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Csr Associate Jobs in Massachusetts (NOW HIRING)

Authority Brands

Customer Service Representative

Fitchburg, MA · On-site

$16.25 - $22/hr

Seasonal Customer Service Representative Mosquito Squad is passionate about helping protect families nationwide from the dangers and irritations of pest. The Seasonal Customer Service Representative ...

TransCore

Customer Service Representative

Natick, MA · On-site

$16.50 - $20/hr

Customer Service Representative TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, East Boston ...

TransCore

Customer Service Representative

Saugus, MA · On-site

$16.50 - $20/hr

Customer Service Representative TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, East Boston ...

Circle K

Customer Service Representative

Assonet, MA · On-site

$16 - $21.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Amesbury, MA · On-site

$17.25 - $23.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Greenfield, MA · On-site

$14.75 - $20.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

WECO

CSR - Customer Service Representative

Acton, MA · On-site

$24 - $29/hr

Weco Hospitality is seeking a Customer Service Representative to join our team! This will be a ... We also believe that our associates are valuable and we all have a responsibility to provide them ...

TransCore

Customer Service Representative

Lee, MA · On-site

$16.50 - $20/hr

Customer Service Representative TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, East Boston ...

TransCore

Customer Service Representative

Ludlow, MA · On-site

$16.50 - $20/hr

Customer Service Representative TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, East Boston ...

TransCore

Customer Service Representative

East Boston, MA · On-site

$16.50 - $20/hr

Customer Service Representative TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, East Boston ...

Circle K

Customer Service Representative

Salem, MA · On-site

$17.50 - $23.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Boston, MA · On-site

$17.50 - $23.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Amesbury, MA · On-site

$17.25 - $23.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Greenfield, MA

$14.75 - $20.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Authority Brands

Customer Service Representative

Fitchburg, MA · On-site

$16.25 - $22/hr

Seasonal Customer Service Representative Mosquito Squad is passionate about helping protect families nationwide from the dangers and irritations of pest. The Seasonal Customer Service Representative ...

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All JobsCsr Associate JobsCsr Associate Jobs in Massachusetts

Csr Associate information

Is a CSR associate a good career?

A CSR associate role involves customer service and communication skills, often requiring problem-solving and patience. It can be a good entry-level position with opportunities for advancement into supervisory or specialized roles, and it provides experience in client interaction and company operations.

What is a CSR associate?

CSR Associates, or Customer Service Representatives, are professionals who interact with customers on behalf of a company. Their main responsibilities include answering questions, resolving complaints, processing orders, and providing information about products or services. They often communicate with customers via phone, email, chat, or in person and play a crucial role in ensuring customer satisfaction. CSR Associates are essential for maintaining a positive company image and building long-term customer relationships.

What are some common challenges faced by CSR associates and how can they effectively manage them?

CSR Associates often encounter challenges such as handling difficult customers, managing high call volumes, and balancing multiple tasks simultaneously. Effective time management, active listening skills, and maintaining a calm, empathetic demeanor are essential for success in this role. Many organizations provide ongoing training and support to help CSR Associates develop these skills, encouraging teamwork and knowledge sharing to resolve complex issues efficiently. Building resilience and utilizing company resources can also help associates navigate these challenges smoothly.

What is the difference between Csr Associate vs Customer Service Representative?

AspectCsr AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma; relevant experience often preferred
Work EnvironmentCorporate offices, call centers, retail settingsCall centers, retail stores, corporate offices
Employer & Industry UsageUsed across various industries including retail, finance, healthcareCommonly used in retail, telecommunications, and service industries

Both roles focus on customer interaction, but Csr Associates often handle more specialized or technical support tasks, while Customer Service Representatives typically manage general inquiries and support. The roles overlap in skills and work environment, making them closely related but distinct in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a CSR associate, and why are they important?

To thrive as a CSR Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and basic computer proficiency are commonly required. Empathy, patience, and a positive attitude help you build rapport and effectively resolve customer issues. These skills ensure high-quality service, customer satisfaction, and contribute to the overall success of the organization.

Is a CSR associate job stressful?

A CSR associate job can be stressful due to handling customer complaints, managing high call volumes, and meeting performance targets. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
What are the most commonly searched types of Csr jobs in Massachusetts? The most popular types of Csr jobs in Massachusetts are:
What are popular job titles related to Csr Associate jobs in Massachusetts? For Csr Associate jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Csr Associate jobs in Massachusetts look for? The top searched job categories for Csr Associate jobs in Massachusetts are:
What cities in Massachusetts are hiring for Csr Associate jobs? Cities in Massachusetts with the most Csr Associate job openings:
Csr Associate jobs near you
Infographic showing various Csr Associate job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Customer Service Representative

Authority Brands

Fitchburg, MA • On-site

$16.25 - $22/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Seasonal Customer Service Representative Mosquito Squad is passionate about helping protect families nationwide from the dangers and irritations of pest. The Seasonal Customer Service Representative (CSR) is responsible for delivering high-quality customer support and sales services during the seasonal operational period. This is a desk-based role that includes both inbound customer service and outbound sales calls. The CSR must be comfortable working in a fast-paced environment, handling a high volume of interactions, and adapting to fluctuating schedules. Essential Duties and Responsibilities: Answer incoming calls and respond to customer inquiries in a professional manner. Make outbound sales calls to existing and potential customers to promote products/services. Provide accurate information regarding offerings, pricing, and policies. Document all customer interactions and maintain detailed records in the system. Resolve customer issues and escalate complex cases as needed. Collaborate with team members and other departments to ensure efficient service and sales delivery. Adhere to company protocols, customer service standards, and sales procedures. Work Schedule and Conditions: Work Hours: Vary based on business needs; flexibility is required. Weekend Work: Required as part of the seasonal schedule. Breaks: Mandatory 30-minute unpaid lunch break per shift. Work Environment: Seated desk job in an office setting. Compensation: Hourly wage as defined by company policy. Commission is earned on qualifying sales. Commission structure will be outlined during training and onboarding. Qualifications: High school diploma or equivalent required. Prior customer service and/or sales experience preferred. Strong verbal and written communication skills. Ability to work flexible hours, including weekends. Proficiency with computers, phone systems, and CRM software. Dependable, punctual, and team-oriented. Training Requirements: Completion of a mandatory 3-week paid training program before the start of the season. Training includes systems orientation, customer service, sales protocols, and company policies.

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