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Credit Collections Jobs in Reston, VA (NOW HIRING)

Aston Carter

Collections Specialist

Alexandria, VA · On-site

$20 - $27/hr

Collections Specialist | Onsite in Alexandria, VA | $23 - $27/hr | 6-month contract-to-hire We are ... Apply payments (checks, ACH, credit cards) to customer accounts with guidance from senior team ...

Aston Carter

Collections Specialist

Alexandria, VA · On-site

$20 - $27/hr

Collections Specialist We are seeking a motivated and detail-oriented Collections Specialist to ... Apply payments (checks, ACH, credit cards) to customer accounts with guidance from senior team ...

Aston Carter

Collections Specialist

Alexandria, VA · On-site

$20 - $27/hr

Collections Specialist We are seeking a motivated and detail-oriented Collections Specialist to ... Apply payments (checks, ACH, credit cards) to customer accounts with guidance from senior team ...

ECS Ltd

Collections Representative

Chantilly, VA · On-site

$17.50 - $22.75/hr

... and credit records. * Responsible for initiating calls to complex and difficult delinquent ... Maintaining collections database and relationships with clients. * You may work with office staff ...

TEKsystems

Collections Representative

Reston, VA · On-site

$21.50 - $25/hr

Collections Representative As a Collections Representative, you will play a crucial role in ... Experience in a bank or credit union is necessary. * Will need to take assessments Why Work Here?

ECS Ltd

Collections Representative

Chantilly, VA · On-site

$17.50 - $22.75/hr

... and credit records. * Responsible for initiating calls to complex and difficult delinquent ... Maintaining collections database and relationships with clients. * You may work with office staff ...

CFS

Collections Specialist

Bethesda, MD

$43K - $47K/yr

Collections Specialist will make outbound collections calls. * Collections Specialist will make calls based on the aging buckets provided (e.g. a patient balance could be newer or about to go to ...

CFS

Collections Specialist

Bethesda, MD

$43K - $47K/yr

Collections Specialist will make outbound collections calls. * Collections Specialist will make calls based on the aging buckets provided (e.g. a patient balance could be newer or about to go to ...

CFS

Collections Specialist

Bethesda, MD

$43K - $47K/yr

Collections Specialist will make outbound collections calls. * Collections Specialist will make calls based on the aging buckets provided (e.g. a patient balance could be newer or about to go to ...

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How much do credit collections jobs pay per hour?

As of May 30, 2026, the average hourly pay for credit collections in Reston, VA is $25.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $28.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Credit Collections Specialist, and why are they important?

To thrive as a Credit Collections Specialist, you need a solid understanding of accounting principles, credit management, and collections processes, typically supported by a relevant degree or equivalent experience. Familiarity with collections software, CRM systems, and proficiency in Excel are often required, along with knowledge of relevant regulations. Excellent negotiation, communication, and problem-solving skills help professionals handle challenging conversations and build positive client relationships. These skills are crucial for maximizing recoveries, maintaining customer goodwill, and ensuring compliance with legal standards.

What are some common challenges faced in a Credit Collections role, and how are they typically addressed?

Professionals in Credit Collections often encounter challenges such as negotiating with customers who are experiencing financial difficulties, managing a high volume of accounts, and maintaining positive customer relationships while ensuring timely payments. These challenges are typically addressed through strong communication and negotiation skills, using customer relationship management (CRM) tools to track interactions, and collaborating closely with sales and finance teams to resolve disputes. Ongoing training in conflict resolution and staying updated on company policies also help collections specialists navigate these situations effectively.

What are Credit Collections?

Credit Collections refers to the process of recovering unpaid debts from individuals or businesses who have borrowed money or purchased goods or services on credit. Professionals in this field work to ensure that overdue accounts are paid, often by contacting customers, negotiating payment plans, and sometimes initiating legal action if necessary. The goal is to minimize financial losses for the company while maintaining positive customer relationships whenever possible. Credit Collections specialists must have strong communication and negotiation skills, as well as a good understanding of financial regulations and company policies.
What are the most commonly searched types of Credit Collections jobs in Reston, VA? The most popular types of Credit Collections jobs in Reston, VA are:
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Credit Collections jobs near you
Supervisor, Credit & Collections

Supervisor, Credit & Collections

Zayo Group, LLC

Ashburn, VA • On-site

$59.80K - $92K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Company Description
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
The Credit & Collections Supervisor will serve as the secondary contact for the credit and collections functions and cash applications function. The Credit & Collections Supervisor will be responsible for the management of credit and collection efforts by providing information to Manager of Credit and Collections, resolving complex problems and inquiries, and training and coaching staff. This position supervises daily activities of a team of Credit and Collections Analysts and will provide daily feedback and mentoring as required. Coordinates with the Manager of Credit and Collections to ensure the team is on track with workload and helps resolve issues as presented by team. The position reports to the Manager of Credit and Collections.
Location: Candidates local to the Denver, CO Metro area preferred with ability to work in a hybrid capacity (2 days/week in office) out of our Denver headquarters (1401 Wynkoop).
Candidates able to work remotely within the United States will be considered.
Essential Job Functions
  • Supervision of all processes related and associated with collection activities of the team, including but not limited to ensuring consistent and timely follow up, setting and adherence to standards of good collection practices.
  • Provide coaching and training, to team members to ensure timely resolution of collectability concerns
  • Provide analysis and feedback to manager explaining variances in cash trends by payer.
  • Collection calls/emails to customers; Identification and resolution of issues.
  • Analyze customer invoices according to the contract.
  • Cash applications and adjustments to specific accounts as provided by Treasury backup.
  • Ability to utilize CRM (Customer Relationship Management) tool.
  • Actively participate in the training and mentoring of staff, while creating a team approach to work flow.
  • Review policies and procedures on a consistent and ongoing basis, making recommendations for changes.
  • Make suggestions for and implement process improvement to maximize efficiency within the collection team and throughout the organization as it pertains to area of responsibility.
  • Prepares performance appraisals and provide feedback and recommendations to the Manager of Credit and Collection.
  • Gather credit and/or collections reference information, as needed.
  • Credit Analysis for existing accounts, as requested.
  • Complete ad hoc projects as assigned by the Manager of Credit and Collection.
  • Proven ability to manage competing priorities under tight deadlines.

Education/Certifications
4-year college degree preferred, but not required in Accounting, Business or equivalent experience.
Experience/Minimum Requirement
  • Minimum of three (3) years in a supervisory role managing a team
  • Experience in a multi-functional role and using multi-company accounting software package
  • Minimum of five (5) years of experience in an Accounting/Finance environment

Other Skills/Abilities
  • Must have strong general knowledge of billing and collections process cycles
  • Must possess strong written and verbal communication skills with the ability to articulate challenges and professionally present actions and solutions, along with excellent customer service skills
  • Must be a resourceful, proactive problem solver.
  • Have the ability to work well under pressure while maintaining a professional and positive demeanor.
  • Demonstrated ability to effectively lead and motivate a team
  • Ability to work effectively in a matrix organization
  • Able to handle confidential information and exercise good judgment
  • Strong negotiation skills

Estimated base salary range: $59,800 - $92,000 USD/annually.
The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.
Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Benefits, Rewards & Wellness
  • Excellent Health, Dental & Vision Insurance
  • Retirement 401(k) Savings Plan
  • Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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