Csat Analyst information
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$52.1K is the 25th percentile. Wages below this are outliers.
$49K - $58K
15% of jobs
The median wage is $67.3K / yr.
$67K - $76K
18% of jobs
$82.5K is the 75th percentile. Wages above this are outliers.
$76K - $85K
11% of jobs
How much do csat analyst jobs pay per year?
As of Sep 11, 2026, the average yearly pay for csat analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.
CSAT Analysts are professionals who specialize in measuring, analyzing, and reporting on customer satisfaction (CSAT) scores within a company. They collect feedback from customers through surveys and other channels, interpret the data to identify trends, and provide actionable insights to improve customer experience. Their work helps organizations understand how customers perceive their products or services and guides efforts to enhance satisfaction levels. CSAT Analysts often collaborate with other departments, such as customer service, marketing, and product development, to implement improvements.
To excel as a CSAT Analyst, you need strong analytical skills, a background in statistics or business, and experience with customer satisfaction measurement frameworks. Familiarity with data analysis tools such as Excel, SQL, and survey platforms like Qualtrics or SurveyMonkey is typically required. Excellent communication, critical thinking, and attention to detail help translate data insights into actionable recommendations for improving customer experience. These skills ensure the accurate evaluation of customer feedback and enable organizations to make informed decisions that drive customer satisfaction and loyalty.
CSAT Analysts often encounter challenges such as dealing with incomplete or biased survey responses, identifying actionable insights from large datasets, and ensuring that feedback accurately represents the customer base. They must also collaborate closely with customer service, product, and management teams to contextualize findings and recommend improvements. Effective communication and strong analytical skills are essential to overcome these challenges and drive customer-centric decisions.
What states have the most Csat Analyst jobs?
States with the most job openings for Csat Analyst jobs include:
What are popular job titles related to Csat Analyst jobs?
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