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Csat Analyst Jobs (NOW HIRING)

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know ... Analyze test results, failure data, and first-pass yield to identify test gaps, recurring failure ...

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know ... Analyze repair and production data to identify failure trends, process variation, bottlenecks ...

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know ... Analyze automation performance and downtime data to identify bottlenecks, recurring failures ...

CSAT Solutions is seeking an experienced Human Resources Director. This role is a key partner to ... Ability in analyzing information and evaluating results to choose the best solution and solve ...

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know ... Analyze repair and production data to identify failure trends, process variation, bottlenecks ...

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know ... Lead complex failure investigations utilizing component-level diagnostics, electrical analysis ...

CSAT Solutions is seeking an experienced Human Resources Director. This role is a key partner to ... Ability in analyzing information and evaluating results to choose the best solution and solve ...

Own CSAT and NPS measurement across core journey moments: (post-purchase, post-appointment, post-quote acceptance, post-payout, post-service), including trend analysis, statistical significance ...

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know ... Analyze test results, failure data, and first-pass yield to identify test gaps, recurring failure ...

Own CSAT and NPS measurement across core journey moments: (post-purchase, post-appointment, post-quote acceptance, post-payout, post-service), including trend analysis, statistical significance ...

Own CSAT and NPS measurement across core journey moments: (post-purchase, post-appointment, post-quote acceptance, post-payout, post-service), including trend analysis, statistical significance ...

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know ... Analyze automation performance and downtime data to identify bottlenecks, recurring failures ...

CSAT Solutions is seeking an experienced Human Resources Director. This role is a key partner to ... Ability in analyzing information and evaluating results to choose the best solution and solve ...

VoC Analyst

Lehi, UT ยท On-site

Own CSAT and NPS measurement across core journey moments: (post-purchase, post-appointment, post-quote acceptance, post-payout, post-service), including trend analysis, statistical significance ...

Own CSAT and NPS measurement across core journey moments: (post-purchase, post-appointment, post-quote acceptance, post-payout, post-service), including trend analysis, statistical significance ...

VoC Analyst

Lehi, UT ยท On-site

Own CSAT and NPS measurement across core journey moments: (post-purchase, post-appointment, post-quote acceptance, post-payout, post-service), including trend analysis, statistical significance ...

Showing results 41-60

Csat Analyst information

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$31K

$73.3K

$130K

How much do csat analyst jobs pay per year?

As of Sep 13, 2026, the average yearly pay for csat analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

What is a CSAT analyst?

CSAT Analysts are professionals who specialize in measuring, analyzing, and reporting on customer satisfaction (CSAT) scores within a company. They collect feedback from customers through surveys and other channels, interpret the data to identify trends, and provide actionable insights to improve customer experience. Their work helps organizations understand how customers perceive their products or services and guides efforts to enhance satisfaction levels. CSAT Analysts often collaborate with other departments, such as customer service, marketing, and product development, to implement improvements.

What skills and qualifications are needed to be a CSAT analyst?

To excel as a CSAT Analyst, you need strong analytical skills, a background in statistics or business, and experience with customer satisfaction measurement frameworks. Familiarity with data analysis tools such as Excel, SQL, and survey platforms like Qualtrics or SurveyMonkey is typically required. Excellent communication, critical thinking, and attention to detail help translate data insights into actionable recommendations for improving customer experience. These skills ensure the accurate evaluation of customer feedback and enable organizations to make informed decisions that drive customer satisfaction and loyalty.

What challenges does a CSAT analyst face when interpreting customer satisfaction data?

CSAT Analysts often encounter challenges such as dealing with incomplete or biased survey responses, identifying actionable insights from large datasets, and ensuring that feedback accurately represents the customer base. They must also collaborate closely with customer service, product, and management teams to contextualize findings and recommend improvements. Effective communication and strong analytical skills are essential to overcome these challenges and drive customer-centric decisions.

What states have the most Csat Analyst jobs?

States with the most job openings for Csat Analyst jobs include:

What are popular job titles related to Csat Analyst jobs?

For Csat Analyst jobs, the most frequently searched job titles are:

Infographic showing various Csat Analyst job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 7% Part Time, and 5% Contract. Highlights an 75% Physical, 4% Hybrid, and 21% Remote job distribution, with an average salary of $73,261 per year, or $35.2 per hour.

Test Engineer

Houston, TX โ€ข On-site

Csat Solutions
Computer and Peripheral Equipment Manufacturingย โ€ขย 1 - 5K employees

Other

Re-posted yesterday


Job description

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly motivated individual with an entrepreneurial spirit, CSAT Solutions may have a career for you. We invite you to explore the current opportunities available at CSAT Solutions.

We are currently seeking qualified candidates to fill the role of a Test Engineer for AI server repair.

Role and Responsibilities
  • Provide technical leadership and engineering support for automated and manual test processes used to diagnose, validate, and repair AI servers, GPU assemblies, server motherboards, power systems, networking equipment, storage systems, and other high-performance computing hardware.
  • Develop, implement, validate, and maintain automated test programs, diagnostic procedures, test scripts, fixtures, and test equipment used throughout the AI server repair process.
  • Own assigned test processes and serve as the technical subject matter expert for test capability, test coverage, equipment performance, and process effectiveness.
  • Partner with customers, Quality, and Operations to identify and resolve test-related issues.
  • Develop test strategies that improve defect detection, reduce false failures, increase first-pass yield, and reduce repair cycle time.
  • Analyze test results, failure data, and first-pass yield to identify test gaps, recurring failure modes, process variation, and opportunities for improved test coverage.
  • Configure, maintain, troubleshoot, calibrate, and support repair of test systems, fixtures, cables, probes, instrumentation, and other test equipment.
  • Support development and implementation of test fixtures, tooling, adapters, automated test equipment, and specialized diagnostic systems for new and existing AI server platforms.
  • Evaluate repeat-return and warranty data with Quality and Engineering teams to identify systemic test escapes, product defects, and opportunities for improved diagnostics.
  • Develop closed-loop feedback mechanisms to ensure test results and repair findings are incorporated into test programs, repair procedures, and technician training.
  • Implement Lean, 5S, and continuous improvement methodologies within test areas to improve workplace organization, equipment utilization, throughput, and process efficiency.
  • Provide technical guidance and training to Engineering Technicians, Repair Technicians, Test Operators, and trainers on test processes, troubleshooting methods, equipment operation, and new product requirements.
  • Translate complex technical information into clear procedures, training materials, and troubleshooting guides appropriate for technical and non-technical personnel.
  • Develop and present test performance reports, KPI dashboards, technical findings, and improvement recommendations to engineering, operations, quality, and customer leadership.
  • Support customer audits, engineering reviews, NPI activities, product transitions, and technical escalations.
  • Maintain accurate test data, engineering records, equipment documentation, and test-program revision control.
  • Work closely with cross-functional teams to accomplish organizational objectives related to quality, throughput, cost, turnaround time, and customer satisfaction.
  • Perform other engineering projects and duties as assigned.
Education, Training and Skills
  • Bachelor's degree in Electrical Engineering, Electronics Engineering, Computer Engineering, Computer Science, or a related technical field required; Bachelor's degree preferred.
  • Minimum five years of relevant experience in test engineering, electronics manufacturing, PCB testing, automated test development, or electronics repair.
  • Experience supporting AI servers, enterprise servers, GPU platforms, networking equipment, high-performance computing, or complex electronic systems strongly preferred.
  • Experience developing test programs for automated test equipment (ATE), flying probe, in-circuit test (ICT), functional test, boundary scan, or similar test platforms.
  • Experience programming or scripting in C#, Python, C/C++, LabVIEW, or similar languages preferred.
  • Demonstrated ability to troubleshoot printed circuit board assemblies to the component level using schematics, test equipment, and structured diagnostic methods.
  • Strong understanding of electrical schematics, PCB layouts, engineering drawings, component specifications, netlists, Gerber/ODB++ files, and manufacturing data.
  • Experience developing test fixtures, cables, adapters, interfaces, and other test hardware.
  • Experience performing test-program validation, correlation, GR&R, test coverage analysis, and test-limit optimization preferred.
  • Strong analytical and data-analysis capabilities; experience with Minitab or similar statistical analysis software preferred.
  • Knowledge of Lean, Six Sigma, 5S, and structured problem-solving methodologies preferred.
  • Strong technical writing and documentation skills.
  • Excellent verbal and written communication skills with the ability to work effectively with customers, engineers, technicians, operators, and management.
  • Strong organizational, analytical, leadership, and conflict-resolution skills.
  • Good mechanical aptitude and ability to troubleshoot both electronic and mechanical aspects of test equipment.
  • Advanced proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, Outlook, Visio, and Project.
  • Ability to manage multiple priorities and work independently in a fast-paced, high-growth AI server repair environment.

CSAT Solutions LP is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.

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About CSAT SOLUTIONS

Sourced by ZipRecruiter

Industry

Computer and peripheral equipment manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Houston, TX, US

Year founded

1992

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