Crowd Manager Jobs (NOW HIRING)

Supervision Exercised: Part-time Security staff, Guest Services, Event & Parking Supervisors/Staff

Position Summary: The Director of Event Services provides strategic leadership and operational oversight for all event-related functions, including Event Services, Guest Services, Security, and Parking. This role is responsible for delivering exceptional guest and client experiences, establishing service standards, optimizing operational performance, and ensuring safe, efficient execution of all events. The Director partners cross-functionally to drive continuous improvement, revenue growth, first-rate customer service, and premium experience innovation.

• Lead planning, execution, and evaluation of all events, ensuring alignment with organizational goals, client expectations, and venue standards.
• Establish and implement service strategies, policies, and performance standards that elevate the guest experience and operational excellence.
• Serve as primary liaison with promoters, clients, and internal stakeholders to ensure seamless coordination and execution.
Event Planning and Execution
• Oversee event lifecycle from preevent planning through execution and postevent evaluation.
• Direct staffing strategies across security, guest services, parking, and safety personnel to ensure appropriate coverage and compliance.
• Lead event operations meetings and ensure clear, timely communication across all departments.

Guest Experience and Service Excellence

• Define and implement customer service standards and premium experience initiatives.
• Monitor key performance indicators (KPIs) and drive continuous improvement in guest and client satisfaction.
• Team Leadership and Development
• Provide leadership and direction to department managers and supervisors; oversee hiring, training, performance management, and employee development.
• Build a highperforming, serviceoriented culture focused on accountability, engagement, and continuous improvement.
• Develop and conduct staff training sessions; monitor staff performance during events and provide inthemoment instruction and feedback.
Financial and Business Management
• Develop and manage departmental and event budgets; forecast revenues and control expenses.
• Identify opportunities to improve profitability, efficiency, and resource utilization.
Safety, Security and Compliance
• Oversee venue 24/7 security operations and event security planning and execution, ensuring appropriate staffing, resource allocation, and service delivery.
• Conduct regular risk assessments and implement mitigation strategies to enhance facility and event safety, including the development of safety programs, policies, and procedures.
• Ensure compliance with all safety regulations, policies, state and federal regulations, and industry standards.
• Oversee crowd management strategies and venue emergency preparedness planning.
• Serve as Manager on Duty during events, leading incident response and decisionmaking in highpressure situations or emergencies.
Stakeholder and Community Relations
• Develop and maintain strong relationships with internal partners and external agencies, including local government, law enforcement, fire, and EMS.
• Collaborate with partners to enhance operational effectiveness and community engagement.
Continuous Improvement
• Analyze event outcomes and operational performance; deliver postevent reporting and actionable insights.
• Recommend and implement process improvements, technology solutions, and best practices.

Perform other duties as assigned by senior leadership.

Qualifications:
• Bachelor’s degree in Sports/Event Management, Hospitality Management, Business, or related field (or equivalent experience).
• Minimum of five (5) years of progressive leadership experience in largescale event or venue management.
• Demonstrated ability to lead teams, manage complex operations, and execute highprofile events.
Preferred Qualifications:
• Experience in arenas or venues with ~12,000+ capacity.
• Law Enforcement background/experience a plus.
• Proficiency with AutoCAD and event management systems (e.g., Momentus Elite).
• Experience with incident management platforms (e.g., SwitchBase).
• Certifications in crowd management, venue safety, or industry programs (e.g., Trained Crowd Manager, IAVM Venue Management School, IAVM Academy of Venue Safety and Security, Certified Venue Professional (CVP)).
Knowledge, Skills, and Abilities:
• Strong strategic thinking and operational leadership capabilities.
• Proven ability to lead in fastpaced, highpressure environments.
• Excellent communication and interpersonal skills with the ability to influence across all levels.
• Expertise in guest experience, event operations, and security coordination.
• Financial acumen, including budgeting and cost control.
• Highly organized with the ability to manage multiple priorities simultaneously.
• Knowledge of applicable safety codes and regulations (e.g., NFPA Life Safety Code 101).
Working Conditions:
• Flexible schedule including evenings, weekends, holidays, and extended hours as required to support events and venue operations.
• Regular physical activity including standing, walking, climbing stairs and navigating the facility before, during, and after events.
• Exposure to loud environments and varying indoor/outdoor conditions.
• Ability to lift up to 30 pounds, with reasonable accommodations as applicable.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.