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Crisis Call Center Jobs in Indiana (NOW HIRING)

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

This position will work closely with the call center staff and will report to the Call Center ... Upon receiving a certification in Crisis Management, will respond to crisis calls as backup. Level ...

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

$14.25 - $17.75/hr

This position will work closely with the call center staff and will report to the Call Center ... Upon receiving a certification in Crisis Management, will respond to crisis calls as backup. Level ...

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

$14.25 - $17.75/hr

This position will work closely with the call center staff and will report to the Call Center ... Upon receiving a certification in Crisis Management, will respond to crisis calls as backup. Level ...

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Crisis Call Center information

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$9

$21

$36

How much do crisis call center jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for crisis call center in Indiana is $21.79, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $25.24 per hour, depending on experience, location, and employer.

What is a crisis call center?

A Crisis Call Center is a specialized service that provides immediate support, resources, and intervention for individuals experiencing emotional distress, mental health crises, or other urgent situations. Staffed by trained professionals or volunteers, these centers offer confidential assistance over the phone, and sometimes through text or online chat. Their main goal is to help de-escalate crises, provide emotional support, and connect callers with appropriate services or emergency help when needed.

What are the key skills and qualifications needed to thrive as a crisis call center specialist, and why are they important?

To thrive as a Crisis Call Center Specialist, you need strong listening skills, crisis intervention training, and often a background in psychology, social work, or a related field. Familiarity with call management systems, crisis intervention protocols, and relevant certifications like ASIST (Applied Suicide Intervention Skills Training) is common. Exceptional empathy, emotional resilience, and the ability to remain calm under pressure are crucial soft skills. These competencies enable effective support for individuals in crisis, ensuring their safety and connecting them with appropriate resources.

What are some common challenges faced by crisis call center staff, and how are they supported in managing stress?

Crisis call center staff often handle emotionally intense situations, which can lead to compassion fatigue and stress. To help manage these challenges, many centers provide regular supervision, access to mental health resources, and debriefing sessions after particularly difficult calls. Team members typically work closely together and support each other, fostering a collaborative environment. Ongoing training in self-care and stress management is also common to help staff maintain their well-being while providing crucial support to callers.

What qualifications do you need to work for the crisis call center?

To work as a crisis call center agent, candidates typically need a high school diploma or equivalent, strong communication and active listening skills, and the ability to handle stressful situations. Some positions may require training in crisis intervention or mental health first aid, and familiarity with call center software is often preferred.

What are popular job titles related to Crisis Call Center jobs in Indiana?

For Crisis Call Center jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Crisis Call Center jobs in Indiana look for?

The top searched job categories for Crisis Call Center jobs in Indiana are:

What cities in Indiana are hiring for Crisis Call Center jobs?

Cities in Indiana with the most Crisis Call Center job openings:

Crisis Call Center jobs near you
Infographic showing various Crisis Call Center job openings in Indiana as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $45,313 per year, or $21.8 per hour.

Call Center Representative

Indianapolis, IN • On-site

Mission Pre-born In
See more jobs at Mission Pre-born Inexternal

$17 - $20/hr

Full-time

Medical, Retirement, PTO

Re-posted 18 days ago

Job description

Description:

Scope: We are seeking a Christ-loving, compassionate, pro-life individual to support the call center team in fielding calls from abortion-minded women. Utilize your skills and life to increase your service to Jesus Christ by working alongside us in saving babies and souls.

Report: Contact Center Director (Remote)

Location: Remote

A Little About Us: PreBorn! is a national grant-maker exclusively for pregnancy clinics across the U.S. (and a few beyond)! We empower clinics through providing training, consultation, and equipment to help rescue babies and bring mothers and their families to the saving knowledge of Christ.

We are a God-centered and God-directed non-profit that seeks to operate with excellence, efficiency, and innovation. We are a diverse family with people from all different backgrounds united through our love for Christ and our love for life.

Character Qualities:

· Integrous  Integrous

· Adaptable  Adaptable

· Teachable  Teachable

· Organized  Organized

·  · Compassion-Hearted

· Multitasker  Multitasker

·  · Clear Communicator

·  · Active Listener

Duties:


·  · Answer and redirect call from abortion-minded individuals

·  · Utilize in-house booking platform to schedule clients

·  · Utilize CTM phone system for receiving and responding to calls, texts and emails

·  · Communicate with local centers, as needed, to ensure the smooth booking of appointments

·  · All other duties as assigned by the Contact Center Director


Benefits: (Full time only)

·  · Health Insurance

·  · 401K matching

·  · Paid vacation

·  Paid holidays

Requirements:


Qualifications:   


·  · Personal, growing relationship with Jesus Christ

·  · Agreement with, and adherence to, PreBorn!’s Statement of Faith and Code of Christian Conduct

· · 100% pro-life  

· Willingness to intercede before God for the ministry of PreBorn!

· Access to high-speed internet

· A quiet space to take calls without interruptions and/or background noise

· · Experience in pregnancy crisis centers - Strongly preferred

· Experience and confidence in taking and redirecting phone calls from abortion-minded individuals

· Ability to handle high volume, high-stress phone calls with calm and efficacy

·  · Multi-tasker handling multiple platforms at one time

·  · Proficient verbal and written communication skills

·  · Bi-Lingual in Spanish and English

Apply