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Csr Agent Jobs in Michigan (NOW HIRING)

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Csr Agent information

What is the difference between Csr Agent vs Customer Service Representative?

AspectCsr AgentCustomer Service Representative
CredentialsHigh school diploma; some roles may require customer service certificationsHigh school diploma; often similar certifications
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, corporate offices
Industry UsageCommon in customer support and service industriesWidespread across various sectors including retail, telecom, banking
Search & Comparison IntentOften searched for job roles, responsibilities, and skillsSimilar search intent, focusing on job duties and qualifications

Both Csr Agents and Customer Service Representatives handle customer inquiries and support. While their roles are similar, Csr Agents may be more focused on specific support channels like online chat or call centers, whereas Customer Service Representatives often work in retail or broader customer support settings. The terms are frequently used interchangeably, but understanding the context can help in job searches and career planning.

Is a customer service representative agent a stressful job?

A customer service representative (CSR) role in BPO can be stressful due to high call volumes, strict performance targets, and handling difficult customers. However, stress levels vary depending on the work environment, support systems, and individual resilience. Proper training and a positive work environment can help manage job-related stress effectively.

What does a customer service representative agent do?

A customer service representative (CSR) agent assists customers by answering questions, resolving issues, and providing information about products or services. They communicate via phone, email, or chat, often using customer relationship management (CRM) tools, and require good communication and problem-solving skills to ensure customer satisfaction.

What is a customer service representative agent job position?

A customer service representative (CSR) agent is responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers or retail environments, using communication skills and sometimes customer management software to ensure customer satisfaction.

What cities in Michigan are hiring for Csr Agent jobs?

Cities in Michigan with the most Csr Agent job openings:

Csr Agent jobs near you
Infographic showing various Csr Agent job openings in Michigan as of September 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% In-person job distribution.

Customer Service Representative - State Farm Agent Team Member

Edwardsburg, MI • On-site

Lorie Bowers - State Farm Agent
See more jobs at Lorie Bowers - State Farm Agentexternal

$35K - $50K/yr

Full-time

PTO

Re-posted 6 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Lorie Bowers - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 
RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.