By adopting an AI/ML based analytics approach, the platform provides actionable multi-dimensional ... CS acts as a trusted advisor to help customers optimize their usage and reach desired outcomes ...
By adopting an AI/ML based analytics approach, the platform provides actionable multi-dimensional ... CS acts as a trusted advisor to help customers optimize their usage and reach desired outcomes ...
By adopting an AI/ML based analytics approach, the platform provides actionable multi-dimensional ... The Customer Success Manager (CS) is responsible for the successful use and adoption of the ...
By adopting an AI/ML based analytics approach, the platform provides actionable multi-dimensional ... The Customer Success Manager (CS) is responsible for the successful use and adoption of the ...
Customer Success Manager
Santa Clara, CA · On-site
By adopting an AI/ML based analytics approach, the platform provides actionable multi-dimensional ... CS acts as a trusted advisor to help customers optimize their usage and reach desired outcomes ...
Quick apply
Customer Success Manager
Santa Clara, CA · On-site
By adopting an AI/ML based analytics approach, the platform provides actionable multi-dimensional ... CS acts as a trusted advisor to help customers optimize their usage and reach desired outcomes ...
Deliver insights that go beyond the dashboard, translating customer, product, and financial data ... Delivery of business insights that drive action, not just awareness, across Finance, GTM, and CS
Deliver insights that go beyond the dashboard, translating customer, product, and financial data ... Delivery of business insights that drive action, not just awareness, across Finance, GTM, and CS
Portfolio Intelligence Analyst
Palo Alto, CA · On-site
... go-to expert on portfolio data. While this role provides visibility and access across the firm, it ... CS, or a quantitative field) or meaningful professional experience working with data at scale.
Quick apply
Portfolio Intelligence Analyst
Palo Alto, CA · On-site
... go-to expert on portfolio data. While this role provides visibility and access across the firm, it ... CS, or a quantitative field) or meaningful professional experience working with data at scale.
About the Opportunity Our Go-To-Market (GTM) Systems team is the architectural heartbeat of our ... CS & AM Partnership: Work directly with Customer Success and Account Management leaders to identify ...
About the Opportunity Our Go-To-Market (GTM) Systems team is the architectural heartbeat of our ... CS & AM Partnership: Work directly with Customer Success and Account Management leaders to identify ...
About the Opportunity Our Go-To-Market (GTM) Systems team is the architectural heartbeat of our ... CS & AM Partnership: Work directly with Customer Success and Account Management leaders to identify ...
About the Opportunity Our Go-To-Market (GTM) Systems team is the architectural heartbeat of our ... CS & AM Partnership: Work directly with Customer Success and Account Management leaders to identify ...
The Customer Success Data and Analytics (CSDA) team supports Care Operations, Customer Success ... Serve as the go-to resource on applied AI and NLP with CS data for your CSDA teammates and other ...
The Customer Success Data and Analytics (CSDA) team supports Care Operations, Customer Success ... Serve as the go-to resource on applied AI and NLP with CS data for your CSDA teammates and other ...
Sales Operations Analyst
$100K - $120K/yr
... our entire Go-To-Market (GTM) leadership team. The ideal candidate will be an expert in data ... Partner with Sales Management, Marketing Ops, CS Ops, and Product Ops to unify data sources and ...
Sales Operations Analyst
$100K - $120K/yr
... our entire Go-To-Market (GTM) leadership team. The ideal candidate will be an expert in data ... Partner with Sales Management, Marketing Ops, CS Ops, and Product Ops to unify data sources and ...
... CS and operations management. The senior access applications analyst will have comprehensive ... during training, go-live, stabilization and on-going support (7x24). High level, proactive ...
... CS and operations management. The senior access applications analyst will have comprehensive ... during training, go-live, stabilization and on-going support (7x24). High level, proactive ...
The Customer Success Data and Analytics (CSDA) team supports Care Operations, Customer Success ... Serve as the go-to resource on applied AI and NLP with CS data for your CSDA teammates and other ...
The Customer Success Data and Analytics (CSDA) team supports Care Operations, Customer Success ... Serve as the go-to resource on applied AI and NLP with CS data for your CSDA teammates and other ...
... CS and operations management. The senior access applications analyst will have comprehensive ... during training, go-live, stabilization and on-going support (7x24). High level, proactive ...
... CS and operations management. The senior access applications analyst will have comprehensive ... during training, go-live, stabilization and on-going support (7x24). High level, proactive ...
GTM Operations Analyst
Westchase, FL · On-site
We are looking for a GTM Operations Analyst to be the operational backbone of our go-to-market ... Experience with Vitally, Gainsight, or another CS platform * Exposure to SQL or basic data querying
Quick apply
GTM Operations Analyst
Westchase, FL · On-site
We are looking for a GTM Operations Analyst to be the operational backbone of our go-to-market ... Experience with Vitally, Gainsight, or another CS platform * Exposure to SQL or basic data querying
We are looking for a GTM Operations Analyst to be the operational backbone of our go-to-market ... Experience with Vitally, Gainsight, or another CS platform * Exposure to SQL or basic data querying
Quick apply
We are looking for a GTM Operations Analyst to be the operational backbone of our go-to-market ... Experience with Vitally, Gainsight, or another CS platform * Exposure to SQL or basic data querying
We are looking for a GTM Operations Analyst to be the operational backbone of our go-to-market ... Experience with Vitally, Gainsight, or another CS platform * Exposure to SQL or basic data querying
Quick apply
We are looking for a GTM Operations Analyst to be the operational backbone of our go-to-market ... Experience with Vitally, Gainsight, or another CS platform * Exposure to SQL or basic data querying
We are looking for a GTM Operations Analyst to be the operational backbone of our go-to-market ... Experience with Vitally, Gainsight, or another CS platform * Exposure to SQL or basic data querying
Quick apply
We are looking for a GTM Operations Analyst to be the operational backbone of our go-to-market ... Experience with Vitally, Gainsight, or another CS platform * Exposure to SQL or basic data querying
GTM Operations Analyst
Tampa, FL · On-site
We are looking for a GTM Operations Analyst to be the operational backbone of our go-to-market ... Experience with Vitally, Gainsight, or another CS platform * Exposure to SQL or basic data querying
Quick apply
GTM Operations Analyst
Tampa, FL · On-site
We are looking for a GTM Operations Analyst to be the operational backbone of our go-to-market ... Experience with Vitally, Gainsight, or another CS platform * Exposure to SQL or basic data querying
We are looking for a GTM Operations Analyst to be the operational backbone of our go-to-market ... Experience with Vitally, Gainsight, or another CS platform * Exposure to SQL or basic data querying
We are looking for a GTM Operations Analyst to be the operational backbone of our go-to-market ... Experience with Vitally, Gainsight, or another CS platform * Exposure to SQL or basic data querying
We are looking for a GTM Operations Analyst to be the operational backbone of our go-to-market ... Experience with Vitally, Gainsight, or another CS platform * Exposure to SQL or basic data querying
We are looking for a GTM Operations Analyst to be the operational backbone of our go-to-market ... Experience with Vitally, Gainsight, or another CS platform * Exposure to SQL or basic data querying
GTM Operations Analyst
Tampa, FL · On-site
We are looking for a GTM Operations Analyst to be the operational backbone of our go-to-market ... Experience with Vitally, Gainsight, or another CS platform * Exposure to SQL or basic data querying
Quick apply
GTM Operations Analyst
Tampa, FL · On-site
We are looking for a GTM Operations Analyst to be the operational backbone of our go-to-market ... Experience with Vitally, Gainsight, or another CS platform * Exposure to SQL or basic data querying
Cs Go Analyst information
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Job description
Selector is building an operational intelligence platform for digital infrastructure. By adopting an AI/ML based analytics approach, the platform provides actionable multi-dimensional insights to network, cloud and application operators. It enables operations teams to meet their KPIs through seamless collaboration, search-driven conversational user experience and automated data engineering pipelines.
We are a Series B funded startup and looking for strong customer success managers to join us and help drive customer satisfaction.
Job Overview
The Customer Success Manager (CS) is responsible for the successful use and adoption of the Selector platform within a customer's environment by providing in-depth product knowledge, technical support, and implementation guidance. CS acts as a trusted advisor to help customers optimize their usage and reach desired outcomes throughout the customer lifecycle, from post-sales deployment to adoption stages.
The CS will drive adoption by meeting weekly with customers to understand their current challenges around observability and then working closely with the Engineering team to outline the requirements necessary to meet the customer's desired outcome. Leveraging their networking and/or NPM APM tool background, the CS will help work closely with the customer's engineering and operations teams to help them comprehend how Selector will simplify their life.
Responsibilities and Duties
- Act as liaison between the customer and Selector to gather the customer's goals and requirements;
- The CS will work with adjacent teams to break down customer gathered objectives into tasks that will be tracked to completion. Knowledge of Jira, Confluence, and program management skills preferred;
- Educate the customer on best practices of Selector platform. This includes how other customers are leveraging the platform;
Subject matter expert on our product, knowing the specifics and functionalities, and understanding common use cases and best practices; - Assist in the creation of customer facing documentation that will be used for training and/or user guides;
- Provide weekly health checks to ensure the customer's environment is in a reliable and healthy state; Track customer adoption, sentiment, and adoption;
- Implementation management: Ensure assigned new customers are seamlessly launched/go live on the initially agreed upon date with high customer satisfaction;
- Maximizing customer value: Generate referrals, sales references, and public-speaking opportunities from existing customers in-line with quarterly goals.
Qualifications
- Bachelor's degree in Computer Science, Computer Engineering or related field is preferred or comparable work related experience.
- Strong program management and customer relationship management experience is preferred.
- Experienced with designing SQL queries to extract, validate, and analyze data;
- Working knowledge of networking protocols and cloud compute infrastructure;
- Experience working with Cisco, Juniper, or similar network equipment;
- Excellent problem-solving and troubleshooting skills;
- Strong communication and customer service skills.
Final offer amounts are determined by multiple factors, including prior experience and location, and may vary from the amount listed.
About Selector
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
Santa Clara, CA, US
Year founded
2019