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Crm Instructor Jobs (NOW HIRING)

Practice Builders

CRM

The CRM executes the established scope of plan, delivering solutions to the client within the determined project SLA. Responsible for coordinating timeline and all resources internally to achieve ...

Ten Group

CRM Manager

New York, NY

As CRM Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic ...

Ten Group

CRM Manager

Las Vegas, NV · On-site

As CRM Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic ...

Vantage Recruiting

CRM Manager

Mobile, AL

Job Title: CRM Manager Job Type: Full-time, Direct Hire Location: Open to office locations in Southeast: New Orleans, LA, Baton Rouge, LA, Mobile, AL, Birmingham, AL, Houston, TX, Dallas, TX Reports ...

Vantage Recruiting

CRM Manager

Houston, TX

Job Title: CRM Manager Job Type: Full-time, Direct Hire Location: Open to office locations in Southeast: New Orleans, LA, Baton Rouge, LA, Mobile, AL, Birmingham, AL, Houston, TX, Dallas, TX Reports ...

Eastport Holdings

CRM Manager

Pittsburgh, PA · On-site

9Rooftops is seeking a CRM Manager to lead CRM strategy and execution across our client portfolio. In this role, you'll align data-driven marketing with client business goals to drive customer ...

Ten Group

CRM Manager

New York, NY · On-site

As CRM Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic ...

Ten Group

CRM Manager

New York, NY · On-site

As CRM Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic ...

Diptyque

CRM Manager

New York, NY · On-site

Role Description We are recruiting a CRM Manager to lead email and SMS marketing across the Americas region. Sitting within the Marketing function and directly tied to revenue performance, this ...

Analysis Group, Inc.

CRM Manager

Boston, MA

The CRM Manager serves as the primary business owner of the firm's CRM, ERM, and relationship intelligence ecosystem. This role is responsible for translating marketing technology strategy into CRM ...

Analysis Group, Inc.

CRM Manager

Boston, MA

The CRM Manager serves as the primary business owner of the firm's CRM, ERM, and relationship intelligence ecosystem. This role is responsible for translating marketing technology strategy into CRM ...

Analysis Group, Inc.

CRM Manager

Boston, MA · On-site

The CRM Manager serves as the primary business owner of the firm's CRM, ERM, and relationship intelligence ecosystem. This role is responsible for translating marketing technology strategy into CRM ...

Ziff Davis Shopping

CRM Manager

The CRM Manager will play a pivotal role in driving customer engagement, retention, and importantly revenue across multiple channels, including Email, Mobile Push, In-App Messaging, Web Push, and ...

Edgeless Beauty Group

CRM Manager

Milwaukee, WI · On-site

$66K/yr

Description The CRM Manager is responsible for maximizing revenue growth through the strategic management, optimization, and administration of the company's AI-powered customer engagement and ...

Avis Budget Group

CRM Manager

Parsippany, NJ

$115K - $130K/yr

The CRM Manager will be responsible for managing and optimizing customer lifecycle communications across Avis, Budget, and Zipcar. This role will lead the execution of CRM programs across email, SMS ...

Avis Budget Group

CRM Manager

Parsippany, NJ · On-site

$115K - $130K/yr

The CRM Manager will be responsible for managing and optimizing customer lifecycle communications across Avis, Budget, and Zipcar. This role will lead the execution of CRM programs across email, SMS ...

Ziff Davis

CRM Manager

The CRM Manager will play a pivotal role in driving customer engagement, retention, and importantly revenue across multiple channels, including Email, Mobile Push, In-App Messaging, Web Push, and ...

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Crm Instructor information

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$12

$42

$78

How much do crm instructor jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for crm instructor in the United States is $42.33, according to ZipRecruiter salary data. Most workers in this role earn between $27.88 and $50.72 per hour, depending on experience, location, and employer.

What are CRM Instructors?

CRM Instructors are professionals who teach individuals or teams how to effectively use Customer Relationship Management (CRM) software and systems. They design and deliver training sessions, create instructional materials, and provide support to ensure users can manage customer data, sales, and communication efficiently. CRM Instructors may work with businesses of all sizes to help employees maximize the benefits of their CRM tools, improve productivity, and enhance customer engagement.

What are some common challenges CRM Instructors face when training diverse groups of learners?

CRM Instructors often encounter learners with varying levels of technical proficiency and familiarity with Customer Relationship Management systems. Balancing the needs of beginners with those of more advanced users can be challenging, requiring instructors to adapt their teaching methods and materials. Additionally, ensuring engagement and providing hands-on opportunities for all participants in both in-person and virtual environments is key. Successful instructors use practical examples, interactive exercises, and ongoing support to address these challenges and foster a positive learning experience.

What is the difference between Crm Instructor vs Crm Trainer?

AspectCrm InstructorCrm Trainer
CredentialsTypically requires CRM certification and teaching experienceOften requires CRM certification and training experience
Work EnvironmentEducational settings, corporate training sessionsWorkshops, seminars, online training platforms
Employer & Industry UsageEducational institutions, corporate training departmentsTraining companies, CRM software providers
Search & Comparison IntentUnderstanding roles in CRM educationFinding CRM training opportunities or trainers

While both roles involve teaching CRM concepts, a Crm Instructor typically focuses on formal education settings, whereas a Crm Trainer may work more flexibly across workshops and online platforms. Both require CRM knowledge and teaching skills, but their work environments and delivery methods differ.

What are the key skills and qualifications needed to thrive as a CRM Instructor, and why are they important?

To thrive as a CRM Instructor, you need a strong background in customer relationship management concepts, adult education techniques, and typically a degree in business, IT, or a related field. Familiarity with major CRM platforms like Salesforce, HubSpot, or Microsoft Dynamics, along with relevant certifications, is highly valuable. Excellent communication, patience, and the ability to adapt training methods to diverse learners are standout soft skills in this role. These skills ensure effective knowledge transfer, learner engagement, and improved CRM adoption within organizations.
What states have the most Crm Instructor jobs? States with the most job openings for Crm Instructor jobs include:
What job categories do people searching Crm Instructor jobs look for? The top searched job categories for Crm Instructor jobs are:
Crm Instructor jobs near you
Infographic showing various Crm Instructor job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 81% Physical, 3% Hybrid, and 16% Remote job distribution, with an average salary of $88,051 per year, or $42.3 per hour.
Customer Relationship Management (CRM) Manager

Customer Relationship Management (CRM) Manager

Rockler

Medina, MN • On-site

$95K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Join the Rockler Woodworking Family!
Are you passionate about woodworking or DIY projects? Do you thrive on helping others turn their creative visions into reality? Look no further! Join the Rockler family, a dynamic and innovative company dedicated to empowering woodworkers and do-it-yourselfers with top-notch products, education, and advice. Learn more about our company at www.rockler.com
Why Rockler?
Be part of a family-owned business that cherishes its customers and employees alike.
Join an industry leader committed to providing the most innovative products, ideas, and education to woodworking enthusiasts.
Embrace a culture that values teamwork, creativity, and a genuine passion for craftsmanship.
Summary of Position
The CRM (Customer Relationship Management) Manager leads Rockler's CRM and Data team, owning the Salesforce CRM platform and overseeing a Data Analyst to drive customer intelligence, audience strategy, lifecycle marketing, and customer engagement. This role is responsible for developing CRM strategies that increase customer retention, repeat purchases, and customer lifetime value through data-driven marketing and personalized customer experiences.
The CRM Manager owns customer audience segmentation, lifecycle marketing automation, and reporting while ensuring the integrity of Rockler's customer data across key systems. This individual serves as the subject matter expert for Salesforce CRM, customer data governance, promotional discounts, reward cards, gift cards, and coupon execution. In partnership with Marketing, Merchandising, Ecommerce, and IT, the CRM Manager delivers actionable customer insights, governs CRM best practices, and helps shape strategies that improve marketing effectiveness and business performance.
Major Areas of Accountability
CRM Strategy & Leadership
  • Lead and manage the CRM and Data team, including direct oversight of a Data Analyst, fostering a collaborative, customer-focused, and insight-driven culture.
  • Own the Salesforce CRM platform, serving as the strategic lead for platform configuration, data governance, roadmap development, and ongoing optimization.
  • Develop CRM strategies that improve customer acquisition, engagement, retention, loyalty, and customer lifetime value.
  • Partner cross-functionally with Marketing, Ecommerce, Merchandising, Creative, IT, and Retail Operations to deliver coordinated customer experiences across channels.

Customer Lifecycle & Personalization
  • Develop customer segmentation strategies and manage audiences within Salesforce to enable highly targeted communications across email, direct mail, SMS, and other marketing channels.
  • Design, build, optimize, and maintain customer lifecycle journeys, including welcome, post-purchase, loyalty, promotional, win-back, and other automated customer communications.
  • Develop personalized customer experiences using behavioral, transactional, demographic, and engagement data.
  • Lead ongoing testing and optimization of customer audiences, messaging, timing, offers, and lifecycle journeys to improve campaign performance and customer engagement.

Analytics & Customer Insights
  • Lead CRM analytics efforts by partnering with the Data Analyst to develop reporting frameworks, customer KPIs, dashboards, and actionable business insights.
  • Own, execute, analyze, and communicate the results and trends of Net Promoter Score (NPS) and Customer-First Interaction Tracking (CFIT) programs.
  • Govern the marketing customer database, ensuring data quality, segmentation accuracy, customer integrity, and meaningful reporting.
  • Translate customer behavior and campaign performance into actionable recommendations that improve marketing effectiveness and support strategic business decisions.

Promotions & CRM Governance
  • Serve as the subject matter expert (SME) for promotional discounts, coupon codes, reward cards, and gift card execution processes.
  • Ensure promotional pricing, discounts, offers, and related marketing communications are executed accurately across all marketing channels.
  • Maintain D365 documentation and standard operating procedures (SOPs) supporting promotional execution, rewards programs, and gift card processes.

Troubleshoot D365-related issues and support testing for system upgrades and enhancements.
Requirements For Position
Required Qualifications
  • Bachelor's degree in Marketing, Business, Analytics, or a related field, or equivalent professional experience.
  • Minimum of 5-7 years of experience in CRM, customer marketing, marketing technology, or database marketing within a complex multi-channel retail and/or eCommerce environment.
  • Strong understanding of customer data, segmentation strategies, lifecycle marketing, personalization, and CRM best practices.
  • Demonstrated ability to use customer insights, KPIs, and analytics to develop strategic recommendations and improve business performance.
  • Experience contributing to marketing strategy, process development, and continuous improvement initiatives.
  • Strong project management, communication, and cross-functional collaboration skills.
  • Must be a local candidate - this will be a Full-time Flexible Hybrid Position

Preferred Qualifications
  • Hands-on experience with Salesforce Data Cloud or a comparable enterprise CRM.
  • Experience managing or mentoring direct reports and developing high-performing teams.
  • Experience with customer lifecycle marketing, loyalty programs, and marketing automation.
  • Experience with retail and/or eCommerce customer marketing.
  • Experience using analytics and reporting platforms such as Power BI, Tableau, GA4, or similar business intelligence tools.
  • Working knowledge of SQL or experience partnering closely with technical and data teams.

EMPLOYEE BENEFITS:
  • Generous employee discounts
  • Employee discount pricing from various manufacturers
  • Paid vacation & holidays
  • Medical, Dental, & Vision plans
  • 401K
  • A FUN PLACE TO WORK!

Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Apply