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Csr Manager Jobs in Alberta (NOW HIRING)

Grainger Businesses

Customer Service Representative

Edmonton, AB · Hybrid

CA$22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you'll provide exceptional customer service by phone and email in an inbound call center office environment and will report to a Customer Service Center ...

Grainger Businesses

Customer Service Representative

Edmonton, AB · Hybrid

CA$22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you'll provide exceptional customer service by phone and email in an inbound call center office environment and will report to a Customer Service Center ...

Bmo

Customer Service Representative

Calgary, AB · On-site

  • Medical

  • Life

  • Retirement

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.

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Csr Manager information

How much do customer service representative managers make in the US?

Customer Service Manager salaries in the US typically range from $50,000 to $85,000 annually, with the median around $65,000. Factors such as experience, industry, and location can influence compensation, and managers often oversee teams, handle escalations, and utilize customer service software.

What are the key skills and qualifications needed to thrive as a CSR manager, and why are they important?

To thrive as a CSR (Corporate Social Responsibility) Manager, you need a solid understanding of sustainability practices, stakeholder engagement, and project management, often backed by a relevant degree in business, communications, or environmental studies. Familiarity with reporting frameworks such as GRI, ESG metrics, and tools like Microsoft Office or data visualization platforms is typically required. Strong communication, leadership, and relationship-building skills are crucial for collaborating with internal and external partners. These competencies ensure effective development and implementation of CSR initiatives that align with organizational values and stakeholder expectations.

What is a CSR manager?

CSR Managers, or Corporate Social Responsibility Managers, are professionals responsible for developing, implementing, and overseeing a company's social responsibility initiatives. They ensure the organization operates in a socially responsible manner by managing programs related to sustainability, community engagement, ethical practices, and environmental impact. CSR Managers also report on the effectiveness of these initiatives and work to align them with the company’s overall business goals and values. Their role often involves collaborating with stakeholders both inside and outside the company to promote positive social and environmental outcomes.

What do customer service representative managers do?

Customer Service Representative Managers oversee and coordinate customer service teams to ensure high-quality support and customer satisfaction. They handle staff training, performance monitoring, and process improvements, often using customer management software. Strong leadership, communication skills, and knowledge of company policies are essential for this role.

Is CSR a good career choice?

A CSR Manager role involves overseeing customer service strategies and ensuring customer satisfaction, often requiring strong communication, leadership, and problem-solving skills. It can be a rewarding career with opportunities for advancement in various industries, but job satisfaction depends on individual interests and organizational environment.

How does a CSR manager typically collaborate with other departments to implement sustainability initiatives?

CSR Managers often work closely with departments such as Marketing, Operations, Human Resources, and Procurement to align sustainability goals across the organization. For example, they may coordinate with HR to design employee volunteer programs or with Procurement to ensure responsible sourcing practices. Effective cross-functional collaboration is essential, as CSR initiatives often require buy-in and participation from various stakeholders to be successful. Regular meetings and clear communication are key to integrating CSR strategies into broader business operations.

What are the most commonly searched types of Csr jobs in Alberta?

The most popular types of Csr jobs in Alberta are:

What cities in Alberta are hiring for Csr Manager jobs?

Cities in Alberta with the most Csr Manager job openings:

Csr Manager jobs near you
Infographic showing various Csr Manager job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Customer Service Representative (CSR) - Inside Sales

GRAYBAR CANADA

Calgary, AB • On-site

Full-time

Medical, Dental, Life

Re-posted 16 days ago

Job description

Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.

Graybar Canada is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through related supply chain management and logistics services. Graybar Canada operates more than 35 branches across Canada. As one of Canada's largest employee-owned companies, Graybar Canada has the power and stability of a big corporation and the integrity and drive of a neighborhood business.

Graybar Canada currently has an exciting career opportunity available out of our Calgary, AB branch.

Customer Service Representative (CSR) - Inside Sales

Position Summary:

The Customer Service - Inside Sales Representative proactively seeks out customer needs to sell a Graybar solution that provides total customer satisfaction.  This position provides our customers with a high level of service which includes delivering the highest quality customer care in accordance with corporate objectives and revenue goals.

Major Responsibilities:

  • Handle incoming and outgoing customer telephone calls in a courteous and professional manner, with a mandate to solicit orders from the existing customer base.
  • Coordinate the prompt handling of customer service requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims.
  • Handle written correspondence received from and sent to customers in a timely manner.
  • Assist and support Account Managers by providing technical support to customers and end users, as well as sharing information that will allow both parties to offer customers a total Graybar solution.
  • Consult with clients and customers after a sale to resolve problems and to provide support in an efficient and effective manner. 
  • Provide customer feedback to the Branch Manager in a timely fashion.
  • Participate in training sessions, trade shows, branch meetings and sales meetings as requested.
  • Keep management informed of local competition and market conditions.
  • Track stock out items and recommend new stock items.
  • Deal with product related problems such as defective products, the return of products and warranty situations.
  • Other duties may be assigned as needed.

Preferred Skills & Experience:

  • Minimum Grade 12 education; however, a technical background (i.e. Electrical Engineering Technologist) or post-secondary education is considered an asset.
  • Broad knowledge of the company's products and services, with the ability to effectively present these to Graybar Canada's customers. 
  • One to three years of related sales experience considered an asset.
  • Must exhibit excellent time management and organizational skills.
  • Possess strong relationship building skills to cultivate and develop customer loyalty.
  • Ability to work with all levels of employees and management, both internally and externally.
  • Strong customer service and troubleshooting skills.
  • Exceptional conflict resolution, negotiation and objection handling skills.
  • Basic mathematical skills.
  • Excellent spoken and written communication skills.
  • Must demonstrate honesty and integrity.
  • Willingness to gain technical knowledge by attending educational workshops and reviewing publications.
  • Willingness to go the extra mile.
  • Proven proficiency with Microsoft Office products including Outlook, Excel, Word and PowerPoint.

Graybar Canada offers a competitive compensation and benefits package including:

  • No Evening or Weekend Shifts
  • TELUS Health Virtual Care
  • Cost shared Health and Dental Benefits                
  • Life & AD&D Insurance                     
  • Employee Profit Sharing Program
  • Long Term Disability Benefits
  • Group RRSP Matching
  • Corporate Fitness Membership Program
  • Employee Share Purchase Program
  • Computer Purchase Plan
  • Tuition Reimbursement Program
  • Service Awards Program

The above is a brief outline of position responsibilities and does not intend to be all-inclusive of the current or future duties, responsibilities or reporting relationships.

If you are highly motivated and have a passion for customer service, and are looking for a fun, rewarding career, we would be pleased to talk to you about joining Graybar Canada. 

Graybar Canada is an equal opportunity employer that encourages interested candidates to apply.

We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted.

Employment Type: Full time

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