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Crisis Call Center Supervisor Jobs (NOW HIRING)

DirectedLINK LLC

Call Center Supervisor

Los Angeles, CA · On-site

$80K - $100K/yr

Call Center Supervisor (Night Shift) Employment Type: Full-time Compensation Range: $80,000 - $100,000 annually Location: Los Angeles, CA Work Schedule: Onsite, Night Shift Industry: Legal Services ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX · On-site

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location El Paso, TX Travel Minimal FLSA Status Exempt (Salaried) Role Summary The Call Center Supervisor ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX · On-site

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location El Paso, TX Travel Minimal FLSA Status Exempt (Salaried) Role Summary The Call Center Supervisor ...

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

Bestway Rental, Inc.

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

Spay Neuter Network

Call Center Supervisor

Crandall, TX

$19 - $21/hr

The Call Center Supervisor is responsible for overseeing the daily operations of the call center team, ensuring high levels of customer satisfaction, service quality, and operational efficiency. This ...

Illinois Mutual

Call Center Supervisor

Peoria, IL · On-site

$58K - $62K/yr

Call Center Supervisor Department: Policy Service Reports To: Manager, Policy Service Location: Home Office Job Type: Full Time Commitment to Core Values At Illinois Mutual, our culture is built ...

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All JobsCrisis Call Center Supervisor Jobs

Crisis Call Center Supervisor information

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$29.5K

$63.8K

$109.5K

How much do crisis call center supervisor jobs pay per year?

As of Aug 7, 2026, the average yearly pay for crisis call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a crisis call center supervisor?

To thrive as a Crisis Call Center Supervisor, you need experience in crisis intervention, strong leadership abilities, and a relevant degree in social work, psychology, or a related field. Familiarity with call center software, case management systems, and certifications such as ASIST or Mental Health First Aid are often required. Exceptional communication, emotional resilience, and conflict resolution skills help supervisors support staff and manage high-stress situations effectively. These competencies are crucial for ensuring team performance, maintaining service quality, and delivering appropriate support to individuals in crisis.

What is the difference between Crisis Call Center Supervisor vs Crisis Counselor?

AspectCrisis Call Center SupervisorCrisis Counselor
CredentialsHigh school diploma or equivalent; leadership experienceRelevant counseling certification or degree (e.g., psychology, social work)
Work EnvironmentCall centers, emergency response settingsTherapeutic or clinical settings, community agencies
Employer & IndustryNonprofit, government, mental health organizationsHospitals, mental health clinics, community services
Primary FocusSupervising call center operations and staffProviding direct emotional support and crisis intervention

The Crisis Call Center Supervisor oversees call center staff and operations, ensuring effective crisis response, while the Crisis Counselor provides direct emotional support to individuals in crisis. Both roles require strong communication skills, but the supervisor focuses on management, whereas the counselor emphasizes direct client intervention.

What are common challenges faced by crisis call center supervisors and how can they be managed?

Crisis Call Center Supervisors often face challenges such as managing high-stress situations, supporting staff who handle emotionally intense calls, and ensuring consistent quality of service during peak times. Effective supervisors address these challenges by providing regular training, facilitating debriefing sessions, and fostering a supportive team culture. They also implement structured protocols and encourage open communication to help staff cope with the emotional demands of the role, ensuring both employee well-being and high-quality crisis intervention for callers.

What is a crisis call center supervisor?

Crisis Call Center Supervisors oversee the daily operations of crisis hotlines or helplines, ensuring that staff provide effective and compassionate support to people in distress. They manage and train call center staff, handle escalated or complex calls, and maintain protocols for responding to various types of crises, such as mental health emergencies, domestic violence, or suicide prevention. Their role is vital in ensuring quality control, staff well-being, and the overall effectiveness of crisis intervention services.
More about Crisis Call Center Supervisor jobs
What cities are hiring for Crisis Call Center Supervisor jobs? Cities with the most Crisis Call Center Supervisor job openings:
What states have the most Crisis Call Center Supervisor jobs? States with the most job openings for Crisis Call Center Supervisor jobs include:
What job categories do people searching Crisis Call Center Supervisor jobs look for? The top searched job categories for Crisis Call Center Supervisor jobs are:
Crisis Call Center Supervisor jobs near you
Infographic showing various Crisis Call Center Supervisor job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Call Center Supervisor

DirectedLINK LLC

Los Angeles, CA • On-site

$80K - $100K/yr

Full-time, Other

Re-posted 3 days ago

Job description

Title: Call Center Supervisor (Night Shift)

Employment Type: Full-time

Compensation Range: $80,000 - $100,000 annually

Location: Los Angeles, CA

Work Schedule: Onsite, Night Shift

Industry: Legal Services

Company Overview

This organization is a high-volume legal services provider supporting personal injury and employment-related matters through a centralized intake operation. The firm relies on structured call center processes, sales discipline, and client engagement excellence to drive case acquisition and service quality.

Position Summary

The Call Center Supervisor leads a night-shift intake team responsible for engaging potential clients and supporting case sign-ups. This role manages staffing, call quality, training, and performance while ensuring consistent client experience and operational coverage during extended hours.

Key Responsibilities

  • Lead and supervise a team of more than fifteen intake representatives
  • Create and manage work schedules to ensure adequate night and weekend coverage
  • Audit and monitor intake calls for quality, compliance, and conversion effectiveness
  • Assist intake representatives with client sign-ups as needed
  • Lead onboarding and training for new intake hires
  • Support client referral processes and intake procedures
  • Foster a positive, team-oriented onsite work environment
  • Work evenings, nights, weekends, and holidays as required

Required Qualifications

  • Ability to work evenings, nights, weekends, and holidays
  • Prior management or supervisory experience
  • Experience working in a call center environment
  • Bachelor’s degree in a relevant field
  • Experience managing or coaching entry-level workforce populations
  • Sales experience or sales-driven operational exposure
  • Strong communication and professional presence

Preferred Qualifications

  • Call center management experience
  • Experience working in a legal services environment
  • Familiarity with Salesforce or legal CRM platforms
  • Bilingual language proficiency