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Cruise Line Reservation Jobs (NOW HIRING)

Norwegian Cruise Line's Mesa, AZ Reservation Center has Exciting Career Opportunities! ~Class Starts August 4, 2014~ * Guest Service Representative $11.00/hour (Home Based Optional after 3 Months)

We're Hiring

Mesa, AZ · On-site

$10 - $12/hr

Norwegian Cruise Line's Mesa, AZ Reservation Center has Exciting Career Opportunities! ~Class Starts August 4, 2014~ * Guest Service Representative $11.00/hour (Home Based Optional after 3 Months)

NY · On-site

$45 - $75/hr

GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success ... Research and resolve general and specific reservation inquiries. This includes general questions ...

$45 - $75/hr

GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success ... Research and resolve general and specific reservation inquiries. This includes general questions ...

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Cruise Line Reservation information

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How much do cruise line reservation jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for cruise line reservation in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a cruise line reservation?

A Cruise Line Reservation job involves assisting customers with booking cruises, selecting itineraries, and answering questions about pricing, cabins, and onboard services. Agents typically work via phone, email, or chat to provide personalized recommendations and ensure a smooth reservation process. They may also handle payment processing, changes, cancellations, and special requests. Strong communication and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive in the cruise line reservation position, and why are they important?

To thrive as a Cruise Line Reservation agent, you need strong customer service abilities, attention to detail, and experience with booking or reservation systems, often supported by a high school diploma or equivalent. Familiarity with computerized reservation platforms such as Sabre or Amadeus and proficiency in Microsoft Office are typically required. Excellent verbal communication, problem-solving, and multitasking skills set top performers apart in this role. These qualifications are vital to efficiently assist customers, manage travel arrangements accurately, and provide a seamless booking experience that supports the cruise line's reputation.

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What cities are hiring for Cruise Line Reservation jobs?

Cities with the most Cruise Line Reservation job openings:

What are the most commonly searched types of Cruise Line Reservation jobs?

The most popular types of Cruise Line Reservation jobs are:

What states have the most Cruise Line Reservation jobs?

States with the most job openings for Cruise Line Reservation jobs include:

Infographic showing various Cruise Line Reservation job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Mgr, Product - Reservation Applications

Norwegian Cruise Line

Miami, FL • On-site

$120 - $150/hr

Other

Posted 19 days ago


Norwegian Cruise Line rating

8.3

Company rating: 8.3 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

2nd of 9 rated cruise lines


Job description

Mgr, Product - Reservation ApplicationsSkip to main contentWe use cookies for website performance, analytics and advertising purposes to help us provide you with the most relevant experience. This includes third parties that track your interests to tailor your experience. Do you accept all cookies or would you like to reject all non-essential cookies?#Mgr, Product - Reservation Applications page is loaded## Mgr, Product - Reservation ApplicationsApplylocations: Miami, Floridatime type: Full timeposted on: Posted Todayjob requisition id: JR01638**GROW YOUR CAREER WITH US** At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! **APPLY ONLINE** If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.**JOB SUMMARY**The Manager, Product is responsible for the end-to-end delivery of assigned enterprise products, bridging the gap between tactical execution and product strategy. This role acts as a Product Owner for cross-functional squads, managing the product backlog and user stories, while also serving as a Scrum Master to facilitate agile ceremonies and improve team velocity. The Manager ensures that product roadmaps deliver measurable business outcomes while maintaining operational excellence and governance across the "what," "why," "how," and "when" of delivery. Through strong leadership and cross-functional collaboration, this role drives innovation and continuous improvement aligned with NCLH’s value anchors of Innovation, Collaboration, Transparency, and Passion.**POSITION RESPONSIBILITIES*** Translate product roadmaps into detailed user stories and acceptance criteria.* Prioritize the backlog by balancing technical debt with new features and business value.* Contribute to the development of 1–3 year product roadmaps aligned with enterprise objectives and NCLH value anchors.* Partner with business leaders to translate operational needs into actionable product initiatives and track KPIs for user satisfaction.* Lead and develop Product Analysts or Junior PMs while coaching squads on agile delivery to improve quality and predictability within the pods.* Proactively identify and mitigate "blockers" and technical risks that impact sprint goals or operational continuity.* Oversee the product lifecycle, ensuring data governance and security controls meet established standards.* Coordinate with engineering leadership on pod-level capacity planning and resource allocation.**QUALIFICATIONS****DEGREE TYPE:**Bachelor's Degree**FIELD(S) OF STUDY:**Computer Science, Information Systems, Business Administration, Engineering or Related Field**EXPERIENCE*** 3-5 years of progressive experience in product management, enterprise systems ownership, or related discipline.* 2+ years of people management experience, including management of Product Owners preferred.* Experience developing and executing short- to mid-term (1–3 year) product strategies.* Experience managing vendor relationships and influencing cross-functional executive stakeholders.* Experience leading enterprise-scale product transformations.**COMPETENCIES & SKILLS*** Strong portfolio and roadmap management expertise to build high-performing product organizations.* Strategic thinking with ability to translate enterprise vision into actionable product initiatives.* Strong executive communication and stakeholder influence skills.* Deep understanding of governance, compliance, and enterprise risk management frameworks.* Ability to manage competing priorities across multiple product domains.**CERTIFICATIONS & LICENSES*** Preferred: Certified Product Owner and/or Certified Scrum Master.* Relevant Agile or Product Management certifications preferred but not required.**ABOUT NCLH** Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year. **LEARN MORE ABOUT OUR COMPANY:** At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas CruisesNew Releases **EQUAL OPPORTUNITY EMPLOYER** It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. #J-18808-Ljbffr

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