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Credit Support Agent Jobs (NOW HIRING)

Matanuska Telephone Association

Working in a fast paced 24-hour call center environment, the Technical Support Agent serves as the ... credit requests. * Monitors trends of incoming calls and quickly recognizes, analyzes, and reports ...

Matanuska Telephone Association

Working in a fast paced 24-hour call center environment, the Technical Support Agent serves as the ... credit requests. * Monitors trends of incoming calls and quickly recognizes, analyzes, and reports ...

Harvia US, Inc.

Customer Support Agent

Holland, MI · On-site

$18 - $20/hr

Customer Support Agent Location: Remote/Holland, MI Position Summary Harvia is seeking a Customer ... Any college or university credits can be in lieu of experience. * Excellent verbal and written ...

Harvia US, Inc.

Customer Support Agent

Grand Rapids, MI · On-site

$18 - $20/hr

Customer Support Agent Location: Grand Rapids/Remote Position Summary Harvia is seeking a Customer ... Any college or university credits can be in lieu of experience. * Excellent verbal and written ...

Harvia US, Inc.

Customer Support Agent

Lewisburg, WV · On-site

$18 - $20/hr

Customer Support Agent Location: Lewisburg, WV, 24901 Position Summary Harvia is seeking a Customer ... Any college or university credits can be in lieu of experience. * Excellent verbal and written ...

Expeditors

Administrative Support Agent

Romulus, MI · On-site

Administrative Support Agent We take care of our employees, and they take care of our customers ... Timely review of credits as the accounts are being reviewed, process credits and issue refund ...

Tri counties bank

Customer Support Agent

Redding, CA · On-site

$18.50 - $19.50/hr

Join our team as a Customer Support Agent. Bilingual Spanish-speaking candidates strongly ... Our agents are experts in online banking, debit/credit cards, checking accounts, loan servicing ...

Tri Counties Bank

Customer Support Agent

Chico, CA · On-site

$18 - $19.50/hr

Join our team as a Customer Support Agent. Bilingual Spanish-speaking candidates strongly ... Our agents are experts in online banking, debit/credit cards, checking accounts, loan servicing ...

Tri Counties Bank

Customer Support Agent

Redding, CA · On-site

$18.50 - $19.50/hr

Join our team as a Customer Support Agent. Bilingual Spanish-speaking candidates strongly ... Our agents are experts in online banking, debit/credit cards, checking accounts, loan servicing ...

Tri counties bank

Customer Support Agent

Chico, CA · On-site

$18 - $19.50/hr

Join our team as a Customer Support Agent. Bilingual Spanish-speaking candidates strongly ... Our agents are experts in online banking, debit/credit cards, checking accounts, loan servicing ...

Tri Counties Bank

Customer Support Agent

Redding, CA · On-site

$18.50 - $19.50/hr

Join our team as a Customer Support Agent. Bilingual Spanish-speaking candidates strongly ... Our agents are experts in online banking, debit/credit cards, checking accounts, loan servicing ...

Tri Counties Bank

Customer Support Agent

Chico, CA · On-site

$18 - $19.50/hr

Join our team as a Customer Support Agent. Bilingual Spanish-speaking candidates strongly ... Our agents are experts in online banking, debit/credit cards, checking accounts, loan servicing ...

Expeditors

Administrative Support Agent

Romulus, MI · On-site

Provide up to date detailed collection notes listing action on invoices outside of established credit terms in the ARCM system (Accounts Receivable Collections Management) * Understand and document ...

Somewhere

Customer Support & Sales Agent

$19.25 - $25.50/hr

Customer Support & Sales Agent Full-Time (40 hrs/week) | Fully Remote Location: South Africa (U.S ... S. customers who have received their credit card in the mail. Your primary responsibility is to ...

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Credit Support Agent information

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How much do credit support agent jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for credit support agent in the United States is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $16.35 per hour, depending on experience, location, and employer.

What are popular job titles related to Credit Support Agent jobs?

For Credit Support Agent jobs, the most frequently searched job titles are:

Technical Support Agent

On-site

Matanuska Telephone Association
201 - 500 employees
Learn more about Matanuska Telephone Associationexternal

Full-time

Posted 5 days ago

Job description

Working in a fast paced 24-hour call center environment, the Technical Support Agent serves as the initial point of contact for member issues and inquiries including complex problem resolution for MTA Internet, including DSL, email, totalWiFi and MTA Shield. This position performs advanced support of network troubleshooting, scheduling, managing network outages, and coordinating multiple departments while supporting a wide platform of corporate and customer owned equipment. Technical Support Agents schedule and support all Field Support Technicians to maximize productivity. They also act as the primary liaison between the customer, Support Center, Dispatch, Field Support Technicians, Engineering, Residential Sales Representatives, and other departments as needed. This position is responsible for assisting customers, providing information, meeting objectives, and handling administrative aspects of each customer contact. This position ensures the timely process through which customer problems are received, controlled, tracked, and resolved. This includes problem recognition, research, isolation, product and services recommendation, resolution/sale, and follow-up.

TECHNICAL SUPPORT AGENT

SPECIFIC TASK DESCRIPTION

  1. Provide professional, courteous, prompt, and accurate support to customers. Document, communicate, analyze, and troubleshoot reported problems. Determine proper solutions and guide customers through corrective actions. Respond to user questions and inquiries via telephone, email, web, or other communication methods. Monitor, follow up and communicate information to customers as appropriate.
  2. Provides coaching, training, guidance and mentoring for the new hire agents to develop skills and effectively support our customers.
  3. Support and review any Wi-Fi issues in customer premises and utilize tools to mitigate any service issues with MTA services.
  4. Provide managed support, troubleshooting and service configurations for MTA equipment and external customer owned and maintained devices.
  5. Simultaneously use a wide range of MTA's application tools and procedures which are used to analyze and resolve customer and network problems, including remote desktop support.
  6. Enter, assign, and monitor issues in the on-line Trouble Ticket System while maintaining customer account integrity.
  7. Maintain a high level of familiarity with constantly evolving MTA's products and services to allow for analysis, troubleshooting and sales processes.
  8. Support all Field Support Technicians.
  9. Refer unresolved service issues to the Business/Field Dispatch Triage team.
  10. Provide input for updating the Support Center information and knowledge database.
  11. Identify email issues, resolve suspensions, and coordinate efforts with contracted email company (NeoNova Systems). After trouble resolution, review, research, and make recommendations to supervisor for customer credit requests.
  12. Monitors trends of incoming calls and quickly recognizes, analyzes, and reports any geographical or service specific outages. Provides status updates to appropriate work groups in a timely manner.
  13. Provide a professional demeanor at all company events.
  14. Perform other duties as assigned.

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