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Crisis Line Supervisor Jobs (NOW HIRING)

Common Ground

988 Crisis Specialist

Pontiac, MI

$21/hr

Collaborate with Shift Supervisors and other crisis line staff to provide or receive support * Maintain high level confidentiality while performing all duties * Uphold strict confidentiality in all ...

WELLSPACE HEALTH

Crisis Center Supervisor

Sacramento, CA · On-site

$95K - $119K/yr

Crisis Center Supervisor (Onsite Only) Department/Care Stream: Suicide Prevention LIA Reporting ... Successful completion of all crisis center training and a passing score on the crisis line ...

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Crisis Line Supervisor information

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How much do crisis line supervisor jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for crisis line supervisor in the United States is $27.81, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $31.25 per hour, depending on experience, location, and employer.

What does a crisis line supervisor do?

A Crisis Line Supervisor oversees the daily operations of a crisis hotline, ensuring that calls are handled professionally and compassionately. They supervise crisis line staff or volunteers, provide training and support, and may intervene in high-risk situations. Additionally, they monitor call quality, maintain records, and ensure the service meets organizational and ethical standards. Their role is essential for maintaining a supportive and effective crisis response environment.

What are the key skills and qualifications needed to thrive as a crisis line supervisor, and why are they important?

To thrive as a Crisis Line Supervisor, you need a background in mental health or social services, experience in crisis intervention, and often a relevant degree or certification such as a Licensed Clinical Social Worker (LCSW). Familiarity with crisis management software, call center systems, and documentation protocols is typically required. Strong leadership, emotional resilience, and effective communication skills distinguish outstanding supervisors in this role. These competencies ensure the delivery of timely, compassionate support to clients while maintaining a high-performing and supportive team environment.

What are some common challenges faced by crisis line supervisors, and how can they be managed effectively?

Crisis Line Supervisors often encounter challenges such as managing high-stress situations, supporting staff experiencing secondary trauma, and ensuring consistent quality of service during peak call times. Effective supervisors address these by providing regular debriefings, offering ongoing training in crisis intervention, and fostering a supportive team culture. It's also important for supervisors to implement clear protocols and encourage self-care among staff to maintain resilience and minimize burnout.

What is the difference between Crisis Line Supervisor vs Crisis Counselor?

AspectCrisis Line SupervisorCrisis Counselor
CredentialsTypically requires a bachelor's degree in psychology, social work, or related field; relevant certifications may be preferredUsually requires a bachelor's degree in a related field; certifications like crisis intervention training are common
Work EnvironmentSupervises crisis hotline staff, manages calls, and ensures quality service in a call center setting
Employer & IndustryNonprofits, mental health agencies, crisis centers
Search & Comparison IntentUnderstanding supervisory roles and responsibilities in crisis intervention

In summary, a Crisis Line Supervisor oversees crisis hotline staff and manages call quality, while a Crisis Counselor directly provides support to individuals in crisis. Both roles require relevant education and certifications, but the supervisor has additional managerial responsibilities.

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Crisis Line Supervisor jobs near you

988 Crisis Specialist

Pontiac, MI

Common Ground
11 - 50 employees
Learn more about Common Groundexternal

$21/hr

Full-time, Part-time

PTO

Re-posted 5 days ago

Job description

Job Title: 988 Crisis Specialist

Base Pay: $21 hourly + shift differentials

Various Full-Time & Part-Time Shifts Available

 

About you:

The ideal Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote helping individuals in crisis. If you are self-disciplined to work from home and wish to serve those in crisis, we invite you to apply!

About us:

Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.

Day in the Life

  • Provide crisis support to individuals contacting the National Suicide Prevention helpline and 988 helpline
    • Login to helpline applications
    • Respond to incoming contacts of varying crisis nature. Communication may include calls, text, and/or chat
    • Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.
    • Employ de-escalation techniques to assist individuals in crisis
    • Coordinate with EMS or police to complete active rescue as needed
    • Communicate effectively with individuals in real time while simultaneously documenting the interaction accurately in required systems.
    • Conduct follow-ups to ensure successful access to services
    • Collaborate with Shift Supervisors and other crisis line staff to provide or receive support
    • Maintain high level confidentiality while performing all duties
    • Uphold strict confidentiality in all tasks performed

What you need to apply

    • High School Diploma or GED equivalent
    • 6 months of work or volunteer experience in a mental health/crisis services field, or equivalent education/training
    • At-home high speed internet on a private network
    • A private, HIPAA compliant, dedicated office space

What makes us different

    • Non-Profit mission-driven, person-focused environment
    • 100-hour Crisis Intervention training
    • Opportunity for professional growth
    • Team oriented environment
    • An organizational culture of mental and behavioral health support for all

For your hard work

    • Generous Paid Time Off
    • Shift premiums
    • Employer sponsored benefit and wellness plans (including Benefit Dollars equal to 16% of base pay, Calm App, etc.)
    • Competitive wages

Our Mission

Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.

Find out more at https://commongroundhelps.org 

View the full job description here: 988 Crisis Specialist Job Description.pdf

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