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Cruise Line Reservation Manager Jobs (NOW HIRING)

Norwegian Cruise Line

Sr Analyst Sales

Miami, FL · On-site

$80 - $100/hr

Knowledge of travel/cruise industry and reservation/revenue management systems, Essbase and Hyperion preferred ABOUT NCLH Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise ...

New

Norwegian Cruise Line

Intelligence Mgr

Miami, FL · On-site

$80 - $100/hr

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to ... Manage large quantities of quantitative and qualitative data to gain insight on overall trending ...

Norwegian Cruise Line

Manager Data Engineering

Miami, FL · On-site

$100 - $125/hr

Manager Data Engineering page is loaded## Manager Data Engineeringlocations: Miami, Floridatime ... At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to ...

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Cruise Line Reservation Manager information

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$29K

$59.8K

$109K

How much do cruise line reservation manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for cruise line reservation manager in the United States is $59,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a cruise line reservation manager do?

A Cruise Line Reservation Manager oversees the reservations department for a cruise line, ensuring that bookings are handled efficiently and customer service standards are met. They manage a team of reservation agents, coordinate with sales and marketing teams, handle escalated customer issues, and work to maximize occupancy rates. Additionally, they monitor booking trends, implement reservation policies, and use booking software to optimize operations. Their goal is to ensure smooth and profitable booking processes for both customers and the cruise line.

What are the key skills and qualifications needed to thrive as a cruise line reservation manager?

To thrive as a Cruise Line Reservation Manager, you need strong organizational abilities, in-depth knowledge of reservation processes, and experience in hospitality or travel management, often supported by a relevant degree. Familiarity with reservation management systems (such as Sabre or Amadeus), CRM software, and sometimes industry certifications like IATA is important. Exceptional customer service, leadership, and problem-solving skills help you manage teams and resolve guest issues efficiently. These skills ensure smooth booking operations, satisfied customers, and effective team performance in a competitive travel industry.

What are some common challenges faced by cruise line reservation managers, and how can they be addressed?

Cruise Line Reservation Managers often face challenges such as managing high volumes of booking requests during peak seasons, handling last-minute changes or cancellations, and ensuring seamless coordination between sales, customer service, and operations teams. Effective use of reservation software, strong organizational skills, and proactive communication with both internal teams and guests can help address these challenges. Additionally, staying updated on itinerary changes and maintaining flexibility is crucial for providing excellent customer service and optimizing occupancy rates.

What is the difference between Cruise Line Reservation Manager vs Cruise Line Travel Agent?

AspectCruise Line Reservation ManagerCruise Line Travel Agent
CredentialsCustomer service experience, reservation systems knowledgeTravel certifications, industry knowledge
Work EnvironmentOffice-based, cruise line or agencyTravel agencies, client-facing
Employer & IndustryCruise lines, travel companiesTravel agencies, cruise booking services
Search & Comparison IntentReservations, booking managementTravel planning, cruise booking

The Cruise Line Reservation Manager primarily handles booking management and customer service within cruise companies, focusing on reservation systems and client inquiries. In contrast, a Cruise Line Travel Agent assists clients in planning and booking cruises, often working in travel agencies. While both roles require customer service skills and industry knowledge, the Reservation Manager is more internally focused on reservations, whereas the Travel Agent interacts directly with clients for personalized travel planning.

What are the most commonly searched types of Cruise Line Reservation jobs?

The most popular types of Cruise Line Reservation jobs are:

What are popular job titles related to Cruise Line Reservation Manager jobs?

For Cruise Line Reservation Manager jobs, the most frequently searched job titles are:

Open House - Inbound Sales Candidates

Mesa, AZ • On-site

Norwegian Cruise Line
See more jobs at Norwegian Cruise Lineexternal

Full-time

Re-posted 28 days ago

Key responsibilities

  • Assist prospective guests by selling Norwegian cruise products and making cruise reservations.

  • Deliver a superior customer service experience and collect caller information to generate leads for future sales.

  • Build dream cruise vacations through inbound sales activities and maintain knowledge of Norwegian Cruise Line's products and itineraries.

Norwegian Cruise Line rating

7.6

Company rating: 7.6 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

3rd of 9 rated cruise lines

Job description

Company Description
Norwegian Cruise Line is the innovator in cruise travel with a 47-year history of breaking the boundaries of traditional cruising, most notably with the introduction of Freestyle Cruising which revolutionized the industry by giving guests more freedom and flexibility. Today, Norwegian invites guests to "Cruise Like a Norwegian" on one of 13 purpose-built Freestyle Cruising ships, providing guests the opportunity to enjoy a relaxed, resort style cruise vacation on some of the newest and most contemporary ships at sea. Recently, the line was named "Europe's Leading Cruise Line" for the sixth consecutive year, as well as "Caribbean's Leading Cruise Line" and "World's Leading Large Ship Cruise Line" by the World Travel Awards.
Norwegian Cruise Line is the official cruise line of the Miami Dolphins/Sun Life Stadium, The New York Knicks, Blue Man Group and Legends in Concert; and the official cruise line partner of The GRAMMY Awards and is an official partner of the Rockettes and Radio City Music Hall.
Job Description
CALLING ALL SALES CANDIDATES!
Open House - Meet & Greet! Meet with Supervisors and be hired on the spot! FRIDAY July 18th 9am-3pm!
We have the following positions open -- Classes Start August 4th, 2014
Personal Vacation Planner - Inbound Sales
Service and sell Norwegian cruise products to prospective guests who initiate contact directly with Norwegian Cruise Line. Make cruise reservations and sell cruise products to increase revenue. Deliver an overall superior customer service experience for prospective guests and collect caller information to create leads for future sales.
Location: Norwegian Cruise Line
7427 E. Hampton Ave. Suite 121 Mesa, AZ 85142
When: Friday July 18th, 2014 9:00 AM and 3:00 PM
We are seeking Inbound Sales Agent to build dream cruise vacations!
The following experience is required:
Minimum 1-year of sales experience in a call center environment assisting existing and/or potential customers. 2 years selling experience in call center highly preferred. 2-years sales and customer service experience preferred.
The following have been successful:
Retail Managers / Call Center Sales / Account Managers / Inbound Sales / Travel Industry Experience / Hospitality Experience
To Attend:
Apply directly to the requisition and complete all steps of the application process that includes the screening questions. The online application must be completed in advance.
http://www.ncl.com/about/careers/corporate-employment# - Personal Vacation Planner
Professional dress and a copy of your resume will be required for attendance
Qualifications
Additional Information
Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally.
Must maintain strong working knowledge of Norwegian Cruise Line's products, including the current fleet and ship itineraries.
Must be able to multi-task and work in a high energy sales environment that is goal/quota driven.
Adherence to strictly enforced dress code required.
Ability to work a flexible schedule.

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