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Crystal Flash Jobs in Michigan (NOW HIRING)

Crystal Flash

Customer Support

Grand Rapids, MI · On-site

Team members support Crystal Flash's mission, vision, and values by demonstrating integrity, safety, customer service, teamwork, open communication, financial responsibility, and environmental ...

Crystal Flash

Customer Support Specialist

Grand Rapids, MI · On-site

$17.25 - $23.25/hr

Team members support Crystal Flash's mission, vision, and values by demonstrating integrity, safety, customer service, teamwork, open communication, financial responsibility, and environmental ...

Crystal Flash

Credit Specialist

Grand Rapids, MI · On-site

The Credit Specialist at Crystal Flash (CF) is a valued team member who is responsible for the credit and collection activities on home heat (residential) customer accounts. This role will be ...

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Crystal Flash information

See Michigan salary details

$25

$48

$67

How much do crystal flash jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for crystal flash in Michigan is $48.54, according to ZipRecruiter salary data. Most workers in this role earn between $29.95 and $67.07 per hour, depending on experience, location, and employer.

What is Crystal Flash?

Crystal Flash is a company specializing in the distribution and delivery of fuels and energy solutions, including propane, diesel, gasoline, lubricants, and related services. They primarily serve residential, agricultural, commercial, and fleet customers throughout Michigan and parts of the Midwest. Their services include fuel delivery, tank installation, and energy consulting, aiming to provide reliable and safe energy solutions. As an employee, you may work in roles such as delivery driver, technician, customer service, or administrative support.

What is the difference between Crystal Flash vs Fuel Delivery Driver?

AspectCrystal FlashFuel Delivery Driver
CertificationsCommercial Driver's License (CDL), Hazmat EndorsementCommercial Driver's License (CDL), Hazmat Endorsement
Work EnvironmentFuel stations, convenience stores, bulk fuel facilitiesFuel trucks, customer sites, fuel depots
Industry UsageConvenience store chains, fuel suppliersFuel suppliers, transportation companies
Job FocusFuel sales, inventory management, customer serviceFuel delivery, route management, safety compliance

Both Crystal Flash employees and Fuel Delivery Drivers require CDL licenses and work within the fuel industry. Crystal Flash primarily focuses on fuel sales and customer service at retail locations, while Fuel Delivery Drivers concentrate on transporting fuel safely to various sites. Despite similarities, their daily tasks and work environments differ, reflecting their distinct roles within the fuel supply chain.

What challenges do fuel delivery drivers face at Crystal Flash, and how can they be managed?

Fuel delivery drivers at Crystal Flash often encounter challenges such as navigating varied weather conditions, adhering to strict safety protocols, and managing tight delivery schedules. Effective time management and strong attention to detail are essential to ensure prompt, safe deliveries and compliance with environmental regulations. Drivers also need to communicate efficiently with dispatchers and customers to handle route changes or urgent requests. Ongoing training and support from the team help drivers stay updated on best practices and maintain high safety standards.

What skills and qualifications are needed to thrive as a fuel delivery driver at Crystal Flash?

To thrive as a Fuel Delivery Driver at Crystal Flash, you typically need a valid Commercial Driver’s License (CDL) with HAZMAT and tanker endorsements, a clean driving record, and experience in fuel or bulk liquid transportation. Familiarity with electronic logging devices (ELDs), fuel delivery meters, and safety compliance systems is important. Strong attention to detail, customer service orientation, and reliability are standout soft skills for this role. These competencies ensure safe, accurate, and timely deliveries while maintaining compliance and building customer trust.
What are popular job titles related to Crystal Flash jobs in Michigan? For Crystal Flash jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Crystal Flash jobs in Michigan look for? The top searched job categories for Crystal Flash jobs in Michigan are:
What cities in Michigan are hiring for Crystal Flash jobs? Cities in Michigan with the most Crystal Flash job openings:
Crystal Flash jobs near you
Infographic showing various Crystal Flash job openings in Michigan as of July 2026, with employment types broken down into 85% Full Time, and 15% Nights. Highlights an 100% In-person job distribution, with an average salary of $100,959 per year, or $48.5 per hour.

Customer Support

Crystal Flash

Grand Rapids, MI • On-site

Full-time

Re-posted 11 days ago

Job description

Position Summary:
The Customer Support Specialist serves as a primary point of contact for Crystal Flash customers by providing exceptional customer service through phone, email, chat, and other communication channels. This position is responsible for handling customer inquiries, processing orders, resolving concerns, maintaining accurate customer records, and supporting operational functions while delivering a positive customer experience.
The Customer Support Specialist works closely with Operations, Dispatch, Credit, Billing, Sales, Service, and other internal departments to ensure customer needs are met efficiently and professionally. This position plays a critical role in customer retention, account maintenance, safety awareness, and supporting the overall customer experience.
Team members support Crystal Flash's mission, vision, and values by demonstrating integrity, safety, customer service, teamwork, open communication, financial responsibility, and environmental stewardship.
Essential Duties and Responsibilities
  • Manage inbound and outbound customer interactions via phone, chat, email, and other communication methods.
  • Handle customer complaints with urgency, empathy, professionalism, and a goal of achieving satisfactory resolutions.
  • Utilize multiple systems and tools to address service, billing, account, payment, and delivery inquiries while maintaining accurate customer records.
  • Assist customers with order placement, account modifications, delivery requests, payment arrangements, and service changes.
  • Address safety concerns, including gas leaks and emergency calls, calmly and professionally while following established safety procedures.
  • Process customer payments and maintain accurate account documentation.
  • Perform physical inventory, reconcile inventory, track Bills of Lading (BOLs), and perform data entry and auditing activities as assigned.
  • Maintain accurate customer account information and ensure all documentation is complete and up to date.
  • Research and resolve account discrepancies by working collaboratively with internal departments.
  • Educate customers regarding products, services, pricing programs, payment options, delivery schedules, and account management tools.
  • Assist customers with Customer Portal registration, mobile app access, paperless enrollment, and notification preferences.
  • Conduct outbound customer outreach, including thank-you calls, customer follow-up calls, retention activities, and customer satisfaction initiatives.
  • Support company projects involving customer data validation, account cleanup, and customer communication initiatives.
  • Follow established call handling procedures and customer service standards.
  • Achieve and maintain quality assurance standards including greeting, account verification, problem resolution, protocol compliance, call center etiquette, and call closure.
  • Meet and maintain customer support scorecard goals and performance expectations.
  • Support departmental goals and company initiatives designed to improve customer satisfaction, retention, and operational efficiency.
Key Responsibilities
  • Manage inbound and outbound customer interactions through phone, email, chat, and other communication channels.
  • Provide exceptional customer service while resolving inquiries, concerns, and account issues.
  • Process customer orders, account updates, service requests, and payment inquiries.
  • Maintain accurate customer records and documentation within company systems.
  • Coordinate customer needs with Operations, Dispatch, Credit, Billing, Sales, and Service departments.
  • Support customer retention efforts through proactive customer outreach and relationship building.
  • Educate customers on available services, payment options, customer portal access, mobile app functionality, and paperless solutions.
  • Maintain compliance with company policies, procedures, safety requirements, and regulatory standards.
  • Achieve established customer service, quality assurance, and productivity goals.
  • Promote Crystal Flash's mission, values, and commitment to customer satisfaction. Maintain compliance with company policies, pricing guidelines, safety requirements, and regulatory standards.
  • Promote Crystal Flash's mission, values, and commitment to exceptional customer service.
Qualifications
  • Strong customer service and problem-solving skills.
  • Excellent verbal and written communication abilities.
  • Comfortable using Microsoft Office applications including Outlook, Word, Excel, and Teams.
  • Experience working with CRM systems, customer databases, and business software applications.
  • Ability to work in multiple software systems simultaneously.
  • Strong organizational and time management skills.
  • Ability to maintain confidentiality and data integrity.
  • Strong attention to detail and accuracy.
  • Ability to remain calm and professional during difficult customer interactions.
  • Self-motivated and able to work with minimal supervision.
  • Ability to learn and adapt to changing business processes and technology.
  • Ability to work effectively in a team-oriented environment.

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