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Credit Union Chief Operating Jobs (NOW HIRING)

Monroe Community Credit Union

Exempt SUMMARY The Chief Operating Officer (COO) is responsible for leading the credit union's daily operations and executing strategies that support organizational growth, operational excellence ...

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Credit Union Chief Operating information

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$33K

$124.4K

$200.5K

How much do credit union chief operating jobs pay per year?

As of Sep 11, 2026, the average yearly pay for credit union chief operating in the United States is $124,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,000.00 and $146,000.00 per year, depending on experience, location, and employer.

What does a credit union chief operating officer do?

A Credit Union Chief Operating Officer (COO) is responsible for overseeing the day-to-day operational functions of the credit union. This includes managing departments such as lending, member services, and branch operations to ensure efficiency, compliance, and high-quality service. The COO implements strategies to improve processes, supports business growth, and ensures that the credit union operates smoothly while meeting regulatory requirements. They work closely with other executives to align operations with the credit union’s mission and goals.

What are the key skills and qualifications needed to thrive as a credit union chief operating officer, and why are they important?

To thrive as a Credit Union Chief Operating Officer, you need expertise in financial services operations, regulatory compliance, and strategic management, often supported by a bachelor’s or master’s degree in business or finance. Familiarity with core banking systems, risk management tools, and industry certifications such as CUES or CUNA are typically expected. Strong leadership, problem-solving, and interpersonal communication skills are crucial for guiding teams and fostering collaboration across departments. These competencies ensure effective operations, regulatory adherence, and member satisfaction in a competitive financial environment.

What are some common challenges faced by a credit union chief operating officer, and how can they be addressed?

A Credit Union Chief Operating Officer (COO) often faces challenges such as adapting to regulatory changes, streamlining operations for efficiency, and managing technological upgrades. Balancing member service excellence with cost controls can also be demanding, particularly in a highly competitive financial environment. Successful COOs address these challenges by fostering open communication across departments, investing in staff training, and implementing process improvements that enhance both compliance and member satisfaction. Additionally, COOs frequently collaborate with IT, risk, and lending teams to ensure smooth operations and strategic alignment.

What is the difference between Credit Union Chief Operating vs Credit Union Operations Manager?

AspectCredit Union Chief OperatingCredit Union Operations Manager
ResponsibilitiesOversees overall operations, strategic planning, and policy developmentManages daily operations, staff, and customer service functions
CredentialsTypically requires a bachelor’s degree, extensive experience, and leadership skillsUsually requires a bachelor’s degree and relevant experience in operations
Work EnvironmentExecutive-level, strategic focus, senior management meetingsOperational focus, team management, customer interaction
Industry UsageUsed in larger credit unions with complex structuresCommon in credit unions of various sizes for operational roles

The Credit Union Chief Operating is a senior leadership role responsible for strategic oversight and overall operations, while the Credit Union Operations Manager handles daily operational management and staff supervision. Both roles require relevant experience, but the Chief Operating position involves broader strategic responsibilities.

What are popular job titles related to Credit Union Chief Operating jobs?

For Credit Union Chief Operating jobs, the most frequently searched job titles are:

Infographic showing various Credit Union Chief Operating job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $124,409 per year, or $59.8 per hour.

Chief Operations Officer

Maddock, ND • On-site

North Star Community Credit Union
11 - 50 employees
Learn more about North Star Community Credit Unionexternal

Other

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Provide executive leadership and oversight for branch network, call center, back-office operations, consumer deposits, and loan originations.

  • Participate in strategic planning, organizational growth initiatives, and board reporting to align operational strategies with long-term goals.

  • Foster collaboration across the organization and support innovation and process improvement.

Job description

Chief Operations Officer

Full Time Senior Management Maddock, ND, US

North Star Community Credit Union Chief Operating Officer

If you are an experienced executive leader who is passionate about operational excellence, strategic growth, and delivering exceptional member service, we encourage you to apply for the Chief Operating Officer position with North Star Community Credit Union.

Position Summary

As a result of an upcoming retirement, North Star Community Credit Union is seeking a talented and strategic leader to join its team as the Chief Operating Officer (COO). Reporting directly to and partnering closely with the CEO, the COO provides executive leadership and oversight for the branch network, call center, back-office operations, consumer deposits and loan originations, marketing, and training and talent development. This individual will play a key role in strategic planning, organizational growth initiatives, and board reporting, while helping ensure operational strategies align with the Credit Union’s long-term goals and commitment to exceptional member service. The COO will foster collaboration across the organization and support innovation and process improvement. A bachelor’s degree and 10+ years of progressive credit union leadership experience are required; advanced degrees and industry certifications are preferred.

Company Profile

North Star Community Credit Union was founded in December 1940 as Benson County Cooperative Credit Union in Maddock, North Dakota. What began with a membership of just 149 individuals has grown steadily over the past 85 years into a strong and trusted financial institution serving over 22,000 members, with over $470 million in assets and 13 branches located across a wide geographic area. This growth reflects a continued commitment to meeting the evolving financial needs of the communities it serves while maintaining a strong local presence. Throughout its history, North Star Community Credit Union has remained dedicated to the credit union philosophy of “Not for Profit, Not for Charity, But for Service.” By offering a full range of financial products and services, the credit union empowers its members with equal voice and participation in the direction and operation of the organization. This member-focused approach ensures that decisions are made with the best interests of the community in mind, fostering long‑term relationships built on trust, service, and financial well‑being.

Community Profile

Maddock, North Dakota, is ideally located within driving distance of Minot, Grand Forks, Fargo, and Bismarck, offering convenient access to the amenities of larger cities while maintaining the charm of a close‑knit rural community. As the headquarters location, Maddock provides a welcoming atmosphere, affordable cost of living, and an excellent quality of life for individuals and families alike. The surrounding area is rooted in agriculture and is home to a strong farming community, contributing to the region’s hardworking culture and sense of community pride. Residents also enjoy scenic outdoor spaces and a variety of recreational opportunities, including hunting, fishing, and snowmobiling during the winter months. For those raising a family or planning to start one, Maddock is home to a strong, supportive school system that plays an important role in the community. The area is known for its commitment to education, small class sizes, and opportunities for students to be actively involved both academically and through extracurricular activities. Candidates may also choose to live in nearby Minot, North Dakota, which offers additional shopping, dining, healthcare, and entertainment options. Together, the communities offer a balance of small‑town living, regional amenities, and year‑round outdoor recreation. Home to Minot State University and a regional airport, the city provides convenient amenities while still maintaining the approachable feel and outdoor lifestyle North Dakota is known for. Together, Maddock and Minot offer flexibility for candidates seeking either small‑town living or a slightly larger regional community.

Compensation

A comprehensive compensation package will be offered to the selected candidate.

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