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Crm Associate Jobs in Virginia (NOW HIRING)

STI

IT Customer Relationship Manager

Richmond, VA · On-site

Job Title: IT Customer Relationship Manager Location: Richmond, VA/Hybrid Duration: 12+ months ... Contractor will be responsible for purchasing parking through VDOT's Parking Management Office or ...

MyEyeDr.

CRM Campaign Specialist, New Locations

Vienna, VA · Hybrid

$82K - $92K/yr

Description About the Role As CRM Campaign Specialist (New Locations), you will own the end-to-end ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

MyEyeDr.

CRM Campaign Specialist, New Locations

Vienna, VA · On-site

$82K - $92K/yr

Description About the Role As CRM Campaign Specialist (New Locations), you will own the end-to-end ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

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Crm Associate information

See Virginia salary details

$7

$16

$28

How much do crm associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for crm associate in Virginia is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $17.16 per hour, depending on experience, location, and employer.

What does a CRM associate do?

A CRM Associate is responsible for managing and optimizing a company's Customer Relationship Management (CRM) system. Their duties include organizing customer data, analyzing customer interactions, supporting marketing campaigns, and ensuring data integrity within the CRM platform. They help improve customer engagement by segmenting audiences and personalizing communications. CRM Associates work closely with sales, marketing, and IT teams to ensure the CRM system supports business goals and enhances customer experiences.

What are the key skills and qualifications needed to thrive as a CRM associate?

To excel as a CRM Associate, you need a strong understanding of customer relationship management principles, data analysis, and marketing strategies, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as proficiency in Excel and email marketing tools, is typically required. Attention to detail, strong communication, and problem-solving abilities are crucial soft skills that distinguish top performers. These skills and qualities are vital for building effective customer engagement, driving retention, and optimizing marketing efforts.

How does a CRM associate typically collaborate with sales and marketing teams to improve customer engagement?

A CRM Associate plays a key role in bridging the gap between sales, marketing, and customer service teams. They work closely with sales to ensure customer data is accurate and leveraged for targeted outreach, and partner with marketing to help design and execute personalized campaigns. Regular communication and data sharing are essential, as CRM Associates often provide insights from customer analytics that inform campaign strategies and sales approaches. This cross-functional collaboration helps improve customer engagement, retention, and overall satisfaction.

What is the difference between Crm Associate vs Customer Service Representative?

AspectCrm AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with CRM softwareHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice setting, often in sales or marketing teamsCall centers, retail, or office environments
Employer & Industry UsageUsed in sales, marketing, and customer relationship managementUsed across various industries for customer support
Common Search & Comparison IntentUnderstanding CRM-related roles and responsibilitiesCustomer support roles and skills

The Crm Associate primarily focuses on managing customer relationships using CRM software within sales or marketing teams, while Customer Service Representatives handle direct customer interactions and support across various industries. Both roles require strong communication skills, but the Crm Associate emphasizes data management and relationship building, whereas Customer Service Representatives focus on resolving customer issues.

Is a CRM associate a good career?

A CRM associate role involves managing customer relationship management systems, analyzing customer data, and supporting marketing efforts. It can be a good career for those interested in data analysis, communication, and technology, with opportunities for advancement into roles like CRM manager or marketing analyst. The job often requires proficiency with CRM software and strong organizational skills.

What are the most commonly searched types of Crm jobs in Virginia?

The most popular types of Crm jobs in Virginia are:

Crm Associate jobs near you
Infographic showing various Crm Associate job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,295 per year, or $16 per hour.

Position Details: Client Partner - Retail-Customer Relationship Management

TEPHRA

Norfolk, VA • On-site

$148K - $201K/yr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Client Partner - Retail

Location: Norfolk, VA

Drive Sales Plan: TCS Growth strategy in line with organizational direction

Strategic pipeline development and TCV closure

Proactive deal generation and large deal management

P&L management of the account

CXO level engagement and relationship management. Business stakeholder engagement

Partnership with Alliance partners, joint pipeline co-creation

Drive TCS internal governance, compliance, and internal reporting

Delivery governance, stakeholder management and feedback, continuous customer engagement

Prepare, plan and execute sales & marketing plans for the account

Team management and talent development

Coordination with horizontals for joint account planning, customer connects and joint revenue growth

Collaborate with other accounts in unit for idea sharing, arrange references and create assets for Retail ISU

Qualifications:

  • Graduate College Degree
  • Must have performed a customer facing with responsibilities including Revenue Growth and Services expansion
  • Knowledge of Retail domain
  • Strong understanding of Agile & DevOps ways of working
  • Experience driving large RFP response

Salary Range: $148,800 - $201,300 a year

Tephra logo

About Tephra

Sourced by ZipRecruiter

Tephra is an esteemed company based in Woodbridge, NJ, US, well-regarded within the realm of IT consulting and technology services. By perusing through its official website, tephra.com, one discerns that Tephra has carved out a unique niche since its inception, bridging the gap between complex technical problems and corresponding business solutions. The firm has been dedicated to supporting its clients’ needs by developing and implementing comprehensive strategies, tailored solutions, and superior customer service. Operating within IT consulting, it provides services for several sectors including Banking & Financial Services, Telecom, Healthcare, Pharmaceuticals, Consumer Products, Energy, and Utilities, among others. Tephra's mission revolves around one core principle – reliability. They strive for client satisfaction by maintaining high service standards and employing a pool of talented and dedicated professionals.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

NJ, US

Year founded

1999

Social media

Twitter

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