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Crisis Counselor Jobs in Rochester, NY (NOW HIRING)

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$13

$23

$32

How much do crisis counselor jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for crisis counselor in Rochester, NY is $23.59, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $26.78 per hour, depending on experience, location, and employer.

What is a crisis counselor?

A crisis counselor helps people work through stressful situations, such as traumatic events or mental health issues. As a crisis counselor, you may support clients via face-to-face counseling or take client calls through a hotline. Your job duties vary based on the medium through which you counsel, but the end goal is making sure clients are not a danger to themselves or others. You must have some clinical work experience for this job. Some crisis counselors have career training in nursing, social work, or community health work, but your employer may require that you complete additional training. This job requires excellent interpersonal skills and an empathetic mindset.

What are some common challenges crisis counselors face when supporting clients, and how are these addressed within the team?

Crisis Counselors often encounter highly emotional or unpredictable situations, which can be challenging both emotionally and logistically. Managing intense conversations, ensuring client safety, and maintaining personal well-being are central concerns. Most organizations provide regular supervision, debriefings, and peer support to help counselors process difficult experiences and prevent burnout. Working collaboratively with other team members, including supervisors and clinical staff, ensures that clients receive comprehensive support and that counselors are not handling complex cases alone.

What is the difference between Crisis Counselor vs Mental Health Counselor?

AspectCrisis CounselorMental Health Counselor
Required CredentialsTypically requires a high school diploma or associate's degree; some roles need certification or licensureRequires a master's degree in mental health or counseling and state licensure
Work EnvironmentOften works in crisis centers, helplines, hospitals, or community settingsWorks in clinics, private practices, hospitals, or community agencies
Employer & Industry UsageUsed by crisis intervention services, mental health agencies, and hospitalsEmployed by mental health clinics, private practices, hospitals, and schools

While both Crisis Counselors and Mental Health Counselors support individuals with mental health challenges, Crisis Counselors focus on immediate, short-term intervention during crises, often in urgent settings. Mental Health Counselors provide ongoing therapy and treatment for a wide range of mental health issues. The roles overlap in credentials and work environments, but their primary focus and scope differ.

Are crisis counselors in demand?

Crisis counselors are in high demand due to increasing awareness of mental health issues and the need for immediate support in various settings such as hospitals, schools, and community organizations. The profession often requires strong communication skills and relevant certifications, and job growth is expected to be faster than average over the coming years.

What does a crisis counselor do?

A crisis counselor provides immediate support to individuals experiencing emotional distress, mental health crises, or suicidal thoughts. They assess the situation, offer coping strategies, and connect clients to ongoing resources or treatment when necessary, often working in call centers, hospitals, or community settings and requiring strong communication skills and crisis intervention training.

What qualifications do you need to be a crisis counselor?

To become a crisis counselor, candidates typically need a relevant bachelor's degree in psychology, social work, or a related field, along with strong communication and active listening skills. Many roles also require certification such as the Crisis Prevention and Intervention (CPI) or Mental Health First Aid, and some positions may prefer prior experience in mental health or counseling environments.
More about Crisis Counselor jobs

What are the most commonly searched types of Crisis Counselor jobs in Rochester, NY?

The most popular types of Crisis Counselor jobs in Rochester, NY are:

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For Crisis Counselor jobs in Rochester, NY, the most frequently searched job titles are:

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The top searched job categories for Crisis Counselor jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Crisis Counselor jobs?

Cities near Rochester, NY with the most Crisis Counselor job openings:

Crisis Counselor jobs near you
Infographic showing various Crisis Counselor job openings in Rochester, NY as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 32% In-person, 4% Hybrid, and 64% Remote job distribution, with an average salary of $49,072 per year, or $23.6 per hour.

Evening Triage Counselor

Rochester, NY

Center for Youth Services
51 - 200 employees
Learn more about Center for Youth Servicesexternal

$23/hr

Full-time

Re-posted 11 days ago

Job description

The Center for Youth: Started BY YOUTH FOR YOUTH. We partner with youth to realize their full potential, by creating opportunities, removing barriers and promoting social justice.

Overview:

The Evening Triage Counselor is responsible for providing crisis counseling and responsive care for youth ages 12-21. The Counselor completes a comprehensive assessment that identifies immediate needs as well as longer term developmental and/or treatment needs. This position also provides crisis counseling for families, information dissemination and referral services, as needed.

Schedule: Full time Monday- Friday 12p-8pm

Responsibilities:

  • Triage/ assessment and intake
  • Assessment of substance use/abuse, problem gambling and other risk factors
  • Individual and family crisis counseling/crisis intervention
  • Referral readiness and referral
  • Youth advocacy
  • Case management
  • Community outreach and networking with other agencies/ providers
  • Parent group facilitation (research/science based curricula) as needed
  • Transportation of clients, when required

Required Qualifications:

  • Bachelor's Degree in Human Service or related field AND 2 years' experience OR equivalent combination
  • A valid driver's license

Skills:

  • Counseling approaches and techniques
  • Strong time management and multi-tasking skills
  • Excellent literacy and communication skills
  • Knowledge of community resources

Pay Rate: $23 per hour

The Center for Youth Provides Equal Employment Opportunities

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