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Csd Lead Jobs (NOW HIRING)

Flex Ltd.

Planner Scheduler - Sprout

Dallas, TX · On-site

Control inventory levels and performance metrics, addressing discrepancies and driving KPIs aligned to CSD, lead time, response time, and inventory goals. * Collaborate across supply chain and ...

Flex

Planner Scheduler - Sprout

Dallas, TX

Control inventory levels and performance metrics, addressing discrepancies and driving KPIs aligned to CSD, lead time, response time, and inventory goals. * Collaborate across supply chain and ...

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Showing results 1-20

All JobsCsd Lead Jobs

Csd Lead information

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$30K

$156.3K

$206K

How much do csd lead jobs pay per year?

As of Jul 6, 2026, the average yearly pay for csd lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CSD Lead, and why are they important?

To thrive as a CSD (Central Sterile Department) Lead, you need in-depth knowledge of sterilization processes, infection control protocols, and typically a certification such as CRCST (Certified Registered Central Service Technician) or equivalent. Familiarity with sterilization equipment, tracking systems, and inventory management software is essential. Strong leadership, attention to detail, and effective communication skills help manage teams and ensure compliance. These skills are crucial for maintaining patient safety and supporting efficient, regulatory-compliant healthcare operations.

What is the difference between Csd Lead vs Customer Service Manager?

AspectCsd LeadCustomer Service Manager
CredentialsTypically requires technical certifications, industry-specific training, and leadership skillsRequires customer service experience, management training, and often a bachelor's degree
Work EnvironmentTechnical support teams, IT departments, or service centersCustomer service departments across various industries
Employer & Industry UsageUsed in tech, telecom, and IT sectorsCommon across retail, finance, healthcare, and service industries

The Csd Lead primarily focuses on technical support and team leadership within specialized service environments, often requiring technical certifications. In contrast, the Customer Service Manager oversees overall customer satisfaction, team management, and service quality across broader industries. Both roles involve leadership but differ in technical focus and industry application.

How does a CSD Lead typically collaborate with cross-functional teams to achieve customer service goals?

As a CSD Lead, collaboration with cross-functional teams such as sales, product management, and technical support is essential to deliver a seamless customer experience. You will often coordinate regular meetings to align on customer feedback, resolve escalated issues efficiently, and implement service improvements. Building strong relationships across departments helps you advocate for the customer’s needs while ensuring internal processes are aligned with service objectives. Effective communication and problem-solving skills are key to navigating these collaborations and driving successful outcomes.

What are CSD Leads?

CSD Leads, or Customer Service Department Leads, are professionals responsible for overseeing and guiding a team within a customer service department. They ensure that customer inquiries and issues are resolved efficiently, support team members in their roles, and often handle escalated concerns. CSD Leads also monitor performance metrics, provide training, and help implement service improvements to enhance customer satisfaction.
What job categories do people searching Csd Lead jobs look for? The top searched job categories for Csd Lead jobs are:
Csd Lead jobs near you
Infographic showing various Csd Lead job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, 9% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 6% Hybrid, and 6% Remote job distribution, with an average salary of $156,348 per year, or $75.2 per hour.
CSD Helpdesk Lead

CSD Helpdesk Lead

Delta Solutions & Strategies

Colorado Springs, CO • On-site

$85K - $105K/yr

Full-time

Posted 10 hours ago

Be an early applicant

Job description

Delta Solutions and Strategies is seeking highly skilled and motivated candidates to join a high-performance team to support US Space Command (USSPACECOM) J6to lead a team of Customer Service Desk (CSD Helpdesk) Administrators.  CSD Helpdesk Admins provide computer network systems and client support services to operate and maintain LAN’s and stand-alone systems/intranets. They will also assist with and perform tracking, proper assignment and coordination of tickets submitted by the customer as well as reporting status. In addition to this, the Lead provides daily coordination of building specific helpdesk activities and maintain communication and coordination across all helpdesk locations to ensure full support coverage. The lead coordinates with the Executive Communications Administrator Lead as necessary.  
 
 
What you will be doing:
  • Lead a team of CSD Help Desk Administrators to coordinate helpdesk activities, ensure cross-team and cross-building coordination, properly allocate resources across facilities to ensure response times are met, and coordinate with the Executive Communications Administrator Lead as necessary. 
  • Operate, maintain, and provide input to USSPACECOM J6 IT systems, infrastructure, and related software/hardware resources 
  • Analyze helpdesk metrics to identify trends and recommend improvements to reduce downtime and enhance user support   may occasionally act as a Tier I resource to resolve frontline technical issues 
  • Lead technical troubleshooting and configuration efforts on military-managed desktops, mobile devices, printers, and peripherals  
  • Exercise independent judgment to diagnose and implement solutions for issues on SIPR, NIPR, and JWICS networks 
  • Maintain and improve endpoint management standards, including imaging, configuration, and deployment workflows 
  • Coordinate with system/capability owners and IT leadership to resolve software/network issues beyond local administrative access 
  • Assist in the development and refinement of SOPs and IT process documentation for classified systems 
  • Ensure proper handling and accountability of IT hardware through full lifecycle management and DoD disposal policies 
  • Support IT posture during real-world and exercise-based contingency operations 
  • Track and manage tickets using USSPACECOM’s helpdesk system and serve as a technical liaison between users and capability owners 
What you will need:
  • A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science.
  • Excellent customer service skills including customer relationships, responsiveness, and timely resolution of job tickets, and the ability to problem-solve creatively in time-sensitive situations  
  • Demonstrated ability to lead small technical teams (appx 10 staff) and apply Help Desk performance metrics to improve customer satisfaction, response times, and overall efficiency 
  • Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework for Work Role 451 Intermediate.
  • Experience with unclassified network enterprise, classified Secret network enterprise, Secret Releasable LANs, TS-SCI LAN, the gateway servers.  
  • Experience providing Tier 3 and Tier 4 service desk and job control functions, solving issues and configurations on military devices such as desktops, mobile device sand printers. Experience performing trend analysis on fielded equipment and systems to identify adverse equipment performance. 
  • Required Certifications: Comp TIA Security+
  • Desired Certifications: Cloud+, GICSP, GSEC, or SSCP certification
  • Clearance: TS/SCI and SAP clearance required  
Delta Solutions & Strategies offers a generous benefits package to include medical, dental, vision, life insurance, 401(k), PTO, paid holidays, parental, military, and jury duty paid leaves.
 
In compliance with Colorado’s Equal Pay for Equal Work Act, the salary range for this position is $85,000-$105,000. Please note that the salary information is a general guideline only. Delta Solutions & Strategies considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.
 
We are an Equal Opportunity Employer. We do not and will not discriminate in employment and personnel practices based on race, sex, age, disability, veteran status, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring, and promotion practices are performed without regard to the above listed items. EEO/AAP, M, F, V, D

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.