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Executive Cruise Line Reservation Jobs (NOW HIRING)

Norwegian Cruise Line

We're Hiring

Mesa, AZ

$10 - $12/hr

Norwegian Cruise Line's Mesa, AZ Reservation Center has Exciting Career Opportunities! ~Class Starts August 4, 2014~ * Guest Service Representative $11.00/hour (Home Based Optional after 3 Months)

Norwegian Cruise Line

We're Hiring

Mesa, AZ · On-site

$10 - $12/hr

Norwegian Cruise Line's Mesa, AZ Reservation Center has Exciting Career Opportunities! ~Class Starts August 4, 2014~ * Guest Service Representative $11.00/hour (Home Based Optional after 3 Months)

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Executive Cruise Line Reservation information

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$54K

$142.7K

$249.5K

How much do executive cruise line reservation jobs pay per year?

As of Jul 26, 2026, the average yearly pay for executive cruise line reservation in the United States is $142,683.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,500.00 and $160,000.00 per year, depending on experience, location, and employer.

What is the difference between Executive Cruise Line Reservation vs Cruise Sales Agent?

AspectExecutive Cruise Line ReservationCruise Sales Agent
CredentialsCustomer service experience, booking system knowledgeCustomer service experience, sales skills, booking system knowledge
Work EnvironmentOffice-based, booking departments, call centersOffice or on-site at cruise terminals, sales counters, or travel agencies
Industry UsageUsed by cruise lines for reservation managementUsed by travel agencies and cruise lines for selling cruises

Executive Cruise Line Reservation roles focus on managing bookings and customer inquiries within cruise companies, while Cruise Sales Agents actively sell cruise packages to customers, often working directly with clients. Both roles require customer service skills and familiarity with booking systems, but their primary functions differ: reservations handle existing bookings, whereas sales agents focus on generating new bookings through direct sales.

More about Executive Cruise Line Reservation jobs
What cities are hiring for Executive Cruise Line Reservation jobs? Cities with the most Executive Cruise Line Reservation job openings:
What are the most commonly searched types of Cruise Line Reservation jobs? The most popular types of Cruise Line Reservation jobs are:
What states have the most Executive Cruise Line Reservation jobs? States with the most job openings for Executive Cruise Line Reservation jobs include:
What job categories do people searching Executive Cruise Line Reservation jobs look for? The top searched job categories for Executive Cruise Line Reservation jobs are:
Executive Cruise Line Reservation jobs near you
Infographic showing various Executive Cruise Line Reservation job openings in the United States as of July 2026, with employment types broken down into 4% As Needed, 88% Full Time, 5% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $142,683 per year, or $68.6 per hour.
We're Hiring

We're Hiring

Norwegian Cruise Line

Mesa, AZ

$10 - $12/hr

Full-time

Posted 17 days ago

Norwegian Cruise Line rating

8.3

Company rating: 8.3 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

3rd of 9 rated cruise lines

Job description

Company Description

Norwegian Cruise Line is the innovator in cruise travel with a 47-year history of breaking the boundaries of traditional cruising, most notably with the introduction of Freestyle Cruising which revolutionized the industry by giving guests more freedom and flexibility. Today, Norwegian invites guests to "Cruise Like a Norwegian" on one of 13 purpose-built Freestyle Cruising ships, providing guests the opportunity to enjoy a relaxed, resort style cruise vacation on some of the newest and most contemporary ships at sea. Recently, the line was named "Europe's Leading Cruise Line" for the sixth consecutive year, as well as "Caribbean's Leading Cruise Line" and "World's Leading Large Ship Cruise Line" by the World Travel Awards.

Norwegian Cruise Line is the official cruise line of the Miami Dolphins/Sun Life Stadium, The New York Knicks, Blue Man Group and Legends in Concert; and the official cruise line partner of The GRAMMY Awards and is an official partner of the Rockettes and Radio City Music Hall.

Job Description

Norwegian Cruise Line's Mesa, AZ Reservation Center has Exciting Career Opportunities!

     ~Class Starts August 4, 2014~

  • Guest Service Representative         $11.00/hour (Home Based Optional after 3 Months)
  • Personal Vacation Planner

     $9.00/hour + Incentive

  • Vacation Planner

     $10.00-12.00/hour (Home Based      after 3 Months)

Qualifications

EXPERIENCE:


Minimum 1-year of sales experience in a call center environment assisting existing and/or potential customers. 2 years selling experience in call center highly preferred. 2-years sales and customer service experience preferred.


KNOWLEDGE & SKILLS:


Basic-level working knowledge of Microsoft Office Suite including Word and Excel, in order to create, maintain and update information. Knowledge of or ability to learn company product to include full suite of amenities and sales promotions. Knowledge of or ability to learn to enter and maintain data and booking information in company reservation system, Freestyle Connect. Good written and verbal communication skills in order to clearly communicate with guests and articulate cruise products and promotions; and work with team members from various departments. Good verbal command of English sufficient to articulate products and amenities to prospective guests nationwide, make reservations and assist with questions and follow-up whenever necessary. Problem solving, research and resolution skills to perform general functions of job such as assisting guests, team members and reservation system. Negotiation skills and ability to think through solutions is required in order to balance the interests of the guests and guest satisfaction while ensuring revenue and adherence to NCL program guidelines. Ability to maximize sales and increase revenue. Customer service skills to create a friendly, enthusiastic and efficient guest experience. Interpersonal skills to work effectively and efficiently in a team-based environment. Ability to handle high-volume sales call center environment and shift priorities per business demands. Ability to remain in a seated/stationary position for long periods of time (up to 3 hours), within reasonable accommodation. Ability to constantly operate a phone device to communicate with customers, within reasonable accommodation

Additional Information

Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally. 
Must maintain strong working knowledge of Norwegian Cruise Line's products, including the current fleet and ship itineraries. 
Must be able to multi-task and work in a high energy sales environment that is goal/quota driven. 
Adherence to strictly enforced dress code required.

Ability to work a flexible schedule.

What Norwegian Cruise Line employees say

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