ZipRecruiter

Log In

1

Cruise Line Reservation Jobs (NOW HIRING)

Holland America Group

Specialist, SUS

Miami, FL · On-site

... Carnival Cruise Line's reservation systems. This role focuses on learning core systems, understanding contact center workflows, and accurately following established procedures while escalating ...

Carnival Corporation

Specialist, SUS

Miami, FL · Remote

... Carnival Cruise Line's reservation systems. This role focuses on learning core systems, understanding contact center workflows, and accurately following established procedures while escalating ...

Princess Cruises

Jr Asst Food Beverage Manager

New York, NY · On-site

$52K - $70K/yr

As the world's leading cruise line, we understand that our guests have high expectations of us, and ... Promote the use of the Dining Reservation System and MedallionClass apps to enhance guest ...

Princess Cruises

Jr Asst Food Beverage Manager

New York, NY · On-site

$52K - $70K/yr

As the world's leading cruise line, we understand that our guests have high expectations of us, and ... Promote the use of the Dining Reservation System and MedallionClass apps to enhance guest ...

Windstar Cruises

Supervisor of Operations

Miami, FL · On-site

Overview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht ... This position is responsible for managing the full booking lifecycle - from reservation creation ...

Windstar Cruises

Supervisor of Operations

Miami, FL · On-site

Overview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht ... This position is responsible for managing the full booking lifecycle -- from reservation creation ...

Windstar Cruises

Supervisor of Operations

Miami, FL

Overview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht ... This position is responsible for managing the full booking lifecycle -- from reservation creation ...

next page

Showing results 1-20

All JobsCruise Line Reservation Jobs

Cruise Line Reservation information

See salary details

$11

$17

$22

How much do cruise line reservation jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for cruise line reservation in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Cruise Line Reservation job?

A Cruise Line Reservation job involves assisting customers with booking cruises, selecting itineraries, and answering questions about pricing, cabins, and onboard services. Agents typically work via phone, email, or chat to provide personalized recommendations and ensure a smooth reservation process. They may also handle payment processing, changes, cancellations, and special requests. Strong communication and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive in the Cruise Line Reservation position, and why are they important?

To thrive as a Cruise Line Reservation agent, you need strong customer service abilities, attention to detail, and experience with booking or reservation systems, often supported by a high school diploma or equivalent. Familiarity with computerized reservation platforms such as Sabre or Amadeus and proficiency in Microsoft Office are typically required. Excellent verbal communication, problem-solving, and multitasking skills set top performers apart in this role. These qualifications are vital to efficiently assist customers, manage travel arrangements accurately, and provide a seamless booking experience that supports the cruise line's reputation.

What does a cruise reservation agent do?

A cruise reservation agent assists customers in booking cruise vacations by providing information on itineraries, cabin options, and pricing. They use reservation systems to manage bookings, handle customer inquiries, and ensure accurate documentation, often working in a call center or travel agency environment. Strong communication skills and knowledge of cruise lines are essential for this role.
More about Cruise Line Reservation jobs
What cities are hiring for Cruise Line Reservation jobs? Cities with the most Cruise Line Reservation job openings:
What are the most commonly searched types of Cruise Line Reservation jobs? The most popular types of Cruise Line Reservation jobs are:
What states have the most Cruise Line Reservation jobs? States with the most job openings for Cruise Line Reservation jobs include:
What job categories do people searching Cruise Line Reservation jobs look for? The top searched job categories for Cruise Line Reservation jobs are:
Cruise Line Reservation jobs near you
Infographic showing various Cruise Line Reservation job openings in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.
Specialist, SUS

Specialist, SUS

Holland America Group

Miami, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Holland America Line rating

6.5

Company rating: 6.5 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

7th of 9 rated cruise lines

Job description

Job Description
The Systems User Support (SUS) Specialist is responsible for executing predefined test cases, supporting routine system inquiries, and assisting with basic testing and validation activities within Carnival Cruise Line's reservation systems. This role focuses on learning core systems, understanding contact center workflows, and accurately following established procedures while escalating complex issues to more senior team members.
Essential Functions:
  • Execute predefined test cases for reservation system applications, including Carnival Navigator, Carnival.com, GoCCL, and supported distribution platforms, using designated testing tools.
  • Log defects and document test results accurately following established guidelines and escalation paths.
  • Respond to and resolve routine system inquiries from Sales & Guest Services and Travel Operations using documented procedures.
  • Support testing activities for minor system enhancements and defect fixes under guidance.
  • Maintain awareness of applicable policies and procedures governing system use and testing activities.

Knowledge, Skills & Abilities:
  • Scope: Operates within clearly defined processes and procedures, focusing on routine and repeatable testing and support activities. Scope is limited to specific applications or tasks, with close guidance and oversight from senior team members.
  • Problem solving: Resolves common, well-defined issues using documented steps. Escalates non-standard or complex system problems with appropriate information and documentation.
  • Impact: Supports day-to-day contact center operations by ensuring timely execution of testing tasks and accurate handling of routine system inquiries, contributing to stable system performance.
  • Leadership: Demonstrates professionalism, reliability, and willingness to learn. Contributes as a supportive team member by following standards, seeking feedback, and building functional knowledge.

Qualifications:
  • High School Diploma required, Associate's Degree preferred
  • 1 year of experience in Sales/Guest Services Contact Center, or Travel Operations
  • In-depth knowledge of reservations systems such as Carnival Navigator, Carnival.com, GoCCL, and Global
  • Distribution Systems such as Sabre Cruises, Amadeus, Revelex.
  • Proficiency in MS Word, MS Excel, and MS PowerPoint.
  • Proven leadership and analytical skills.
  • Excellent verbal and written communication skills. Aptitude to learn new technologies.
  • Ability to work with minimal supervision.
  • Displays professional demeanor in interactions with customers and peers etc.
  • Troubleshooting skills, attention to detail.
  • System savvy and expertise.
  • Ability to translate technical information to end users in an easy-to-understand fashion.
  • Demonstrate strong analytical skills to properly document, classify defect rank, and prioritize.

Travel: No or very little travel likely
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
Physical Demands Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
This position is classified as "remote." As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Carnival headquarters in Miami, FL for in-office collaboration. Sourcing of candidates is primarily done in Carnival's remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas. If the search is extended past those areas, candidates must be located in one of the following U.S. states: FL, GA, TX and NC
Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:
  • Health Benefits:
    • Cost-effective medical, dental and vision plans
    • Employee Assistance Program and other mental health resources
    • Additional programs include company paid term life insurance and disability coverage
  • Financial Benefits:
    • 401(k) plan that includes a company match
    • Employee Stock Purchase plan
  • Paid Time Off
    • Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion.
    • Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
    • Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
  • Other Benefits
    • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
    • Personal and professional learning and development resources including tuition reimbursement
    • On-site Fitness center at our Miami campus

#CCL
#LI-RemoteRemote
#LI-SH1
About Us
About Us
At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world's most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.
Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

What Holland America Line employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply