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Csr Agent Jobs in Michigan (NOW HIRING)

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Customer Service Representative

Kalamazoo, MI · On-site

$15.25 - $20.50/hr

... Agent to join our team! A customer service representative will act as a liaison and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are ...

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Csr Agent information

What is the difference between Csr Agent vs Customer Service Representative?

AspectCsr AgentCustomer Service Representative
CredentialsHigh school diploma; some roles may require customer service certificationsHigh school diploma; often similar certifications
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, corporate offices
Industry UsageCommon in customer support and service industriesWidespread across various sectors including retail, telecom, banking
Search & Comparison IntentOften searched for job roles, responsibilities, and skillsSimilar search intent, focusing on job duties and qualifications

Both Csr Agents and Customer Service Representatives handle customer inquiries and support. While their roles are similar, Csr Agents may be more focused on specific support channels like online chat or call centers, whereas Customer Service Representatives often work in retail or broader customer support settings. The terms are frequently used interchangeably, but understanding the context can help in job searches and career planning.

Is a customer service representative agent a stressful job?

A customer service representative (CSR) role in BPO can be stressful due to high call volumes, strict performance targets, and handling difficult customers. However, stress levels vary depending on the work environment, support systems, and individual resilience. Proper training and a positive work environment can help manage job-related stress effectively.

What does a customer service representative agent do?

A customer service representative (CSR) agent assists customers by answering questions, resolving issues, and providing information about products or services. They communicate via phone, email, or chat, often using customer relationship management (CRM) tools, and require good communication and problem-solving skills to ensure customer satisfaction.

What is a customer service representative agent job position?

A customer service representative (CSR) agent is responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers or retail environments, using communication skills and sometimes customer management software to ensure customer satisfaction.

What cities in Michigan are hiring for Csr Agent jobs?

Cities in Michigan with the most Csr Agent job openings:

Csr Agent jobs near you
Infographic showing various Csr Agent job openings in Michigan as of September 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 100% In-person job distribution.

Agency Customer Service Representative/Trainer (Novi)

Novi, MI • On-site

Michigan Farm Bureau
51 - 200 employees
Learn more about Michigan Farm Bureauexternal

$54K/yr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired 2 days ago. Applications are no longer accepted.

Job description


Agency Customer Service Representative/Trainer (Novi)

To lead the Field Force to success by providing comprehensive training and customer service support for independent contractor insurance agents to quote, sell, and service clients. To provide operator service during normal business hours by answering and taking ownership of all incoming calls to the Agent Development Office (ADO) in a prompt, professional, and courteous manner. To proactively research and resolve policy issues by assisting agents and customers by phone, in-person, email, daily document listings, and system reports. To oversee daily office operations of the Agent Development Office and policy servicing. To be a multi-line subject matter expert for field staff. To offer training for all lines of business and system operations to ADO staff, agent staff, and agents.

Assist customers and potential customers with questions regarding billing, insurance coverages, and member benefits.

Face-to-face interaction with ADO Field Customer Service Representatives, Agent Staff, Agents, Managing Partners, and insureds.

Receive, process, and verify insurance and membership transactions.

Take ownership of complaints and inquiries and proactively follow through to resolution.

Accept and apply payments from customers, make bank deposits and handle all monies according to money handling procedures.

Maintain cash drawer by counting cash and keeping a daily log.

Gather and prepare quotes and information for all lines of business.

Support new agents and field staff as they learn to use Farm Bureau Insurance and FB Partner Group products and procedures, as well as Farm Bureau membership.

Associate`s degree required or equivalent experience may be considered.

Bachelor's degree preferred with focus on business administration, FBCISR, AINS, CIC, management, insurance or finance or equivalent experience may be considered.

Minimum one year of experience in insurance processing preferred.

Two-years professional office experience and customer service preferred.

Experience with Microsoft Outlook, Word, Excel and PowerPoint required.

Active P/C license required or must be successfully obtained within 90 days of employment.

Willingness to pursue continuing job-related training and education required.

Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.
Minimum Salary: $54,743

PM19


Compensation details: 54743-54743 Yearly Salary


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