of contact for customers. The main difference lies in job scope and company-specific titles, but generally, they are interchangeable roles in many organizations.

Is a customer service representative job stressful?

A customer service representative job can be stressful due to high call volumes, dealing with difficult customers, and meeting performance targets. It often requires strong communication skills, patience, and the ability to handle repetitive tasks in a fast-paced environment.

Is customer service representative an entry level job?

Yes, customer service representative (CSR) positions are typically entry-level jobs that require minimal prior experience. They often involve basic communication skills, familiarity with customer service tools, and may provide on-the-job training for new employees.

What are the most commonly searched types of Csr jobs in Rancho Cucamonga, CA?

The most popular types of Csr jobs in Rancho Cucamonga, CA are:

What cities near Rancho Cucamonga, CA are hiring for Csr jobs?

Cities near Rancho Cucamonga, CA with the most Csr job openings:

Csr jobs near you
Infographic showing various Csr job openings in Rancho Cucamonga, CA as of August 2026, with employment types broken down into 1% Locum Tenens, 75% Full Time, 23% Part Time, and 1% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,954 per year, or $19.2 per hour.

Customer Service Representative

Remote Job Staffing

Fontana, CA

$16.25 - $22/hr

Full-time

Re-posted 12 days ago

Job description


 Job Description:

We are looking for a customer-oriented service representative. A
customer service representative, or CSR, will act as a liaison, provide
product/services information and resolve any emerging problems that our
customer accounts might face with accuracy and efficiency. The best CSRs
are genuinely excited to help customers. Theyre patient, empathetic,
and passionately communicative. They love to talk. Customer service
representatives can put themselves in their customers shoes and
advocate for them when necessary. Customer feedback is priceless, and
these CSRs can gather that for you. Problem-solving comes naturally to
customer care specialists. They are confident at troubleshooting and
investigate if they dont have enough information to resolve customer
complaints. The target is to ensure excellent service standards, respond
efficiently to customer inquiries and maintain high customer
satisfaction.

Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle
    customer complaints, provide appropriate solutions and alternatives
    within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Skills

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree


  Required Skills:

CRM
Presentation Skills
Customer Support
Customer Satisfaction
Troubleshooting
Records
Customer Service
Sales
Communication

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