Credit Counselor Jobs in Toledo, OH (NOW HIRING)

1. The Consumer Loan Officer is directly responsible for the following:
   1. Interviewing, taking applications, gathering information, processing documentation, and decisioning consumer loan (Visa, Personal, & Vehicle) requests (within authority level).
   2. Counsels members regarding money management and financial matters including conducting credit report reviews. Assists in counseling members whose loan requests were denied, explaining reasons and alternatives.
   3. Cross-selling and referring members to Member Service Specialists, Mortgage Loan Officers, Wealth Management, or other business partners based solely on member needs.
   4. Executing the branch & credit union business plan as assigned, which includes playbook outbounds to members.
   5. Acting as Branch Concierge/Lobby Manager in High-Touch, High-Tech (HTHT) environment

1. Assumes Responsibility to develop and maintain quality member relationships.
   1. Provides personalized, professional service to all members in an exceptional manner, seeking out opportunities to exceed member expectations and deepen relationships.
   2. Meets expected service levels for wait time and accuracy.
   3. Ensures that all member requests are processed accurately and efficiently.
   4. Always acts in the members’ best interest; consistently educating members about their financial choices including convenient service options.
   5. Participates in the attainment of individual and branch goals.
   6. Displays sound judgment in handling member requests and exceptions, seeking and documenting approval as needed.
2. Assumes responsibility for effectively, receiving, reviewing, processing, and coordinating consumer and business loan functions.
   1. Interviews, takes applications, gathers information, and processes preliminary documentation on Business Loan requests.
   2. Serves as a backup for Mortgage Loan Officer. Gathers information and processes preliminary documentation on First Mortgage Purchase and Refinances when needed.
   3. Evaluates and verifies loan applications and credit criteria. Computes debt ratios. Verifies employment and income. Determines value of collateral. Requests additional information if required.
   4. Approves loans within limits of authority, communicates decisions with members and sends appropriate documentation.
   5. Declines loans within limits of authority. Reviews denial recommendations with management when necessary.
   6. Coordinates and processes closings. Ensures that each loan is promptly and properly prepared, documented, processed, approved, and disbursed.
   7. Assists in servicing loans by processing such items as payoffs, refinances, address changes, and collateral releases.
   8. Establishes and modifies automatic transfers of consumer loan payments.
   9. Recommends problem loan workout arrangements, payment extensions, and payment due date changes as needed to management.
   10. Offers SunGuard payment protection, Guaranteed Asset Protection (GAP), and Mechanical Repair Coverage (MRC) coverage to members.
   11. Seeks additional lending opportunities within member profiles and credit reports. Creates and develops mutually beneficial solutions (Recaptures) for members and the Credit Union.
   12. Ensures that lending operations are conducted in accordance with established Credit Union policies and are legally compliant. Ensures that loan requests are properly documented.
3. Assumes responsibility for the efficient, effective, and accurate performance of member service functions.
   1. Actively and professionally cross sells Credit Union services
   2. Actively participates in Branch “Playbook” efforts. Makes assigned outbound calls as directed.
   3. Takes ownership of problems, shows empathy and apologizes for errors and follows up appropriately. Utilizes member feedback to enhance service quality, creates equitable solutions, and increases member loyalty.
   4. Keeps manager informed of area activities and significant problems.
   5. Opens new and closes personal and business accounts.
   6. Opens new checking accounts.
   7. Opens, renews, performs maintenance on, and closes certificate accounts.
   8. Assists with collection efforts under direction of Branch Manager. Refers members to Collections department as necessary.
   9. May be responsible for:
      1. running and operating cash drawer.
      2. opening, transacting (including withdraws, deposits, and transfers), and answering questions regarding Individual Retirement Accounts (IRAs) and Health Saving Accounts (HSAs).
      3. visiting partner Sponsor Groups (SGs) in collaboration with Business Development Officers to establish, build, and deepen relationships.
      4. clearing minor faults, currency jams and other light duty (or “first line”) ITM/ATM troubleshooting
   10. Executes areas of branch Cross Training Matrix as directed by management.
   11. Ensures that work area is clean, secure, and well maintained. Assists with branch/department presentation.

Employee Benefits

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Tuition Reimbursement, Promote From Within Philosophy, Professional Development, Work/Life Balance, Paid Vacation and Sick time, 11 Paid Holidays, Paid Paternity Leave, Weekends and Evenings Free, 401(k) with 6% Match, Employer-Paid Pension, Incentive Pay, EAP, Medical, Dental, Vision, Life, Long-Term Disability Insurance, Employer H.S.A. Contribution, Wellness Program and Rewards, Credit Union Membership, Financial Wellness Education

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