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Remote Crisis Counselor Jobs in Rochester, NY (NOW HIRING)

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Remote Crisis Counselor information

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How much do remote crisis counselor jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for remote crisis counselor in Rochester, NY is $23.59, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $26.78 per hour, depending on experience, location, and employer.

What is a remote crisis counselor?

A Remote Crisis Counselor provides support and guidance to individuals experiencing emotional distress or crisis, typically through phone, chat, or video communication. They assess situations, offer coping strategies, and connect individuals with resources or emergency services if needed. This role requires strong listening skills, empathy, and the ability to remain calm under pressure. Crisis counselors often work for helplines, mental health organizations, or disaster response services.

What does a remote crisis counselor do?

A typical day for a Remote Crisis Counselor involves responding to calls, texts, or online messages from individuals experiencing personal crises, assessing their needs, and providing immediate emotional support and safety planning. Counselors often collaborate virtually with supervisors or multidisciplinary teams to ensure clients receive the best care and may document each interaction in secure systems for confidentiality and follow-up. Work shifts can vary, including evenings, overnights, or weekends, depending on the organization's coverage needs. The remote environment offers flexibility but also requires strong self-motivation, adherence to protocols, and ongoing communication with team members.

What skills and qualifications are needed to be a remote crisis counselor?

To thrive as a Remote Crisis Counselor, you need a background in psychology, social work, or counseling, often supported by a relevant degree, crisis intervention training, and sometimes licensure or certification. Familiarity with secure telecommunication platforms, case management software, and confidentiality protocols is crucial. Outstanding active listening, empathy, cultural sensitivity, and the ability to remain calm under pressure are key soft skills for this role. These abilities help ensure effective support for individuals in crisis, maintaining both their safety and the quality of care delivered remotely.

What are the most commonly searched types of Crisis Counselor jobs in Rochester, NY?

The most popular types of Crisis Counselor jobs in Rochester, NY are:

What are popular job titles related to Remote Crisis Counselor jobs in Rochester, NY?

For Remote Crisis Counselor jobs in Rochester, NY, the most frequently searched job titles are:

What cities near Rochester, NY are hiring for Remote Crisis Counselor jobs?

Cities near Rochester, NY with the most Remote Crisis Counselor job openings:

Infographic showing various Remote Crisis Counselor job openings in Rochester, NY as of August 2026, with employment types broken down into 3% As Needed, 78% Full Time, 16% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $49,072 per year, or $23.6 per hour.

Remote Licensed Mental Health Counselor - Addiction Focus

Heritage Behavioral Health

Rochester, NY โ€ข Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post hasย expired today.ย Applications are no longer accepted.


Job description

Position Overview

Heritage Behavioral Health is actively seeking dedicated Licensed Mental Health Counselors (LMHC) who specialize in addiction therapy to join our dynamic team. This full-time, remote position allows you to make a significant impact on the lives of individuals facing mental health challenges, particularly those grappling with substance use disorders. You will play a crucial role in delivering compassionate care, crisis intervention, and ongoing support to help clients navigate their recovery journey.

About the Organization

Heritage Behavioral Health is a community-centered health clinic located in Rochester, New York, dedicated to providing comprehensive mental health services. Our mission is to foster wellness and recovery by delivering high-quality care to individuals and families affected by addiction and other mental health issues. We are committed to empowering our clients with the tools they need to lead fulfilling lives, and our dedicated team works collaboratively to ensure every client receives the personalized attention they deserve.

Work Environment

In this remote setting, you will have the flexibility to work from home while benefiting from a supportive and structured virtual environment. Our team culture emphasizes collaboration, continuous learning, and professional development. Regular team meetings, online training sessions, and an active online community ensure you remain connected with your colleagues while honing your crisis counseling skills and techniques.

Key Responsibilities
  • Conduct thorough crisis assessments for individuals experiencing acute mental health distress, ensuring timely and accurate interventions.
  • Provide immediate counseling services to clients in crisis, employing evidence-based practices and techniques.
  • Work closely with law enforcement and emergency response personnel to protect client safety and facilitate interventions when necessary.
  • Develop personalized crisis intervention plans and provide ongoing follow-up care recommendations aimed at long-term recovery.
  • Utilize crisis intervention strategies and de-escalation procedures to manage high-stress situations effectively.
  • Engage in continuous professional development opportunities to refine your skills in crisis counseling and trauma-informed care.
Patient Population / Client Focus

You will work predominantly with individuals dealing with substance use disorders, providing specialized support for clients facing immediate mental health crises. This includes trauma intervention and strategies for emotional crisis management. Your empathetic and culturally sensitive approach will be essential in building therapeutic relationships that foster trust and healing.

Qualifications
  • Masterโ€™s degree in Mental Health Counseling from an accredited institution.
  • Current, valid Licensed Mental Health Counselor (LMHC) designation.
  • A minimum of three years of direct experience in crisis intervention and mental health counseling.
  • Demonstrated expertise in crisis counseling and trauma-informed practices.
  • Proficiency in delivering effective counseling services to clients in immediate mental health crises.
  • Strong communication and interpersonal skills to establish rapport quickly and effectively.
  • In-depth understanding of ethical and legal standards in mental health counseling.
Preferred Experience
  • Certification or additional training in crisis intervention techniques and strategies is highly advantageous.
  • Experience working in remote environments and utilizing telehealth technologies for delivering counseling services.
Compensation and Benefits

The salary for this position ranges between USD 70,000 and 95,000 annually, commensurate with experience and qualifications. Heritage Behavioral Health offers a competitive benefits package that includes:

  • Comprehensive medical, dental, and vision insurance plans for employees and their families.
  • Malpractice insurance coverage for added peace of mind in your practice.
  • A retirement savings plan with employer contributions for your financial future.
  • Generous paid time off, encompassing vacation, sick leave, and paid holidays to support work-life balance.
  • Life and disability insurance options to provide financial security for you and your family.
  • An employee assistance program to support mental well-being and personal development.
Career Growth Opportunities

At Heritage Behavioral Health, we believe in nurturing talent and fostering career advancement. As a Licensed Mental Health Counselor, you will have access to ongoing training and development resources to further enhance your skills. Opportunities for specialization, leadership roles, and participation in innovative projects within the organization are available to those who aspire to grow.

Why Join Our Team

By joining Heritage Behavioral Health, you are choosing to be part of a compassionate and dedicated team committed to making a positive difference in the community. You will have the privilege of guiding individuals through some of the most challenging moments in their lives and contributing to their recovery. We value our employees and strive to create a supportive environment where everyone can thrive personally and professionally.

Application Information

If you are passionate about mental health counseling and are ready to take on a rewarding challenge, we invite you to submit your resume for consideration. Embrace the opportunity to make a significant impact in the lives of others while advancing your career in a supportive and innovative environment. Take the next step toward making your professional aspirations a reality today!