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Crisis Text Line Jobs in Wisconsin (NOW HIRING)

$32 - $34/hr

Clinical Supervisor Maine Crisis Line (MCL) program (Remote - In Maine) Pay range: $32 - $34/hour ... text, and chat support for adults, youth, and families experiencing a mental health crisis. Trained ...

Join the Maine Crisis Line (MCL) team and make an impact when it matters most. MCL is part of Maine ... text, and chat support for individuals and families experiencing mental health crises. Our trained ...

$23/hr

You will learn how to answer calls and text/chat messages on the crisis line, with the option to do all of this remotely! You will have opportunities for growth and development, and the skills you ...

Crisis Text Line information

See Wisconsin salary details

$12

$20

$32

How much do crisis text line jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for crisis text line in Wisconsin is $20.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $22.07 per hour, depending on experience, location, and employer.

What is Crisis Text Line and what does a Crisis Text Line counselor do?

Crisis Text Line is a free, confidential text messaging service that provides support to people in crisis. Trained volunteer counselors respond to texts from individuals who are experiencing emotional distress, mental health challenges, or urgent situations. These counselors listen empathetically, help texters move from a hot moment to a cool calm, and connect them with resources if needed. The service is available 24/7 and aims to provide immediate support to anyone in need.

What are the key skills and qualifications needed to thrive as a Crisis Text Line counselor?

To thrive as a Crisis Text Line Counselor, you need strong active listening, emotional intelligence, and crisis intervention skills, often gained through relevant training or volunteer experience. Familiarity with secure chat platforms, confidentiality protocols, and sometimes certifications in mental health first aid are important. Compassion, patience, and the ability to remain calm under pressure are essential soft skills for supporting individuals in distress. These abilities ensure effective support, help de-escalate crises, and promote the safety and well-being of those seeking help.

What are some common challenges faced by Crisis Text Line counselors, and how are these addressed within the organization?

Crisis Text Line counselors often encounter emotionally intense situations, such as supporting individuals in acute distress or crisis. This can sometimes lead to emotional fatigue or compassion fatigue. To help address these challenges, the organization provides extensive training before counselors begin their shifts, ongoing supervision, and access to mental health resources. Peer support channels and regular debrief sessions are also available to ensure counselors feel supported and can process their experiences in a healthy way.

What is the difference between Crisis Text Line vs Crisis Counselor?

AspectCrisis Text LineCrisis Counselor
CredentialsTypically requires training in crisis intervention, active listening, and mental health awarenessRequires similar credentials, often including certifications in crisis intervention or mental health counseling
Work EnvironmentRemote, text-based support platformCan be remote or in-person, providing direct support to clients
Employer & IndustryNonprofit organizations, mental health services, crisis interventionHealthcare providers, mental health clinics, crisis centers

Both Crisis Text Line and Crisis Counselors focus on providing immediate mental health support, often requiring similar training and certifications. While Crisis Text Line offers remote, text-based assistance through a nonprofit platform, Crisis Counselors may work in various settings, including in-person environments. Both roles are vital in crisis intervention and mental health support services.

How to become a crisis text line counselor?

To become a Crisis Text Line counselor, applicants typically need to complete an online training program that covers active listening, crisis intervention, and confidentiality. Candidates should have strong communication skills, emotional resilience, and be available to commit to scheduled shifts, often including evenings and weekends.

What are the most commonly searched types of Crisis Text Line jobs in Wisconsin?

The most popular types of Crisis Text Line jobs in Wisconsin are:

What are popular job titles related to Crisis Text Line jobs in Wisconsin?

For Crisis Text Line jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Crisis Text Line jobs in Wisconsin look for?

The top searched job categories for Crisis Text Line jobs in Wisconsin are:

What cities in Wisconsin are hiring for Crisis Text Line jobs?

Cities in Wisconsin with the most Crisis Text Line job openings:

Infographic showing various Crisis Text Line job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,474 per year, or $20.9 per hour.

Clinical Supervisor - Maine Crisis Line

Opportunityalliance

Remote

$32 - $34/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago


Job description

Clinical Supervisor

Maine Crisis Line (MCL) program
(Remote - In Maine)

Pay range: $32 - $34/hour

The Maine Crisis Line is part of our continuum of crisis intervention and stabilization services, providing 24/7 telephone, text, and chat support for adults, youth, and families experiencing a mental health crisis. Trained crisis support specialists offer free, confidential emotional support, stabilization, and connection to nextstep resources.

We're looking for a Clinical Supervisor who is passionate about realtime clinical work, enjoys supporting staff through dynamic and meaningful situations, and thrives as part of a highly collaborative team.

What the Clinical Supervisor Does

  • Provides real-time clinical support to Crisis Support Specialists during incoming calls, texts, and chats.
  • Facilitates regular clinical supervision, coaching, and professional development to support staff growth, skill development, and adherence to best practices.
  • Offers in-the-moment and follow-up clinical consultation, case review, and administrative support to guide high-quality service delivery.
  • Assists with assessing and triaging client needs, ensuring appropriate referrals and safe, effective crisis intervention.
  • Acts as a clinical resource regarding suicide risk, mental health, substance use, safety planning, and care coordination.
  • Supports staff wellbeing and resilience through ongoing guidance, feedback, and reflective discussion of challenging situations.
  • Supports smooth operations during active hours by helping staff navigate fast-paced and diverse clinical situations with confidence.
  • Works closely with statewide Crisis Response Services to support continuity of care for individuals and families.

We're seeking clinicians who think creatively, adapt quickly, and bring both empathy and solid clinical judgment to the work. The ideal candidate is a team player who can balance independent decisionmaking with collaborative leadership.

Schedule

This is a fulltime, 40hour/week, hourly position.

Second shift, with options for either a 4-day/10-hour workweek or a 5-day/8-hour workweek. Shifts generally start between noon and 2:00 PM and conclude between 10:00 PM and midnight. Once established, the schedule is expected to remain consistent from week to week.

Location

Remote - in Maine. This role can be performed anywhere in Maine from a secure, confidential home office that supports privacy and uninterrupted work, or from our South Portland office.

Qualifications

  • Master's Degree in social work or a related field required.
  • Licensed Clinical Social Worker or Licensed Clinical Professional Counselor preferred; Minimal of Clinical Conditional required.
  • MHRT-CSP certification or ability to achieve within 30 days of employment required.
  • Ability to work flexible hours including weekends, evenings, and occasional overnights required.
  • 1-3 years of supervisory experience in the field of Social Work, preferred.
  • Contact Center experience preferred but not required - training will be provided.
  • This position is fully remote, requiring a dedicated workspace that is quiet and free from distractions. The employee must have reliable high-speed internet access and appropriate equipment, including a computer, headset, and phone. The workspace should be ergonomically set up to ensure comfort and productivity. Regular communication with the team and supervisors will be maintained through virtual meetings, email, and messaging platforms.The employee is expected to adhere to data security and privacy guidelines to protect sensitive information.
  • Experience in clinical psychiatric assessment of patients and ability to document assessments in a concise and comprehensive manner acquired in internship or prior employment preferred.
  • Ability to make clinical decisions autonomously.
  • Must possess and be able to demonstrate excellentorganizationalskills.
  • Special skill areas: technical literacy, comprehensive knowledge of DSM-V, excellent oral and written communication skills and demonstrated team effectiveness and consensus building.
  • Demonstrated computer proficiency.
  • Must be able to successfully pass a criminal background, child protective service check & sex offender check.
  • Must not be on the state or federal suspension and disbarment list.
  • Normal office conditions such as sitting, with occasional standing, walking, reaching, stooping, bending, kneeling, crouching, typing and lifting up to 10 pounds.
  • Driving may be necessary to attend meetings and trainings but is not a primary and essential job responsibility.

Benefits: Our benefits include but are not limited to:

(offered to full-time and part-time employees)

  • Generous paid time off accrual
  • 9paid holidays per calendar year and up to 3 floating holidays per calendar year
  • Excellent medical benefits at very reasonable cost
  • Dental and Vision insurance options
  • Agency paid basic life insurance and STD & LTD disability insurances
  • 403(b) retirement with a generous agency match (all employees are eligible)
  • Tuition Reimbursement -offered once per year through an application process
  • The Opportunity Alliance (TOA) is a qualified employer under thePublic Service Loan Forgiveness (PSLF)program.

To learn more about our benefits please visit, https://www.opportunityalliance.org/explore-our-benefits

Who we are...

The Opportunity Alliance is "Helping People Reach for a Brighter Future".

Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.

The Opportunity Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine. With over 50 years of experience, TOA draws from a comprehensive set of programs which address issues such as mental health, substance use, homelessness, lack of basic needs, and access to community supports.Through an extensive array of services, TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve self-sufficiency.TOA is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service:

  • Mental Health & Wellness
  • Community Building
  • Family & Early Childhood Education
  • Economic Resources

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