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Remote Crisis Text Line Jobs in Wisconsin (NOW HIRING)

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Remote Crisis Text Line information

What are the key skills and qualifications needed to thrive as a Remote Crisis Text Line Counselor, and why are they important?

To thrive as a Remote Crisis Text Line Counselor, you need strong active listening, emotional intelligence, and crisis intervention skills, often supported by completion of specialized training in crisis support. Familiarity with digital communication platforms and adherence to confidentiality protocols are essential. Compassion, resilience, and the ability to remain calm under pressure are critical soft skills in this role. These skills ensure that counselors can provide effective support to individuals in crisis, maintain professional boundaries, and contribute to positive outcomes during high-stress interactions.

What is a Remote Crisis Text Line counselor?

A Remote Crisis Text Line counselor is a trained volunteer or professional who provides emotional support, crisis intervention, and resources to individuals in distress through text messaging. They work remotely, allowing them to assist people from anywhere with an internet connection. Counselors respond to texters experiencing a variety of mental health challenges, such as anxiety, depression, or suicidal thoughts, and guide them to de-escalate their situation and find appropriate help. This role requires empathy, active listening skills, and the ability to remain calm under pressure.

What are some common challenges faced by Remote Crisis Text Line counselors, and how can they be managed?

Remote Crisis Text Line counselors often encounter emotionally intense conversations and may feel challenged by the need to provide effective support without face-to-face interaction. Managing emotional boundaries and self-care is essential to avoid burnout. Counselors benefit from regular supervision, team debriefings, and access to mental health resources provided by the organization. Staying connected with fellow counselors through online platforms also helps foster a supportive work environment and encourages shared learning.

What is the difference between Remote Crisis Text Line vs Remote Crisis Counselor?

AspectRemote Crisis Text LineRemote Crisis Counselor
CredentialsTraining in crisis intervention, mental health awarenessSimilar training in crisis management, mental health certifications often preferred
Work EnvironmentOnline, remote text-based platformRemote, often via phone or chat platforms
Employer & IndustryNonprofit organizations, mental health servicesHealthcare providers, mental health agencies
Search & Comparison IntentHigh overlap in crisis intervention roles, text-based supportSimilar roles in mental health support, differing in communication mode

Both roles involve providing mental health support remotely, with the main difference being the communication mode—text-based for Remote Crisis Text Line and often voice or chat for Remote Crisis Counselor. They share similar training requirements and are employed in mental health organizations, making them closely related in the crisis intervention field.

What are the most commonly searched types of Crisis Text Line jobs in Wisconsin? The most popular types of Crisis Text Line jobs in Wisconsin are:
What are popular job titles related to Remote Crisis Text Line jobs in Wisconsin? For Remote Crisis Text Line jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Crisis Text Line jobs in Wisconsin look for? The top searched job categories for Remote Crisis Text Line jobs in Wisconsin are:
Remote Crisis Text Line jobs near you
Infographic showing various Remote Crisis Text Line job openings in Wisconsin as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
988 Lifeline Counselors - In-person or Remote

988 Lifeline Counselors - In-person or Remote

Family Services of Northeast Wisconsin Inc.

Green Bay, WI • On-site, Remote

Full-time

Posted 19 days ago

Job description

Are you ready to work for an employer that truly values your contributions and well-being?
At Family Services, we believe in caring for our team as much as we care for the individuals, children, and families we serve. Join our mission-driven organization, where your work makes a meaningful impact on the community every day.
About Family Services
Family Services is a nonprofit organization committed to Protecting, Healing, and Caring for children and families across Northeast Wisconsin. We provide vital support during life's most challenging moments, helping individuals heal, grow, and thrive.
We're Hiring!
We are seeking full-time 988 Lifeline Counselors to join our team. This position is responsible for providing high quality, comprehensive crisis counseling services over the phone, text, and chat for consumers who reach out experiencing thoughts of suicide in addition to support and assistance services for Wisconsin residents experiencing emotional distress.
This position is available in-person and remote, with current shift openings for afternoons, evenings, and overnights. Remote candidates must reside in the State of Wisconsin. In-person candidates work from our Brown County location. Team members work 11-hour shifts on a 2-2-3 rotation, enjoying every other three-day weekend off! 988 Wisconsin Lifeline services are available 24/7, 365 days a year, including holidays. Candidates are expected to be available for regular shifts throughout the year. Enjoy a shift differential while working 2nd, 3rd and all Weekend shifts.
Key Responsibilities
  • Serve as a liaison between the consumer and other service organizations in providing and receiving referrals.
  • Provide 24-hour crisis intervention services by telephone, text, or chat.
  • Assess consumer mental health status and coordinate emergency services.
  • Provide in-depth professional evaluations and assessments.

Qualifications and Requirements per DHS 34:
Minimum Education: Bachelor's degree in relevant area of human services or equivalent work experience providing a minimum of 4 years of mental health services total.
Preferred: N/A
Preferred Education: Minimum of 1 year of combined experience providing mental health services
Preferred Education: N/A
Skills and Competencies:
  • A working knowledge of human growth and development, mental health, adolescent psychology, marital and family structure, and the impact of the environment on individual behavior.
  • Time management skills and the ability to meet work demands on an independent basis.
  • Ability to establish and maintain relationships within and outside the agency in a professional manner.
  • Maintain separation from client feelings or crisis to ensure healthy boundaries and maintain the ability to problem solve.

Minimum Requirements to Work Remotely:
  • Remote workers must reside in the State of Wisconsin; work for 988 must only occur while in the State of Wisconsin.
  • Remote workers must have a private, confidential workspace and have the ability to double lock any confidential information kept at home and appropriately dispose of any confidential information stored at home (i.e. shredding)
  • Remote workers must provide a high-speed internet report verifying high-speed internet services.

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