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Crm Associate Jobs in Virginia (NOW HIRING)

Atria Group LLC

CRM Server Administrator

Chester, VA · On-site

Client Responsible for operations and support of customized Microsoft Dynamics solutions which include an external portal and internal CRM components. Other functions include: * Deployment of ...

Leidos

Customer Relationship Manager

Mount Vernon, VA · On-site

$107K - $195K/yr

The Customer Relationship Manager role also has responsibility for financial performance. This ... Program or Project management experience * Excellent verbal and written communication skills

Leidos

Customer Relationship Manager

Fort Belvoir, VA · On-site

$107K - $195K/yr

The Customer Relationship Manager role also has responsibility for financial performance. This ... Program or Project management experience * Excellent verbal and written communication skills

Leidos

Customer Relationship Manager

Springfield, VA · On-site

$107K - $195K/yr

The Customer Relationship Manager role also has responsibility for financial performance. This ... Program or Project management experience * Excellent verbal and written communication skills

Leidos

Customer Relationship Manager

Annandale, VA · On-site

$107K - $195K/yr

The Customer Relationship Manager role also has responsibility for financial performance. This ... Program or Project management experience * Excellent verbal and written communication skills

Leidos

Customer Relationship Manager

Alexandria, VA · On-site

$107K - $195K/yr

The Customer Relationship Manager role also has responsibility for financial performance. This ... Program or Project management experience * Excellent verbal and written communication skills

Leidos

Customer Relationship Manager

Lorton, VA · On-site

$107K - $195K/yr

The Customer Relationship Manager role also has responsibility for financial performance. This ... Program or Project management experience * Excellent verbal and written communication skills

FPSA

Manager, Data & CRM Systems

Mclean, VA · On-site

... & CRM Systems Location: McLean, VA (Onsite) Type: Full-Time Exempt Reports To: Director, Marketing, Communications and Design About FPSA: The Food Production Solutions Association (FPSA) is a ...

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Crm Associate information

See Virginia salary details

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How much do crm associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for crm associate in Virginia is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $17.16 per hour, depending on experience, location, and employer.

What does a CRM associate do?

A CRM Associate is responsible for managing and optimizing a company's Customer Relationship Management (CRM) system. Their duties include organizing customer data, analyzing customer interactions, supporting marketing campaigns, and ensuring data integrity within the CRM platform. They help improve customer engagement by segmenting audiences and personalizing communications. CRM Associates work closely with sales, marketing, and IT teams to ensure the CRM system supports business goals and enhances customer experiences.

What are the key skills and qualifications needed to thrive as a CRM associate?

To excel as a CRM Associate, you need a strong understanding of customer relationship management principles, data analysis, and marketing strategies, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as proficiency in Excel and email marketing tools, is typically required. Attention to detail, strong communication, and problem-solving abilities are crucial soft skills that distinguish top performers. These skills and qualities are vital for building effective customer engagement, driving retention, and optimizing marketing efforts.

How does a CRM associate typically collaborate with sales and marketing teams to improve customer engagement?

A CRM Associate plays a key role in bridging the gap between sales, marketing, and customer service teams. They work closely with sales to ensure customer data is accurate and leveraged for targeted outreach, and partner with marketing to help design and execute personalized campaigns. Regular communication and data sharing are essential, as CRM Associates often provide insights from customer analytics that inform campaign strategies and sales approaches. This cross-functional collaboration helps improve customer engagement, retention, and overall satisfaction.

What is the difference between Crm Associate vs Customer Service Representative?

AspectCrm AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with CRM softwareHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice setting, often in sales or marketing teamsCall centers, retail, or office environments
Employer & Industry UsageUsed in sales, marketing, and customer relationship managementUsed across various industries for customer support
Common Search & Comparison IntentUnderstanding CRM-related roles and responsibilitiesCustomer support roles and skills

The Crm Associate primarily focuses on managing customer relationships using CRM software within sales or marketing teams, while Customer Service Representatives handle direct customer interactions and support across various industries. Both roles require strong communication skills, but the Crm Associate emphasizes data management and relationship building, whereas Customer Service Representatives focus on resolving customer issues.

Is a CRM associate a good career?

A CRM associate role involves managing customer relationship management systems, analyzing customer data, and supporting marketing efforts. It can be a good career for those interested in data analysis, communication, and technology, with opportunities for advancement into roles like CRM manager or marketing analyst. The job often requires proficiency with CRM software and strong organizational skills.

What are the most commonly searched types of Crm jobs in Virginia?

The most popular types of Crm jobs in Virginia are:

Crm Associate jobs near you
Infographic showing various Crm Associate job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,295 per year, or $16 per hour.

Enterprise Applications Analyst - CRM (Dynamics 365)

ECPI University

Virginia Beach, VA • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 9 days ago

ECPI University rating

6.1

Company rating: 6.1 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

559th of 627 rated colleges and universities

Job description

This is not a remote position. This position is based at our Virginia Beach, VA location.
Transform your Career at ECPI University
Since 1966, ECPI University's employees have been dedicated to helping students achieve their academic and career goals through our unique education model. Our culture is to prioritize our students' success through the support of our dynamic team and industry focused curriculum.
ECPI University provides a stable work environment, with professional growth opportunities, and competitive benefits. If you are interested in joining us in making a difference in students' lives, we would love to hear from you to discuss the opportunity.
Benefits of Employment
ECPI University provides comprehensive benefits to full-time employees, some of which are highlighted below:
  • Tuition scholarship program available to full-time employees and their immediate family members after 90 days of employment
  • Competitive compensation and medical/dental benefit plans
  • PTO and holiday pay
  • 401(k) participation with possible employer contributions
  • Part-time and Adjunct employees have a different list of benefits that can be provided when requested

Position Summary
The Enterprise Applications Analyst - CRM (Dynamics 365) is responsible for supporting, enhancing, and optimizing Microsoft Dynamics 365 as the institution's primary customer relationship management platform across admissions, marketing, and student engagement functions. Reporting to the Director of Enterprise Applications, this role serves as the day-to-day operational resource for CRM user support, configuration validation, requirements analysis, testing coordination, and documentation - while partnering with developers and the Senior Business Solutions Analyst on system enhancements and process improvements.
This role sits at the intersection of CRM technology and the enrollment and student engagement business processes it supports. The Analyst must develop deep functional knowledge of Dynamics 365 and a genuine understanding of the Admissions, Marketing, and Student Services workflows that depend on it.
Additionally, CRM data containing prospective and enrolled student information is subject to FERPA protections and institutional data governance requirements. This Analyst must understand and consistently apply FERPA data handling standards in every CRM support, configuration, and reporting activity.
Key Responsibilities
01 • CRM Operations & User Support
  • Serve as the primary point of contact for Dynamics 365 CRM support, responding to user tickets involving data issues, workflow errors, system configuration problems, access requests, and functional how-to questions from Admissions, Marketing, and Student Services staff within defined SLA windows.
  • Create and manage CRM user accounts, security roles, and permission assignments, ensuring all access provisioning aligns with documented role definitions, the principle of least privilege.
  • Troubleshoot functional CRM issues including workflow failures, automation errors, form configuration problems, view and dashboard discrepancies, and integration data feed issues, escalating complex technical problems to the Lead Engineer, Administrative Systems or Director with complete diagnostic documentation.
  • Monitor CRM system usage and support ticket trends, identifying recurring issues, underutilized features, and workflow inefficiencies, and documenting findings for Director review and backlog prioritization.
  • Maintain the CRM section of the IT knowledge base, ensuring user guides, FAQs, and process documentation are current, accurate, and written at an appropriate level for Admissions, Marketing, and Student Services audiences.

02 • Requirements Analysis & Business Partnership
  • Partner with stakeholders in Admissions, Marketing, Financial Aid, and Student Services to gather, document, and refine CRM enhancement and workflow requirements using structured elicitation techniques including stakeholder interviews, process observation, and workflow mapping.
  • Translate business requirements into user stories, process flow diagrams, and functional specifications that are sufficiently clear and detailed for CRM configuration or development execution without requiring additional clarification.
  • Support CRM backlog management by organizing and prioritizing enhancement requests with the Director and Senior Business Solutions Analyst, applying business value, enrollment impact, and technical feasibility criteria to inform sequencing decisions.
  • Ensure all requirements are clearly defined, stakeholder-approved, and formally documented before any CRM configuration or development work is initiated, enforcing a requirements-first discipline that prevents scope drift and rework.
  • Identify opportunities to improve CRM utilization and business process effectiveness within existing Dynamics 365 platform capabilities, presenting improvement recommendations to the Director with documented business case rationale.

03 • Configuration & System Administration
  • Perform Dynamics 365 configuration tasks within approved scope, including form and view customization, business rule and workflow configuration, field additions, dashboard development, and queue management, following institutional change management procedures for all production modifications.
  • Administer the CRM environment structure including business units, teams, and security role hierarchies, ensuring the organizational model remains aligned to the institution's evolving campus and department structure.
  • Manage Dynamics 365 solution components and environment management tasks in coordination with the Lead Engineer, Administrative Systems and Director, ensuring non-production environments are maintained for testing and development use.
  • Administer CRM integration configurations including connection settings, data sync schedules, and error monitoring for integrations with the SIS, email marketing platforms, and third-party enrollment tools, escalating integration failures to the Lead Engineer, Administrative Systems with accurate diagnostic context.
  • Evaluate new Dynamics 365 features and Microsoft release wave updates, assessing functional impact and configuration requirements before production enablement, and communicating relevant changes to business stakeholders with appropriate lead time.

04 • Testing & Solution Validation
  • Design and execute functional test plans for CRM configurations, workflow automations, system enhancements, and integration changes, validating both technical correctness and business process alignment before any change is promoted to the production CRM environment.
  • Coordinate and facilitate user acceptance testing (UAT) for CRM enhancements, preparing test scenarios from functional specifications, scheduling UAT sessions with business stakeholders, tracking defect submissions, and managing resolution through to formal sign-off.
  • Maintain a CRM test case library covering all major Dynamics 365 workflows, automation rules, and integration scenarios, updating test coverage after every production configuration change.
  • Document all testing results with sufficient detail to demonstrate validation completeness for change management approval and audit trail purposes.

05 • Documentation, Training & Adoption
  • Develop and maintain comprehensive CRM user documentation including role-specific user guides, workflow reference cards, data entry standards, and video walk-throughs for Admissions, Marketing, and Student Services users.
  • Deliver Dynamics 365 training sessions for new staff onboarding and feature rollouts, adapting content and delivery format to different user experience levels and role-specific use cases.
  • Support CRM adoption initiatives by analyzing usage data, identifying underutilized features and workflow gaps, and recommending training, configuration, or process improvements that increase effective CRM utilization across business units.

Required Qualifications
  • Bachelor's degree in Business Administration, Information Systems, Higher Education Administration, or a closely related field required; equivalent experience considered.
  • Minimum of two (2) to four (4) years of experience supporting CRM systems or working as a functional business analyst in a CRM-dependent business environment.
  • Demonstrated hands-on experience with Microsoft Dynamics 365 or a comparable enterprise CRM platform (Salesforce, HubSpot, or equivalent) in an administrative or functional support capacity.
  • Working knowledge of CRM concepts including lead and opportunity management, workflow automation, security roles, dashboards, and data model configuration.
  • Demonstrated ability to gather and document business requirements, produce user stories or functional specifications, and develop user-facing training and support materials.
  • Strong organizational skills with the ability to manage concurrent support tickets, testing assignments, and documentation tasks with reliable follow-through.
  • Working knowledge of FERPA and applicable student data privacy requirements as they relate to CRM data handling and system access controls.

Preferred Qualifications
  • Microsoft Certified: Dynamics 365 Functional Consultant Associate (Customer Service, Sales, or Marketing focus) preferred or in active pursuit.
  • Experience with Microsoft Dynamics 365 in a higher education enrollment, admissions, or student engagement context preferred.
  • Experience with Microsoft Power Platform tools (Power Automate, Power BI, Power Apps) in a Dynamics 365 integrated environment.
  • Familiarity with SIS integration patterns with CRM platforms.
  • Position is an onsite position at VA Beach Main Campus

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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