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Cruise Line Customer Service Jobs in Raleigh, NC

Mycrc

Drug Screening Tech (OB Specialist)

Raleigh, NC · On-site

$250/hr

Deliver outstanding front-line customer service to applicants and clients * Administer and manage drug screening processes in accordance with industry regulations * Maintain strict confidentiality of ...

New

Unifi

Airport Customer Service Agent - RDU

Morrisville, NC · On-site

$14.50 - $19.50/hr

Airport Customer Service Agent - RDU Unifi Aviation, LLC is seeking individuals to join our growing ... Immediately report safety and security incidents as well as potential hazards in line with the ...

Unifi

Airport Customer Service Agent - RDU

Morrisville, NC · On-site

$14.50 - $19.50/hr

General information Job Title Airport Customer Service Agent - RDU Date Monday, August 31, 2026 ... Immediately report safety and security incidents as well as potential hazards in line with the ...

QXO

Inside Sales Representative

Raleigh, NC · On-site

Previous front-line customer service and sales experience * Industry experience with construction or building materials a plus * Spanish bilingual proficiency a plus * Ability to effectively ...

QXO

Inside Sales Representative

Raleigh, NC · On-site

Previous front-line customer service and sales experience * Industry experience with construction or building materials a plus * Spanish bilingual proficiency a plus * Ability to effectively ...

QXO

Inside Sales Representative

Raleigh, NC · On-site

Previous front-line customer service and sales experience * Industry experience with construction or building materials a plus * Spanish bilingual proficiency a plus * Ability to effectively ...

QXO

Inside Sales Representative

Raleigh, NC · On-site

Previous front-line customer service and sales experience * Industry experience with construction or building materials a plus * Spanish bilingual proficiency a plus * Ability to effectively ...

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All JobsCruise Line Customer Service JobsCruise Line Customer Service Jobs in Raleigh, NC

Cruise Line Customer Service information

See Raleigh, NC salary details

$9

$18

$26

How much do cruise line customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for cruise line customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a cruise line customer service?

A Cruise Line Customer Service job involves assisting passengers with inquiries, reservations, and onboard concerns to ensure a seamless travel experience. Representatives handle booking changes, provide information about amenities, and resolve issues before, during, and after cruises. They may work in call centers, at cruise terminals, or onboard ships. Strong communication and problem-solving skills are essential for delivering excellent customer support.

What are the typical daily responsibilities of a cruise line customer service?

Cruise Line Customer Service representatives are responsible for assisting guests with inquiries, booking excursions or services, resolving complaints, and ensuring passengers have a positive onboard experience. They work closely with other departments such as housekeeping, dining, and entertainment to address guest needs promptly and efficiently. In addition to face-to-face interactions, they often handle phone calls, emails, and digital messages from guests. The role involves multitasking in a lively environment, requiring flexibility and a proactive approach to service. This position offers valuable exposure to hospitality operations and can lead to advancement opportunities in guest relations and management.

What are the key skills and qualifications needed to thrive in cruise line customer service, and why are they important?

Success as a Cruise Line Customer Service professional requires excellent communication skills, problem-solving ability, and prior experience in hospitality or customer service. Familiarity with reservation systems, CRM software, and multilingual abilities are often beneficial, with some companies preferring candidates who hold certifications in hospitality or travel services. Strong interpersonal skills, patience, and cultural sensitivity make candidates stand out in delivering memorable guest experiences. These qualifications are crucial for ensuring guest satisfaction in a dynamic, fast-paced, and multicultural environment.

What are popular job titles related to Cruise Line Customer Service jobs in Raleigh, NC?

For Cruise Line Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Cruise Line Customer Service jobs in Raleigh, NC look for?

The top searched job categories for Cruise Line Customer Service jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Cruise Line Customer Service jobs?

Cities near Raleigh, NC with the most Cruise Line Customer Service job openings:

Cruise Line Customer Service jobs near you
Infographic showing various Cruise Line Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Onboarding Specialist

CRC (CriminalRecordCheck.com)

Raleigh, NC

$17 - $20/hr

Full-time

Posted 13 days ago

Job description

Join Our Team as an Onboarding Specialist
Location: Onsite – Raleigh, North Carolina | Full-Time | Monday–Friday, 8:30 AM – 5:30 PM
Pay Range: $17 - $20
Are you a detail-oriented professional with a passion for delivering excellent customer service in a dynamic and impactful environment? We are looking for an Onboarding Specialist to join our Onsite Services team!
In this essential role, you'll be the welcoming face for candidates and clients, administering DOT and Non-DOT drug screenings, LiveScan Fingerprint collections, managing confidential information, and supporting operational success. This position requires high integrity, professionalism, and the ability to thrive both independently and as part of a collaborative team.
What You’ll Do:
  • Deliver outstanding front-line customer service to applicants and clients
  • Administer and manage drug screening processes in accordance with industry regulations
  • Maintain strict confidentiality of sensitive data and ensure compliance with safety and privacy standards
  • Manage call communications using Aircall, scheduling, and tracking applicants through internal systems
  • Travel occasionally within North Carolina (mileage reimbursed)
What We’re Looking For:
  • High School Diploma or GED required
  • Experience in background investigations or fingerprinting preferred
  • Ability to obtain certification for DOT/Non-DOT Drug Collections
  • North Carolina residency and reliable transportation required
  • Detail-oriented, dependable, and highly organized
  • Strong communication and critical thinking skills
  • Proficient in Microsoft Office and web-based systems
Why Join Us?
  • Be a critical part of a purpose-driven team that values accuracy, integrity, and service
  • Develop professionally through meaningful work and training
  • Work in a supportive environment with a clear mission and operational excellence
  • Competitive compensation and travel reimbursement
Take the next step in your career with a company that values your professionalism and passion for making a difference.
Apply now and become part of our trusted OB team!

Apply