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Crisis Line Supervisor Jobs (NOW HIRING)

WELLSPACE HEALTH

Crisis Center Supervisor

Sacramento, CA · On-site

$91K - $119K/yr

Crisis Center Supervisor (Onsite Only) Department/Care Stream: Suicide Prevention LIA Reporting ... Successful completion of all crisis center training and a passing score on the crisis line ...

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How much do crisis line supervisor jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for crisis line supervisor in the United States is $27.81, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $31.25 per hour, depending on experience, location, and employer.

What does a Crisis Line Supervisor do?

A Crisis Line Supervisor oversees the daily operations of a crisis hotline, ensuring that calls are handled professionally and compassionately. They supervise crisis line staff or volunteers, provide training and support, and may intervene in high-risk situations. Additionally, they monitor call quality, maintain records, and ensure the service meets organizational and ethical standards. Their role is essential for maintaining a supportive and effective crisis response environment.

What are some common challenges faced by Crisis Line Supervisors, and how can they be managed effectively?

Crisis Line Supervisors often encounter challenges such as managing high-stress situations, supporting staff experiencing secondary trauma, and ensuring consistent quality of service during peak call times. Effective supervisors address these by providing regular debriefings, offering ongoing training in crisis intervention, and fostering a supportive team culture. It's also important for supervisors to implement clear protocols and encourage self-care among staff to maintain resilience and minimize burnout.

What are the key skills and qualifications needed to thrive as a Crisis Line Supervisor, and why are they important?

To thrive as a Crisis Line Supervisor, you need a background in mental health or social services, experience in crisis intervention, and often a relevant degree or certification such as a Licensed Clinical Social Worker (LCSW). Familiarity with crisis management software, call center systems, and documentation protocols is typically required. Strong leadership, emotional resilience, and effective communication skills distinguish outstanding supervisors in this role. These competencies ensure the delivery of timely, compassionate support to clients while maintaining a high-performing and supportive team environment.

What is the difference between Crisis Line Supervisor vs Crisis Counselor?

AspectCrisis Line SupervisorCrisis Counselor
CredentialsTypically requires a bachelor's degree in psychology, social work, or related field; relevant certifications may be preferredUsually requires a bachelor's degree in a related field; certifications like crisis intervention training are common
Work EnvironmentSupervises crisis hotline staff, manages calls, and ensures quality service in a call center setting
Employer & IndustryNonprofits, mental health agencies, crisis centers
Search & Comparison IntentUnderstanding supervisory roles and responsibilities in crisis intervention

In summary, a Crisis Line Supervisor oversees crisis hotline staff and manages call quality, while a Crisis Counselor directly provides support to individuals in crisis. Both roles require relevant education and certifications, but the supervisor has additional managerial responsibilities.

More about Crisis Line Supervisor jobs
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What states have the most Crisis Line Supervisor jobs? States with the most job openings for Crisis Line Supervisor jobs include:
What job categories do people searching Crisis Line Supervisor jobs look for? The top searched job categories for Crisis Line Supervisor jobs are:
Crisis Line Supervisor jobs near you

Crisis Mental Health Technician II

Pawnee Mental Health

Manhattan, KS • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Who We Are
Pawnee Mental Health is proud of the high-quality services we offer and the positive outcomes our clients achieve. Our employees are the heart of our organization, and each person contributes to our mission. We're looking for motivated, passionate individuals who want to use their skills to support others. We believe people facing mental health or substance use challenges deserve the chance to live meaningful, productive lives. If that mission resonates with you, we encourage you to explore this role and join us in making an impact.
What We Offer at Pawnee Mental Health, we are committed to supporting our employees' well-being by offering a comprehensive and competitive benefits package, including:
  • HRSA- Health Workforce: Loan Repayment Program for Health Careers
  • Continuing Education: Pawnee provides up to 5 days of additional paid leave for continuing education and a fund of up to $1,000 annually.
  • Medical & Vision Insurance: Accessible plans to support your health needs offered through BCBS or Aetna.
  • Dental Insurance: 100% covered by Pawnee for employees.
  • Kansas Public Employee Retirement System (KPERS): Secure your future with KPERS retirement benefits, a lifetime pension program.
  • Life Insurance: coverage up to 150% of your annual income and long-term disability insurance at no cost.
  • Paid Holidays: Enjoy 8 paid holidays throughout the year.
  • Generous PTO: Start earning 8 hours of PTO per month-equivalent to 12 days per year-with an increase to 18 days per year after your first anniversary.
  • Paid Medical Leave: Receive a 40-hour bank of paid medical leave.
  • Employee Assistance Program (EAP): Access support resources for your personal and professional life.
  • Supplemental Benefits: Additional life insurance coverage, ambulance transportation, short term disability, critical illness, hospital indemnity, and more.
WE ARE LOOKING FOR TWO CRISIS MENTAL HEALTH TECHNICIANS
What You'll Do
The Crisis Mental Health Technician II plays a key role in the day-to-day operations of the Crisis Stabilization Unit (CSU) as well as in other aspects of the Crisis department. This position is responsible for providing support to clients in acute behavioral health crisis, ensuring safety, de-escalation, and engagement in stabilization services. The CMHT also serves primarily on the crisis line and assists in crisis admissions, working collaboratively with the interdisciplinary team to ensure timely and appropriate access to care.
Essential Responsibilities:
CSU Operations:
  • Monitor and maintain a safe, therapeutic environment for all clients on the CSU.
  • Conduct routine client checks and document observations in accordance with policy.
  • Provide support to clinical staff during crisis interventions, de-escalation efforts, and safety planning.
  • Assist with daily routines including hygiene support, meal distribution, recreational activities, and medication pass support.
  • Complete shift documentation, incident reports, and safety logs accurately and promptly.
  • Participate in team huddles, shift change reports, and daily staff meetings.

Crisis Line Support:
  • Answer incoming crisis line calls with professionalism, empathy, and adherence to de-escalation protocols.
  • Conduct basic mental health triage, assess risk, and route calls appropriately to clinical staff when needed.
  • Dispatch mobile crisis and monitor daily chats.
  • Document all calls accurately in the electronic health record (EHR) or tracking system.

Crisis Admissions:
  • Assist with the Crisis intake process, gathering information, supporting documentation, and verifying eligibility criteria.
  • Participate in initial stabilization efforts and coordinate logistics for admissions and transfers.
  • Uphold confidentiality, ethical standards, and compliance with all relevant regulations and policies.
  • Complete and maintain up-to-date required training for this position.
  • Perform all other reasonably related duties assigned by immediate supervisor or other management personnel.

Mobile Crisis Team Support
  • Respond to community-based crisis calls as needed in collaboration with licensed clinicians.
  • Provide immediate safety triage, safety planning, resource navigation, skill building, and family support during field interventions.

Crisis Staff Expectations
  • Complete and stay current on required training for the position.
  • Adhere to the standards, policies and instructions established by PMHS Policy and Procedure and any applicable ethical codes within field of employment.
  • Review and comply with the Pawnee Code of Conduct outlined in the Employee Handbook.
  • Perform all other reasonably related duties assigned by immediate supervisor or other management personnel.

Work Environment:
  • Mix of on-site (CSU) and off-site (community) work.
  • High-intensity setting involving clients of all ages in acute crisis.
  • Shift-based responsibilities including nights and weekends.

Key Competencies:
  • Strong observation and communication skills.
  • Ability to remain calm and professional during high-stress situations.
  • Cultural sensitivity and respect for diverse backgrounds.
  • Team-oriented, dependable, and flexible in a dynamic environment.

Requirements
Required :
  • Must be at 18 years of age or older.
  • High school diploma or equivalent
  • One year of experience working in mental health/crisis services.
  • General knowledge of mental health, substance use and housing systems of care Strong oral and written communication skills using the English language.
  • Basic personal computer skills which enable the entry, retrieval and use of electronic data.

Preferred:
  • Certified in Basic CPR, First Aid, and MANDT - All employees will be required to submit to and pass a background check and drug screening.

Salary Description
$20.00

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