ZipRecruiter

Log In

1

Csat Data Analyst Jobs (NOW HIRING)

FASHIONPHILE

Data Analyst, CX

Lehi, UT · On-site

About the Opportunity The Data Analyst, CX builds FASHIONPHILE's Voice of the Customer ... Own CSAT and NPS measurement across core journey moments: (post-purchase, post-appointment, post ...

Fashionphile

Data Analyst, CX

Lehi, UT · On-site

The Data Analyst, CX maps all client journeys that make those insights meaningful in context, and ... Own CSAT and NPS measurement across core journey moments: (post-purchase, post-appointment, post ...

HCLTech

Data Analyst

Farmington Hills, MI · On-site

Data Analyst Farmington Hills, Michigan (Onsite) Working Hours and Time zone: 8:30 AM to 5 PM EST ... Analyze productivity, quality, customer satisfaction (CSAT), SLA compliance, and workforce ...

Mirion Technologies, Inc.

Perform advanced analysis on survey data (NPS, CSAT, verbatim text analytics), operational metrics (support tickets, renewal rates, service attachment), and financial outcomes (revenue per account ...

New

Harvey

CX Data Analyst

New York, NY · On-site

$112K - $168K/yr

Track and maintain north star metrics: cSAT, TTR by tier, QA scores, bug escalation rate to EPD ... data transformation tooling * Experience building or contributing to QA analytics programs

Harvey

CX Data Analyst

San Francisco, CA · On-site

$112K - $168K/yr

Track and maintain north star metrics: cSAT, TTR by tier, QA scores, bug escalation rate to EPD ... data transformation tooling * Experience building or contributing to QA analytics programs

Anysphere, Inc

Data Analyst, User Operations

We're looking for a Data Analyst to change that. This role sits inside our Product and Engineering ... CSAT/CES/sentiment, and capacity utilization across regions and tiers * Partner with Support ...

Terminix

Sr Data Analyst, Customer Insights

Memphis, TN · Remote

$94K - $122K/yr

Analyze VoC data to identify trends, friction points, and opportunities to drive business growth ... Deep understanding of VoC metrics (e.g., NPS, CSAT, CES) * Strong problem-solving and critical ...

ComPsych Corporation

Job Summary The Senior Clinical Data Analyst leads the development of ComPsych's clinical outcomes ... CSAT and NPS for experience) * Design and develop scorecards and reporting frameworks to track ...

Mimecast Limited

$124K - $186K/yr

... CSAT performance, ticket volume and resolution time, utilization, engagement, and renewal and ... Analyze usage, support, engagement, and financial data to identify at-risk accounts and segments ...

CSAT Solutions

Process Engineer II

Houston, TX

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know ... Analyze process data to identify trends, risks, and opportunities for improvement * Support ...

CSAT Solutions

Process Engineer II

Houston, TX · On-site

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know ... Analyze process data to identify trends, risks, and opportunities for improvement * Support ...

next page

Showing results 1-20

All JobsTechnology JobsData JobsBusiness Intelligence Analyst JobsCsat Data Analyst Jobs

Csat Data Analyst information

See salary details

$34K

$82.6K

$136K

How much do csat data analyst jobs pay per year?

As of Sep 9, 2026, the average yearly pay for csat data analyst in the United States is $82,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $97,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Csat Data Analyst jobs?

For Csat Data Analyst jobs, the most frequently searched job titles are:

Infographic showing various Csat Data Analyst job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, and 3% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $82,640 per year, or $39.7 per hour.

Data Analyst, CX

Lehi, UT • On-site

FASHIONPHILE
Jewelry, Luggage, and Leather Goods Stores • 201 - 500 employees
Learn more about FASHIONPHILEexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Fashionphile rating

9.1

Company rating: 9.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

FASHIONPHILE is more than just fashion - we're revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.
About the Opportunity
The Data Analyst, CX builds FASHIONPHILE's Voice of the Customer infrastructure from the ground up, architecting the survey methodology, sampling strategy, and focus group programs, and turns hundreds of thousands of client interactions into a single, statistically defensible signal that drives decisions across CX leadership, Digital, Marketing, Retail, and Operations via monthly insights reports. The Data Analyst, CX maps all client journeys that make those insights meaningful in context, and pairs quantitative VoC signals with qualitative session-replay analysis to pinpoint where digital experience friction actually occurs. The right candidate is the client's proxy in internal meetings.
Responsibilities include:
  • Design, implement, and continuously improve FASHIONPHILE's end-to-end VoC program, from survey instrument design, sampling methodology, trigger logic, and data collection to statistical analysis, insight development, recommendation prioritization, data storytelling, and reporting.
  • Own CSAT and NPS measurement across core journey moments: (post-purchase, post-appointment, post-quote acceptance, post-payout, post-service), including trend analysis, statistical significance testing, and driver analysis to isolate what's actually moving the score.
  • Use Quantum Metric to review session replays and quantify digital experience opportunities - surfacing rage clicks, drop-off points, and friction patterns, and correlating them against VoC data, CSAT signals, and session-replay evidence.
  • Build and maintain client journey maps across the Shopper, Seller, and Circular (buy + sell) segments, making the end-to-end experience visible and actionable for CX, Digital, Marketing, Retail, and Operations.
  • Identify the highest-friction and highest-emotion moments across client journeys and connect them directly to VoC data and CSAT signals.
  • Produce monthly CX reports with actionable insights fit for executive-level audiences grounded in a consistent analytical framework (trend, driver, and root cause analysis).
  • Analyze root causes of escalations, refunds, and low-CSAT moments using structured methodologies (ex. thematic coding of verbatims, cohort comparison) and translate findings into prioritized, quantified recommendations.
  • Partner with Data Science on segment migration analytics and loyalty program measurement, including cohort definition and attribution logic.
  • Maintain and optimize FASHIONPHILE's Qualtrics instance, including audience-specific dashboard development, Text IQ tuning, XM Directory management, and automated workflow development.

What We're Looking For
  • 4+ years in CX analytics, customer research, or a closely related insights role.
  • Qualtrics-fluent: expertise in building role-specific CX dashboards with drill-down, filtering, and benchmarking, Stats IQ integration with Text IQ, crosstabbing verbatims by segment, channel, or touchpoint, building text-based alerts when a topic spikes, response weighting and data cleaning, survey logic design (branching, quota management, trigger-based distribution).
  • Working knowledge of digital experience analytics tools (Quantum Metric or equivalent). Able to independently pull and interpret session replays to diagnose friction.
  • Solid experience in journey mapping in a real context, having produced living artifacts used by cross-functional teams.
  • Strong quantitative fluency. Comfortable with descriptive and inferential statistics (significance testing, correlation, basic regression) as applied to survey and behavioral data.
  • Strong data storytelling skills: can translate a complex dataset into a two-slide executive summary that prompts action.
  • Experience with BI tools (Amazon QuickSight, Tableau, or equivalent) and journey mapping tools (LucidChart, Figma, or equivalent).
  • Luxury, D2C, or marketplace background preferred- understands the nuance of a luxury client experience, ideally in a two-sided or circular model.
  • Detail-oriented, accuracy-obsessed self-starter who can build in ambiguity.
  • Deep client empathy.
  • Within commuting distance of Carlsbad, CA or Lehi, UT.

What We Offer
  • Medical, Dental and Vision Coverage
  • FSA options for Medical, Dependent Care & Commuter Benefits
  • Paid Time off, Paid Sick Time, and Paid Holidays
  • 401(k) with generous match program
  • Free Life Insurance and AD&D
  • Long Term Disability Insurance
  • Employee Discount

Payscale: FASHIONPHILE reasonably expects the range to be $65,000-$75,000 for this position in our hybrid location. Offered compensation will vary based on (a) location; (b) individual candidate qualifications; and (c) individual candidate experience. This post may be updated as new market data becomes available and is accurate as of the date of this posting. FASHIONPHILE reserves the right to modify this information at any time, subject to applicable law.
FASHIONPHILE Group LLC is proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected].

What Fashionphile employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply