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Credit Collections Jobs in Madison, WI (NOW HIRING)

Lake Ridge Bank

Credit Analyst

Middleton, WI · On-site

The Credit Analyst will be responsible for spreading financial statements as required by Lake Ridge Bank loan policy. In addition, this role will analyze and underwrite commercial credits and partner ...

Lake Ridge Bank

Credit Analyst

Middleton, WI · On-site

The Credit Analyst will be responsible for spreading financial statements as required by Lake Ridge Bank loan policy. In addition, this role will analyze and underwrite commercial credits and partner ...

Lake Ridge Bank

Credit Analyst

Middleton, WI · On-site

The Credit Analyst will be responsible for spreading financial statements as required by Lake Ridge Bank loan policy. In addition, this role will analyze and underwrite commercial credits and partner ...

Lake Ridge Bank

Credit Analyst

Middleton, WI · On-site

The Credit Analyst will be responsible for spreading financial statements as required by Lake Ridge Bank loan policy. In addition, this role will analyze and underwrite commercial credits and partner ...

ETC

Credit Specialist (Accounts Receivable)

Middleton, WI · On-site

$20.75 - $27.50/hr

Primary customer contact for credit and collections. * Develop and maintain relationships with customers. * Proactively work with customers to expedite payments and prioritize shipments. * Anticipate ...

ETC

Credit Specialist (Accounts Receivable)

Middleton, WI · On-site

$20.75 - $27.50/hr

Representative Responsibilities: • Primary customer contact for credit and collections. • Develop and maintain relationships with customers. • Proactively work with customers to expedite ...

ETC

Credit Specialist (Accounts Receivable)

Middleton, WI · On-site

$20.75 - $27.50/hr

Representative Responsibilities: • Primary customer contact for credit and collections. • Develop and maintain relationships with customers. • Proactively work with customers to expedite ...

BOSTON, Inc.

Customer Experience Manager

Janesville, WI · On-site

$21/hr

Familiarity with office equipment and procedures, as well as experience with credit, collections, and cash handling. * Customer Service Experience: Previous experience in a customer service-related ...

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Showing results 21-40

All JobsCredit Collections JobsCredit Collections Jobs in Madison, WI

Credit Collections information

See Madison, WI salary details

$15

$24

$34

How much do credit collections jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for credit collections in Madison, WI is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $21.06 and $28.08 per hour, depending on experience, location, and employer.

Can you make good money in credit collections?

Credit collections professionals can earn a competitive salary, often supplemented by commissions or bonuses based on recovery rates. Earnings vary depending on experience, location, and the size of the portfolio managed, with some collectors earning above average wages in the industry.

What qualifications do I need to be a credit collections specialist?

To become a credit collections specialist, a high school diploma or equivalent is typically required, with some employers preferring post-secondary education or relevant experience. Strong communication, negotiation skills, and familiarity with debt collection software or customer management systems are important. Certifications such as the Certified Collections Professional (CCP) can enhance job prospects.

What are some common challenges faced in a credit collections role, and how are they typically addressed?

Professionals in Credit Collections often encounter challenges such as negotiating with customers who are experiencing financial difficulties, managing a high volume of accounts, and maintaining positive customer relationships while ensuring timely payments. These challenges are typically addressed through strong communication and negotiation skills, using customer relationship management (CRM) tools to track interactions, and collaborating closely with sales and finance teams to resolve disputes. Ongoing training in conflict resolution and staying updated on company policies also help collections specialists navigate these situations effectively.

What are the key skills and qualifications needed to thrive as a credit collections specialist?

To thrive as a Credit Collections Specialist, you need a solid understanding of accounting principles, credit management, and collections processes, typically supported by a relevant degree or equivalent experience. Familiarity with collections software, CRM systems, and proficiency in Excel are often required, along with knowledge of relevant regulations. Excellent negotiation, communication, and problem-solving skills help professionals handle challenging conversations and build positive client relationships. These skills are crucial for maximizing recoveries, maintaining customer goodwill, and ensuring compliance with legal standards.

What is credit collections?

Credit Collections refers to the process of recovering unpaid debts from individuals or businesses who have borrowed money or purchased goods or services on credit. Professionals in this field work to ensure that overdue accounts are paid, often by contacting customers, negotiating payment plans, and sometimes initiating legal action if necessary. The goal is to minimize financial losses for the company while maintaining positive customer relationships whenever possible. Credit Collections specialists must have strong communication and negotiation skills, as well as a good understanding of financial regulations and company policies.
What are the most commonly searched types of Credit Collections jobs in Madison, WI? The most popular types of Credit Collections jobs in Madison, WI are:
What cities near Madison, WI are hiring for Credit Collections jobs? Cities near Madison, WI with the most Credit Collections job openings:
Credit Collections jobs near you
Infographic showing various Credit Collections job openings in Madison, WI as of August 2026, with employment types broken down into 1% Internship, 79% Full Time, 19% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $51,449 per year, or $24.7 per hour.

Collections Specialist - Madison, WI (On-site)

Gainwell Technologies

Madison, WI

$29K - $41K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Gainwell Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

136th of 242 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

Join Gainwell Technologies and be part of a team that helps support essential financial operations with accuracy, professionalism, and care. As a Collections Specialist, you will play an important role in resolving outstanding account balances, documenting account activity, and delivering a positive customer experience while following established compliance standards. This is a great opportunity for someone who enjoys customer interaction, problem-solving, and working in a structured, team-focused environment.

Your role in our mission
  • Manage inbound and outbound account communications to resolve outstanding balances and support timely account resolution.
  • Document customer interactions, payment arrangements, and account updates accurately in client systems.
  • Review loan and account details to confirm accuracy, authorization, and compliance with client guidelines.
  • Use approved tools and systems to process updates, support payment activity, and maintain complete account records.
  • Provide professional, respectful service while balancing quality, productivity, and compliance expectations.
What we're looking for
  • Background in collections, customer service, account support, billing, credit, or related business operations is a plus, but not required
  • Familiarity with payment resolution, account follow-up, or compliance standards such as FDCPA is a plus, but not required
  • Experience supporting customers by phone, including inbound and outbound calls, in a structured work environment
  • Strong communication and interpersonal skills with the ability to handle challenging conversations professionally and respectfully
  • Basic proficiency with Microsoft Office and the ability to learn internal systems and processes quickly
What you should expect in this role
  • 100% onsite role located at 313 Blettner Blvd., Madison, WI 53784.
  • Full-time schedule, Monday through Friday, during standard Central Time business hours.
  • A collaborative work environment focused on quality, compliance, and continuous improvement.
  • Ongoing training and development to support your success and long-term growth.
  • A comprehensive benefits package including health, dental, vision, 401(k) with company match, paid time off, and company-observed holidays.
    This posting is intended for pipelining. We will accept applications on an ongoing basis.

#LI-ONSITE

#LI-JT1

The pay range for this position is $29,100 - $41,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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