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Credit Collections Jobs in Phoenix, AZ (NOW HIRING)

OneMain Financial

Collections Specialist

Tempe, AZ · On-site

$17.75 - $24/hr

This role can span servicing and collections of personal loans or credit cards. Collections Specialists focus on effective customer communication and assisting customers through digital channels ...

Arizona Tile

Director of Credit

Tempe, AZ · On-site

Position Summary The Director of Credit will lead the company's credit and collections operations, ensuring optimal cash flow, minimizing credit risk, and maintaining strong customer relationships.

Arizona Tile

Director of Credit

Tempe, AZ · On-site

Position Summary The Director of Credit will lead the company's credit and collections operations, ensuring optimal cash flow, minimizing credit risk, and maintaining strong customer relationships.

Arizona Tile

Director of Credit

Tempe, AZ · On-site

Position Summary The Director of Credit will lead the company's credit and collections operations, ensuring optimal cash flow, minimizing credit risk, and maintaining strong customer relationships.

Empereon Constar

1st Party Collections

Phoenix, AZ · On-site

$16.50 - $21.25/hr

Auto, DDA, Installment & Credit Card Collections experience a plus * Basic math skills * Intermediate knowledge of email, Internet browsers, and search functions What We Offer: * Bonus - $500 at 90 ...

Empereon Constar

3rd Party Collections

Phoenix, AZ · On-site

$16.50 - $21.25/hr

Auto, DDA, Installment & Credit Card Collections experience a plus * Basic math skills * Intermediate knowledge of email, Internet browsers, and search functions What We Offer: * Bonus - $500 at 90 ...

JP Morgan Chase

Credit Card Collections Specialist I

Tempe, AZ · On-site

$18 - $24.25/hr

As a Collections Specialist I within JPMorganChase, you will be the first point of contact for our ... S. in credit card sales and deposit growth and have the most-used digital solutions - all while ...

JPMorganChase

Credit Card Collections Specialist I

Tempe, AZ · On-site

$18 - $24.25/hr

As a Collections Specialist I within JPMorganChase, you will be the first point of contact for our ... S. in credit card sales and deposit growth and have the most-used digital solutions - all while ...

JP Morgan Chase

Credit Card Collections Specialist I

Tempe, AZ · On-site

$18 - $24.25/hr

As a Collections Specialist I within JPMorganChase, you will be the first point of contact for our ... S. in credit card sales and deposit growth and have the most-used digital solutions - all while ...

Addison Group

Accounts Receivable Specialist

Phoenix, AZ · On-site

$28 - $31/hr

The Accounts Receivable Specialist will be responsible for supporting the organization's credit and collections functions while ensuring accurate account maintenance and timely payment processing.

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How much do credit collections jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for credit collections in Phoenix, AZ is $24.37, according to ZipRecruiter salary data. Most workers in this role earn between $20.77 and $27.69 per hour, depending on experience, location, and employer.

What is credit collections?

Credit Collections refers to the process of recovering unpaid debts from individuals or businesses who have borrowed money or purchased goods or services on credit. Professionals in this field work to ensure that overdue accounts are paid, often by contacting customers, negotiating payment plans, and sometimes initiating legal action if necessary. The goal is to minimize financial losses for the company while maintaining positive customer relationships whenever possible. Credit Collections specialists must have strong communication and negotiation skills, as well as a good understanding of financial regulations and company policies.

What are the key skills and qualifications needed to thrive as a credit collections specialist?

To thrive as a Credit Collections Specialist, you need a solid understanding of accounting principles, credit management, and collections processes, typically supported by a relevant degree or equivalent experience. Familiarity with collections software, CRM systems, and proficiency in Excel are often required, along with knowledge of relevant regulations. Excellent negotiation, communication, and problem-solving skills help professionals handle challenging conversations and build positive client relationships. These skills are crucial for maximizing recoveries, maintaining customer goodwill, and ensuring compliance with legal standards.

What are some common challenges faced in a credit collections role, and how are they typically addressed?

Professionals in Credit Collections often encounter challenges such as negotiating with customers who are experiencing financial difficulties, managing a high volume of accounts, and maintaining positive customer relationships while ensuring timely payments. These challenges are typically addressed through strong communication and negotiation skills, using customer relationship management (CRM) tools to track interactions, and collaborating closely with sales and finance teams to resolve disputes. Ongoing training in conflict resolution and staying updated on company policies also help collections specialists navigate these situations effectively.

Is working in credit collections a good job?

Working in credit collections involves contacting customers to recover overdue payments and often requires strong communication and negotiation skills. The job can offer steady employment and opportunities for advancement, but it may also involve high-pressure situations and rejection. Compensation varies by employer and experience, and some roles may require certifications or familiarity with collection software.

What are the most commonly searched types of Credit Collections jobs in Phoenix, AZ?

The most popular types of Credit Collections jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Credit Collections jobs?

Cities near Phoenix, AZ with the most Credit Collections job openings:

Credit Collections jobs near you
Infographic showing various Credit Collections job openings in Phoenix, AZ as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,697 per year, or $24.4 per hour.

Collections Specialist

OneMain Financial

Tempe, AZ • On-site

$17.75 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Key responsibilities

  • Assist customers with all financial servicing needs through inbound and outbound contact.

  • Negotiate with customers to resolve account matters while following applicable laws, policies, and procedures.

  • Maintain and document customer and account information accurately.

OneMain Financial rating

7.5

Company rating: 7.5 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

116th of 154 rated financial services

Job description

At OneMain, Collections Specialists are committed to working with our customers in a collaborative manner. They provide consultative solutions for repayment of loans, improving the customer's financial outlook. Our fast-paced work environment focuses on our customers with existing relationships with OneMain. This role can span servicing and collections of personal loans or credit cards. Collections Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications.
In the Role:
  • Assist customers with all financial servicing needs through both inbound and outbound contact. Listening to their specific situations, help determine how customers can best utilize company products and services
  • Work both cooperatively and independently in a goal-oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the day
  • Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
  • Maintain and note all appropriate information and documentation on customer and account status
  • Collaborate both in person and virtually, using available technology to connect with other internal teams

Requirements
  • High School Diploma or GED
  • Proficiency in utilizing multiple tools/systems simultaneously
  • Skilled at achieving and exceeding goals

Preferred
  • Experience working in customer service, collections or call center environments
  • Bilingual: Spanish

Work Schedule:
Hours of Operation
Mon- Thurs 7:00 AM-8:00 PM; Fri 7:00 AM-7:00 PM; Sat 7:00 AM-11:00 AM
The schedule is for 40 hours per week within the hours of operation, which includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.
Training Schedule:
The first two weeks in the role will be spent in an instructor lead classroom training environment, followed by two weeks of hands-on training with experienced Team Members to ensure success.
Location: Onsite - Tempe, AZ
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
  • Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
  • Up to 4% matching 401(k)
  • Employee Stock Purchase Plan (10% share discount)
  • Tuition reimbursement
  • Paid time off (15 days' vacation per year, prorated based on start date)
  • Paid sick leave as determined by state or local ordinance (prorated based on start date)
  • 11 Paid holidays (4 floating holidays, prorated based on start date)
  • Paid volunteer time (3 days per year, prorated based on start date)

Key Word Tags
Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee #OMHTF
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

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