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Crisis Line Supervisor Jobs (NOW HIRING)

Opportunityalliance

$32 - $34/hr

Clinical Supervisor Maine Crisis Line (MCL) program (Remote - In Maine) Pay range: $32 - $34/hour The Maine Crisis Line is part of our continuum of crisis intervention and stabilization services ...

Lines for Life

Youth Crisis Line Team Lead

Portland, OR · On-site

$24 - $29.17/hr

Youth Crisis Line Team Lead Status: Full-Time/Non-exempt, 40 or 32 hours per week Reports to ... YouthLine Managing Supervisor Location: Portland, OR (working at multiple locations) Youth Crisis ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA · On-site

$24.75 - $32.25/hr

Crisis line staff and volunteers serve over 20.000 contacts annually through their breadth of ... Ability to work together to coordinate care with supervisors, other professionals, and emergency ...

Opportunityalliance

$23/hr

The Maine Crisis Line is part of our continuum of crisis intervention and stabilization services ... Regular communication with the team and supervisors will be maintained through virtual meetings ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA · On-site

$24.75 - $32.25/hr

Crisis line staff and volunteers serve over 20.000 contacts annually through their breadth of ... Ability to work together to coordinate care with supervisors, other professionals, and emergency ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA · On-site

$24.75 - $32.25/hr

Respond to callers on 24/7 crisis line offering suicide risk assessments, crisis intervention ... Maintain strong communication on and off shift with shift partners, shift supervisor, and program ...

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Crisis Line Supervisor information

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$12

$27

$54

How much do crisis line supervisor jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for crisis line supervisor in the United States is $27.81, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $31.25 per hour, depending on experience, location, and employer.

What does a crisis line supervisor do?

A Crisis Line Supervisor oversees the daily operations of a crisis hotline, ensuring that calls are handled professionally and compassionately. They supervise crisis line staff or volunteers, provide training and support, and may intervene in high-risk situations. Additionally, they monitor call quality, maintain records, and ensure the service meets organizational and ethical standards. Their role is essential for maintaining a supportive and effective crisis response environment.

What are the key skills and qualifications needed to thrive as a crisis line supervisor, and why are they important?

To thrive as a Crisis Line Supervisor, you need a background in mental health or social services, experience in crisis intervention, and often a relevant degree or certification such as a Licensed Clinical Social Worker (LCSW). Familiarity with crisis management software, call center systems, and documentation protocols is typically required. Strong leadership, emotional resilience, and effective communication skills distinguish outstanding supervisors in this role. These competencies ensure the delivery of timely, compassionate support to clients while maintaining a high-performing and supportive team environment.

What are some common challenges faced by crisis line supervisors, and how can they be managed effectively?

Crisis Line Supervisors often encounter challenges such as managing high-stress situations, supporting staff experiencing secondary trauma, and ensuring consistent quality of service during peak call times. Effective supervisors address these by providing regular debriefings, offering ongoing training in crisis intervention, and fostering a supportive team culture. It's also important for supervisors to implement clear protocols and encourage self-care among staff to maintain resilience and minimize burnout.

What is the difference between Crisis Line Supervisor vs Crisis Counselor?

AspectCrisis Line SupervisorCrisis Counselor
CredentialsTypically requires a bachelor's degree in psychology, social work, or related field; relevant certifications may be preferredUsually requires a bachelor's degree in a related field; certifications like crisis intervention training are common
Work EnvironmentSupervises crisis hotline staff, manages calls, and ensures quality service in a call center setting
Employer & IndustryNonprofits, mental health agencies, crisis centers
Search & Comparison IntentUnderstanding supervisory roles and responsibilities in crisis intervention

In summary, a Crisis Line Supervisor oversees crisis hotline staff and manages call quality, while a Crisis Counselor directly provides support to individuals in crisis. Both roles require relevant education and certifications, but the supervisor has additional managerial responsibilities.

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Crisis Line Supervisor jobs near you

Crisis Line Supervisor (Relief)

Houston, TX • On-site

The Harris Center for Mental Health and IDD
Hospitals • 1 - 5K employees
Learn more about The Harris Center for Mental Health and IDDexternal

Full-time

Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

The Harris Center for Mental Health and IDD rating

8.3

Company rating: 8.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

The Harris Center for Mental Health and IDD ("The HARRIS CENTER") is looking for a Crisis Line Supervisor (Relief) to join our team. The Crisis Line Supervisor (Relief) position provides direct supervision for crisis line counselors in processes for hiring, annual evaluations, disciplinary actions and terminations, quality review, data review, communications, and training. The position will also be the primary Supervisor on Duty (SOD) to oversee the shift while they work, monitoring call volume, being available for consultation with staff, and backing up the phones when not serving as SOD. The Crisis Line Supervisor (Relief) will be ready and available for consultation to staff when needed. This position will also assist with all other duties as assigned.
The Crisis Line program answers for Harris County, as well as for 988 and for other LMHA crisis line centers in Texas.
Your role in action:
  • Supervises Crisis Line Counselors, conducts QA reviews, provides direct feedback and coaching, aiding in hiring, DA's, and terminations.
  • Conducts annual evaluations for direct reports, developing goals for each of their direct reports in coordination with each staff member.
  • Communicates any important updates to the team.
  • Serves as primary Supervisor on Duty for consultation and debriefs during shift and monitoring daily call volume and crisis line counselor availability.
  • Is available to provide support and guidance when a crisis line counselor requires assistance.
  • Collects, organizes, and analyzes data reports from multiple sources to monitor and track program trends and outcomes.
  • Maintains professional behavior and provides excellent customer service to Internal and external stakeholders.
  • Represents the unit and the agency by providing unit-related presentations or consultations as needed at community engagement events.
  • Performs related work as assigned. Adapts to changing work requirements. Complies with agency policies and procedures.
  • Maintains flexibility to assist with supervisory coverage in a 24/7 365 work environment and assists as needed in disaster situations.

What qualifications you will need:
Education:
  • Bachelor's degree

Experience:
  • 3 years related experience required.
  • Data entry and excel reporting experience required.

Knowledge, Skills & Abilities:
  • Ability to identify and offer solutions to resolve problems
  • Effective time management and organizational skills
  • Able to utilize basic Microsoft Office programs
  • Ability to interpret and strategically utilize data
  • Ability to type 40 words per minute
  • Strong knowledge of Harris Center programs
  • Strong knowledge of appropriate mental health and IDD community referrals
  • Strong understanding of application of clinical skills in a telephonic setting.
  • Critical Thinking, Detail Oriented, and Problem-Solving Skills
  • Ability to navigate multiple computer systems/screens
  • Comfortable with numbers and metrics

About us:
The Harris Center is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, The Harris Center provides care to over 90,000 people and has an annual budget of over $300 million.
As part of its mission to transform the lives of people with behavioral health and IDD needs in the third largest county in the United States, The Harris Center provides a full continuum of services at 80 different sites across Harris County. In addition, services are provided in more than 40 different languages as well as sign language in order to better serve what is one of the largest communities in the nation.
By utilizing the unique expertise of its more than 2,500 employees, The Harris Center is committed to meeting the behavioral health and IDD needs of Harris County residents and giving them hope to live to their fullest potential.
What else you should know:
This posting is associated with position #700137
What we have to offer:
The Harris Center not only offers a competitive salary but also a suite of excellent benefits designed to enrich your life both professionally and personally. Imagine a future with a robust retirement plan complemented by our generous company matching - a testament to our investment in your long-term financial well-being. Experience the unique advantage of our prior service credit, accelerating your journey towards a more substantial Paid Time Off accrual, empowering you to enjoy well-deserved breaks.
Enjoy Cell Phone Discounts, exclusive entertainment deals through Tickets at Work, and a free Headspace subscription for mental wellness. Additionally, our Employee Assistance Program supports your overall well-being.
Take advantage of significant financial relief through student loan forgiveness as a valued member of The Harris Center team. As a qualifying entity, our employees are eligible for various student loan forgiveness programs, designed to alleviate the financial burdens associated with higher education.
Contributes to suicide care and prevention by embracing our values and applying a trauma-informed approach rooted in safety, trust, choice, collaboration, and empowerment.

What The Harris Center for Mental Health and IDD employees say

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