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Crisis Line Supervisor Jobs (NOW HIRING)

Gryphon Place

MiCAL Crisis Manager (Full-Time)

Kalamazoo, MI · On-site

$102K - $105K/yr

... Line (MiCAL), a statewide 24/7 crisis contact center. This role ensures consistent, high-quality service delivery by supervising shift leadership, supporting frontline staff performance, and ...

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

Collaborate with Shift Supervisors and other crisis line staff to provide or receive support * Maintain high level confidentiality while performing all duties * Uphold strict confidentiality in all ...

Common Ground

988 Crisis Specialist

Pontiac, MI

$21/hr

Collaborate with Shift Supervisors and other crisis line staff to provide or receive support * Maintain high level confidentiality while performing all duties * Uphold strict confidentiality in all ...

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How much do crisis line supervisor jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for crisis line supervisor in the United States is $27.81, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $31.25 per hour, depending on experience, location, and employer.

What does a crisis line supervisor do?

A Crisis Line Supervisor oversees the daily operations of a crisis hotline, ensuring that calls are handled professionally and compassionately. They supervise crisis line staff or volunteers, provide training and support, and may intervene in high-risk situations. Additionally, they monitor call quality, maintain records, and ensure the service meets organizational and ethical standards. Their role is essential for maintaining a supportive and effective crisis response environment.

What are the key skills and qualifications needed to thrive as a crisis line supervisor, and why are they important?

To thrive as a Crisis Line Supervisor, you need a background in mental health or social services, experience in crisis intervention, and often a relevant degree or certification such as a Licensed Clinical Social Worker (LCSW). Familiarity with crisis management software, call center systems, and documentation protocols is typically required. Strong leadership, emotional resilience, and effective communication skills distinguish outstanding supervisors in this role. These competencies ensure the delivery of timely, compassionate support to clients while maintaining a high-performing and supportive team environment.

What are some common challenges faced by crisis line supervisors, and how can they be managed effectively?

Crisis Line Supervisors often encounter challenges such as managing high-stress situations, supporting staff experiencing secondary trauma, and ensuring consistent quality of service during peak call times. Effective supervisors address these by providing regular debriefings, offering ongoing training in crisis intervention, and fostering a supportive team culture. It's also important for supervisors to implement clear protocols and encourage self-care among staff to maintain resilience and minimize burnout.

What is the difference between Crisis Line Supervisor vs Crisis Counselor?

AspectCrisis Line SupervisorCrisis Counselor
CredentialsTypically requires a bachelor's degree in psychology, social work, or related field; relevant certifications may be preferredUsually requires a bachelor's degree in a related field; certifications like crisis intervention training are common
Work EnvironmentSupervises crisis hotline staff, manages calls, and ensures quality service in a call center setting
Employer & IndustryNonprofits, mental health agencies, crisis centers
Search & Comparison IntentUnderstanding supervisory roles and responsibilities in crisis intervention

In summary, a Crisis Line Supervisor oversees crisis hotline staff and manages call quality, while a Crisis Counselor directly provides support to individuals in crisis. Both roles require relevant education and certifications, but the supervisor has additional managerial responsibilities.

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Crisis Line Supervisor jobs near you

Clinical and Youth Development Supervisor

Lines for Life

Honolulu, HI • On-site

$27 - $34.09/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Job Title: Clinical and Youth Development Supervisor

Status: Full-time (40 hours per week)/Non-Exempt

Reports to: YouthLine Maui Deputy Director of Operations and Statewide Outreach

Salary: The starting base rate for this role is $27 per hour plus a $2/hr. differential for employees who possess a Master's degree in a related field and a $1/hr. differential for hours worked in the office when regularly working in the office 3 days per week ($30 per hour when those differential apply). See below for more details about the compensation package.

Location: Maui County. This position requires working on-site at a YouthLine call center 2-3 days per week in the evenings (4-5 hours each shift between 6:00-10:30pm) and the ability to travel to schools and community events.

About the Organization: Lines for Life is a regional non-profit that is dedicated to preventing substance abuse and suicide. We offer help and hope to individuals and communities and promote mental health for all. Our work addresses a spectrum of needs that include intervention, prevention, and advocacy. We educate, train, and advocate to prevent issues of substance abuse, mental illness, and thoughts of suicide from reaching crisis levels. But when a crisis arises or support is needed, we are available 24/7/365 to intervene with personalized help.


About YouthLine: YouthLine is a free peer-to-peer help, support, and crisis line for youth ages 10-24. For over 25 years, the YouthLine has helped support the mental wellness of young people, prevent youth suicide, and change culture around mental wellbeing through teen-to-teen mental health support. Teen and young adult volunteers and interns receive extensive training to serve as peer counselors for other youth and are supervised by educated clinicians with extensive crisis experience. The peer experience is critical: youth best understand the experience of their peers because they are living the same experience, uniquely situating them to provide meaningful, impactful support for youth in crisis.


Clinical and Youth Development Supervisor Position Overview: The Clinical and Youth Development Supervisor provides direct supervision, mentorship, and clinical oversight to youth and young adult volunteers on the YouthLine help, support, and crisis line. This role also supports the development and delivery of clinical training, implements quality assurance practices, and fosters a safe, inclusive environment that supports youth growth and wellbeing. The Supervisor balances real-time supervision with direct crisis line work, ensuring consistent, compassionate, and clinically sound support for youth in crisis while supporting best practices in youth development. The Supervisor will support Youth Development functions, including volunteer recruitment, training, oversight, scheduling, and continuing education. Additionally, this position will support YouthLine Education and Outreach initiatives by delivering mental health lessons in classrooms and staffing community events to increase YouthLine’s presence in the local community.


Clinical and Youth Development Supervisor Job Responsibilities:

  • Demonstrate the culture of Lines for Life by modeling behavior that supports the goals and philosophies of Lines for Life and the YouthLine.

Youth Supervision, Mentorship and Crisis Line

  • Supervise and mentor YouthLine volunteers answering calls, texts, and chats during scheduled shifts, supporting the goals and purpose of YouthLine and Lines for Life.
  • Maintain and follow YouthLine contact procedures and follow all safety protocols.
  • Provide real-time support, coaching, and clinical guidance to volunteers and interns while taking contacts.
  • Establish rapport with YouthLine volunteers and contacts, and act as a resource of knowledge and systems use for volunteers.
  • Identify and/or offer appropriate available resources that can be provided to contacts and support the efforts of YouthLine.
  • Create a welcoming and inclusive environment that encourages learning, resilience, and growth.
  • Collaborate with the Youth Development team to deliver ongoing mentoring and support.
  • Respond to high-acuity contacts when they exceed the scope of youth volunteers.
  • Provide clinical judgment on the need for emergency services or protective intervention.
  • Monitor contact documentation for completeness, accuracy, and adherence to clinical expectations.
  • Complete call monitoring for each volunteer and intern at least quarterly in alignment with accreditation standards and program expectations.
  • Identify quality gaps and provide timely, constructive feedback to youth volunteers.
  • Support onboarding and training of new youth volunteers.
  • Attend required meetings (team supervision, clinical supervision, staff meetings, etc.).


Youth Development and Volunteer Coordination

  • Recruit youth and adult coaching volunteers and interns for the YouthLine through online and in-person methods to include underrepresented and underserved communities.
  • Collaborate with the Youth Development teammates in Portland and Central Oregon to screen applications.
  • Assist with coordinating the logistics of crisis intervention trainings for YouthLine volunteers (orientation, interviews, training, shadows).
  • Assist in YouthLine Peer Crisis Intervention Specialist Training (training and shadows).
  • Schedule volunteers (training, shadows, weekly shift coverage, monthly meetings, continuing education, etc.).
  • Communicate important information to volunteers in a timely manner.
  • Systematically check in with volunteers, with a focus on youth mental health and wellness. Offer support and connect with external resources as necessary (parents, therapists, schools, etc.).
  • Maintain current information for all volunteers (contact information, relevant forms, background checks, etc.).

Education and Outreach

  • Facilitate and help implement educational programming on suicide prevention, including peer-to-peer outreach and engagement efforts, where applicable.
  • Deliver presentations in Maui County middle and high schools to educate students and raise awareness about youth mental health, suicide, self injury, depression, and other sensitive subject matters.
  • Represent YouthLine through staffing tables, delivering short presentations, and speaking on panels at community events.
  • Coach and mentor interns and volunteers through interactions at outreach activities.
  • Co-facilitate the outreach portion of the YouthLine training for new volunteers and interns.

Clinical and Youth Development Supervisor Qualifications:

  • Master’s Degree in a related social sciences field (required)
  • Minimum of 2 years’ experience working with youth in a crisis, mentorship, or mental health setting
  • Crisis intervention training (ASIST, safeTALK, or YMHFA preferred)
  • Delivering presentations in a work or school setting
  • Strong interpersonal and communication skills
  • Ability to mentor youth with compassion and maintain professional boundaries
  • High cultural competency and commitment to inclusive, trauma-informed care
  • Ability to assess and manage high-risk situations under pressure
  • Proficient in database and Microsoft Office applications


Travel & Schedule Requirements:

  • This position requires the ability to regularly travel throughout Maui County to lead outreach events in schools and communities as well as meet with community partners.
  • This position often drives YouthLine volunteers to outreach events.
  • This position will require some flexibility in work schedule in order to meet outreach needs and will include working some evenings and weekends.

Compensation: This is a union position with a step progression based upon years of service at Lines for Life and below is the current step scale for the base rate and each step would have the $2 graduate degree differential and $1 in-office differential added onto the base pay when applicable:

0-3 years: $27.00

3-5 years: $28.62

5-7 years: $30.34

7-10 years: $32.16

>10 years: $34.09

Lines for Life offers a great benefits package valued at over $14,750 per year, $11,400 in premium coverage for employee health, vision and dental coverage, full coverage of short and long-term disability and life insurance premiums; a competitive paid time off package; a matching 401K plan equivalent to 3% of the annual salary during the first 2 years of employment after passing the match eligibility date; as well as a flexible spending plan; an employee assistance program; a free Fitbit; public service loan forgiveness (PSLF) employment certification; and eligibility to participate in an extracurricular professional development program after 6 months of employment.

If you need reasonable accommodations to participate in the application process or interview, including any pre-employment assessments, please inform us by contacting hr@linesforlife.org.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

EEO: Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer. Lines for Life shall not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. However, it shall not be a violation of this clause for the Lines for Life to extend a publicly announced preference in employment to Indians living on or near an Indian reservation, in connection with employment opportunities on or near an Indian reservation, as permitted by 41 CFR 60-1.5

All Lines for Life employees must be approved to work by the Oregon Department of Human Services’ Background Check Unit. Background checks are completed after a conditional offer of employment has been extended.