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Crisis Line Supervisor Jobs (NOW HIRING)

Felton Institute

Crisis Phone Counselor

San Mateo, CA

$24.75 - $32.25/hr

Respond to callers on 24/7 crisis line offering suicide risk assessments, crisis intervention ... Maintain strong communication on and off shift with shift partners, shift supervisor, and program ...

Elwyn

Mobile Crisis Shift Supervisor

PA · On-site

Shift supervisor will provide support with all calls that come into the crisis line. They will assist with obtaining necessary information to dispatch mobile crisis teams, and triage the initial ...

Elwyn

Mobile Crisis Shift Supervisor

PA · On-site

Shift supervisor will provide support with all calls that come into the crisis line. They will assist with obtaining necessary information to dispatch mobile crisis teams, and triage the initial ...

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

Collaborate with Shift Supervisors and other crisis line staff to provide or receive support * Maintain high level confidentiality while performing all duties * Uphold strict confidentiality in all ...

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How much do crisis line supervisor jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for crisis line supervisor in the United States is $27.81, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $31.25 per hour, depending on experience, location, and employer.

What does a crisis line supervisor do?

A Crisis Line Supervisor oversees the daily operations of a crisis hotline, ensuring that calls are handled professionally and compassionately. They supervise crisis line staff or volunteers, provide training and support, and may intervene in high-risk situations. Additionally, they monitor call quality, maintain records, and ensure the service meets organizational and ethical standards. Their role is essential for maintaining a supportive and effective crisis response environment.

What are the key skills and qualifications needed to thrive as a crisis line supervisor, and why are they important?

To thrive as a Crisis Line Supervisor, you need a background in mental health or social services, experience in crisis intervention, and often a relevant degree or certification such as a Licensed Clinical Social Worker (LCSW). Familiarity with crisis management software, call center systems, and documentation protocols is typically required. Strong leadership, emotional resilience, and effective communication skills distinguish outstanding supervisors in this role. These competencies ensure the delivery of timely, compassionate support to clients while maintaining a high-performing and supportive team environment.

What are some common challenges faced by crisis line supervisors, and how can they be managed effectively?

Crisis Line Supervisors often encounter challenges such as managing high-stress situations, supporting staff experiencing secondary trauma, and ensuring consistent quality of service during peak call times. Effective supervisors address these by providing regular debriefings, offering ongoing training in crisis intervention, and fostering a supportive team culture. It's also important for supervisors to implement clear protocols and encourage self-care among staff to maintain resilience and minimize burnout.

What is the difference between Crisis Line Supervisor vs Crisis Counselor?

AspectCrisis Line SupervisorCrisis Counselor
CredentialsTypically requires a bachelor's degree in psychology, social work, or related field; relevant certifications may be preferredUsually requires a bachelor's degree in a related field; certifications like crisis intervention training are common
Work EnvironmentSupervises crisis hotline staff, manages calls, and ensures quality service in a call center setting
Employer & IndustryNonprofits, mental health agencies, crisis centers
Search & Comparison IntentUnderstanding supervisory roles and responsibilities in crisis intervention

In summary, a Crisis Line Supervisor oversees crisis hotline staff and manages call quality, while a Crisis Counselor directly provides support to individuals in crisis. Both roles require relevant education and certifications, but the supervisor has additional managerial responsibilities.

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Crisis Line Supervisor jobs near you

Crisis Stab Specialist

Valley Healthcare Systems

Fairmont, WV • On-site

Full-time

PTO

Re-posted 15 days ago

Job description

NATURE OF WORK: To provide support, crisis intervention, supportive counseling and referral to those in crisis. To provide support, service coordination, crisis intervention, and facilitation of the Mental Hygiene Process for Valley's catchment area. This includes providing residential duties, basic living skills support services, monitoring clients, assessment, case management, and facilitation of group and individual supportive counseling for residents on Valley's CRU.
WORK ENVIRONMENT: In-Doors 95% of the time; outdoors and transportation areas 5% of the time
WORK PACE: Pace is determined by the frequency of callers to the Valley Healthcare System Crisis Line, number of mental hygiene petitions, and by the need of the client(s).
ESSENTIAL DUTIES:
  • Greets callers to Valley's 24-hour Crisis Line appropriately during an assigned shift, acting in a non-judgmental and caring manner regardless of race, sex, ethnicity, and culture, and responding to callers with empathy and respect. CIS will utilize active listening skills and the crisis intervention model during all calls.
  • Seeking out information and keeping up to date with new/changing information that affects the Crisis/Helpline including developing knowledge about resources in the caller's area.
  • Reports to the authorities and completes appropriate forms for high-risk calls. Offers and completes follow-ups as appropriate.
  • Facilitates the Mental Hygiene Process when an application is filed.
  • Work with other agencies, hospitals, providers, etc. to ensure the referral process is offered. Facilitation of admission to private, public and State Hospitals.
  • Promotes appropriate community interactions by handling public interactions in a professional and competent manner. Returns phone calls and requests for information in a timely manner, promotes a positive image of the agency, and maintains good rapport with agency contacts.
  • Provide initial screenings to perspective consumers when they are requesting services and inform of current walk in -procedures.
  • Completes and submits documentation as required by Valley, Medicaid, Medicare, Private Insurances and any other licensing agency. Employee ensures all documentation is submitted in a timely and accurate manner in each consumer's EMR.
  • Provide assessments, treatment planning, IDT Meetings, and group/individual counseling services per treatment schedule, as directed by supervisor.
  • Monitor clients within the Crisis Unit to ensure their needs are met per the treatment plan.
  • Will hold supportive counseling sessions for clients as indicated by the treatment plan.
  • Perform daily residential duties such doing laundry, changing bed sheets, tracking inventory and stock, etc.
  • Work with other members of the Crisis Team to coordinate services.
  • Assists with cleaning duties on the Unit as assigned by Supervisor in order to meet licensure requirements.
  • Assure that the safety, health and well-being of consumers are always maintained on or off site.
  • Implement treatment and behavioral plans in compliance with Valley's and State guidelines.
  • Adheres to Valley's Standards of Conduct and Compliance and follows ethical guidelines of their profession. Follows Valley policies and procedures regarding paid time off, call-offs, and other attendance issues.
  • Monitor, maintain and use appropriately, all equipment and supplies.
  • Support and help in the training of new employees.
  • Attends all mandated meetings and trainings related to profession and enhances knowledge and/or skills which include Learning Management System (LMS) Trainings.
  • OTHER DUTIES AS ASSIGNED.

MINIMUM QUALIFICATIONS:
  • Ability to perform Essential Duties as outlined below:
  • BA/BS in Human Service Field.
  • Valid Photo ID
  • Ability to comply with Consumer's Rights.
  • Ability to comply with Valley's and Division departmental safety procedures.
  • Ability to read, write and speak the English language.
  • Possess basic computer and E-Mail skills
  • Ability to document/type into an Electronic Medical Record (EMR)
  • Excellent Communication skills to work as part of a team
PREFERRED QUALIFICATIONS:
  • Experience in Crisis work.
  • Experience in Mental Health and/or Substance Use Disorder fields.
  • Knowledge of commitment law.
  • Knowledge of diverse disability populations.
  • Knowledge of community resources for behavioral health issues.

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