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Webb Insurance Group

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Personal Lines Insurance CSR

Tampa, FL · On-site

$56K - $68K/yr (+ commission)

Qualifications for the Insurance Service/Sales Representative/Agent: * 2-20 OR 4-40 (Property ... Passion for providing outstanding customer service and building relationships * Motivated to ...

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Customer Service Representative

Mcallen, TX · On-site

$15.25 - $20.75/hr

Customer Service Representative McAllen, TX, United States $ 11.00 - 13.00 (US Dollar) About the Job Customer Service Representative We are seeking a Customer Service Agent to join our team! A ...

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Customer Service Representative

Evansville, IN · On-site

$15.25 - $20.75/hr

Customer Service Representative Evansville, Indiana, United States $ 11.00 - 13.00 (US Dollar) About the job Customer Service Representative We are seeking a Customer Service Agent to join our team!

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How much do csr agent jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for csr agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Csr Agent vs Customer Service Representative?

AspectCsr AgentCustomer Service Representative
CredentialsHigh school diploma; some roles may require customer service certificationsHigh school diploma; often similar certifications
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, corporate offices
Industry UsageCommon in customer support and service industriesWidespread across various sectors including retail, telecom, banking
Search & Comparison IntentOften searched for job roles, responsibilities, and skillsSimilar search intent, focusing on job duties and qualifications

Both Csr Agents and Customer Service Representatives handle customer inquiries and support. While their roles are similar, Csr Agents may be more focused on specific support channels like online chat or call centers, whereas Customer Service Representatives often work in retail or broader customer support settings. The terms are frequently used interchangeably, but understanding the context can help in job searches and career planning.

Is a customer service representative agent a stressful job?

A customer service representative (CSR) role in BPO can be stressful due to high call volumes, strict performance targets, and handling difficult customers. However, stress levels vary depending on the work environment, support systems, and individual resilience. Proper training and a positive work environment can help manage job-related stress effectively.

What does a customer service representative agent do?

A customer service representative (CSR) agent assists customers by answering questions, resolving issues, and providing information about products or services. They communicate via phone, email, or chat, often using customer relationship management (CRM) tools, and require good communication and problem-solving skills to ensure customer satisfaction.

What is a customer service representative agent job position?

A customer service representative (CSR) agent is responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers or retail environments, using communication skills and sometimes customer management software to ensure customer satisfaction.

What cities are hiring for Csr Agent jobs?

Cities with the most Csr Agent job openings:

What states have the most Csr Agent jobs?

States with the most job openings for Csr Agent jobs include:

What are popular job titles related to Csr Agent jobs?

For Csr Agent jobs, the most frequently searched job titles are:

Csr Agent jobs near you
Infographic showing various Csr Agent job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Personal Lines Insurance CSR

Tampa, FL • On-site

Webb Insurance Group
See more jobs at Webb Insurance Groupexternal

$56K - $68K/yr (+ commission)

Full-time

Medical, Retirement, PTO

Re-posted 6 days ago

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After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Key responsibilities

  • Assist clients with policy servicing, renewals, coverage questions, and new business opportunities.

  • Review and process policy changes, endorsements, and cancellations.

  • Provide guidance to clients on personal lines coverages and develop insurance quotes based on client needs.

Job description

Candidates must have an active 4-40, 20-44 or 2-20 Insurance License.


NO COLD CALLING!


About Us:
We are a client-focused independent insurance agency dedicated to providing personalized service and trusted insurance solutions. Our team is passionate about protecting our clients' homes, vehicles, and personal assets with care and attention.

We represent the majority of insurance companies in the state of Florida for personal auto, homeowners, flood and all other personal lines products.


Position Overview:
We’re seeking a personable, detail-oriented insurance professional to join our team as a Personal Lines Insurance Advisor / Customer Service Representative. In this role, you will assist clients with policy servicing, renewals, coverage questions, and new business opportunities. This is a critical client-facing role that combines customer service with account management and advisory responsibilities.


Qualifications for the Insurance Service/Sales Representative/Agent:

  • 2-20 OR 4-40 (Property & Casualty) Insurance license
  • 1 year of Personal Insurance experience is mandatory (2-4 years preferred)
  • Strong knowledge of personal lines products and underwriting guidelines
  • Excellent communication and organizational skills
  • Tech-savvy with ability to quickly learn agency systems (AMS, raters, carrier portals)
  • Passion for providing outstanding customer service and building relationships
  • Motivated to complete tasks and have a growth focused mindset


Responsibilities for the Insurance Personal Lines Insurance Advisor:

  • Establish relationships with current clients and future prospects, as needed
  • Provide prompt, accurate, and friendly client support via inbound calls, texts, and emails
  • Review and process policy changes, endorsements, and cancellations
  • Provide guidance to clients on personal lines coverages (home, auto, umbrella, etc.)
  • Quote and bind new business and cross-sell additional lines where appropriate
  • Monitor renewals and proactively reach out to clients for coverage reviews
  • Work closely with carriers to resolve underwriting issues
  • Develop insurance quotes based on client needs and follow up in order to make the sale
  • Maintain accurate records in the agency management system
  • Maintain a strong work ethic with a commitment to success


What We Offer:

  • Supportive, close-knit team environment
  • Paid time off - Paid Holidays and Vacation
  • Opportunities for training and growth
  • Competitive pay based on experience salary
  • Bonus incentive based on individual performance

Company Description

We are a small, client-focused independent insurance agency dedicated to providing personalized service and trusted insurance solutions. Our team is passionate about protecting our clients' homes, vehicles, and personal assets with care and attention.

We do not believe in the typical "big company" culture where employees are placed into a box and only given a very narrow set of responsibilities. We are committed to employee development. All of our team members have the opportunity to see the tangible results of their contributions to the company! We believe in giving you more life and more opportunity through your career with us!