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Credit Collection Team Lead information

See salary details

$84.5K

$95K

$103.5K

How much do credit collection team lead jobs pay per year?

As of Sep 9, 2026, the average yearly pay for credit collection team lead in the United States is $95,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is the difference between Credit Collection Team Lead vs Credit Analyst?

AspectCredit Collection Team LeadCredit Analyst
Required CredentialsTypically requires experience in collections, finance, or accounting; certifications like CPC or credit-specific courses are commonOften requires a degree in finance, accounting, or economics; certifications like CFA or credit analysis courses are beneficial
Work EnvironmentLeads collections teams, manages overdue accounts, and coordinates with sales and finance departmentsAnalyzes credit data, assesses risk, and makes recommendations for credit approval or limits
Employer & Industry UsageCommon in finance, banking, and credit companies; used to oversee collections processesUsed across banking, lending, and corporate finance to evaluate creditworthiness

The Credit Collection Team Lead focuses on managing collections and leading teams to recover overdue payments, while the Credit Analyst evaluates credit risk and makes credit decisions. Both roles require financial knowledge and experience but serve different functions within credit management.

What cities are hiring for Credit Collection Team Lead jobs?

Cities with the most Credit Collection Team Lead job openings:

What are popular job titles related to Credit Collection Team Lead jobs?

For Credit Collection Team Lead jobs, the most frequently searched job titles are:

Department Lead - Loss Recovery Collection

Los Angeles, CA • On-site

Westlake Services, LLC
Finance and Insurance • 1 - 5K employees
Learn more about Westlake Services, LLCexternal

$60 - $80/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Department Lead - Loss Recovery Collection

Job Category: Collections
Requisition Number: DEPAR010367

  • Posted: April 24, 2026
  • Full-Time
Locations

Showing 1 location

Westlake Services, LLC. | Corporate Office
4751 Wilshire Blvd
Suite 100
Los Angeles, CA 90010, USA

Under minimal supervision, the Servicing Department Lead assists the Management Team with overseeing the department. This entails ensuring proper coverage for call volume throughout the day, reviewing various reports for compliance purposes, participating in the training and coaching of the Servicing staff, investigating, and resolving escalated issues, providing lead support in the absence of a Supervisor, and completing other assigned work.

This position may require occasional travel as needed to support business operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Monitor live reports and address concerns when identified.
  • Monitor phone calls to ensure proper handling.
  • Coach agents as needed or directed.
  • Step in to lead a team when Supervisor is absent.
  • Document all interactions with agents / Update coaching log.
  • Communicate professionally with internal and external customers.
  • Other duties as assigned.
  • Ensure tasks are completed timely and send reminders.
ESSENTIAL KNOWLEDGE, SKILL & LICENSES
  • Ability to interpret and explain policies and procedures to others.
  • Exercise sound judgment when making decisions.
  • Excellent organization and prioritization skills.
  • Use proper grammar and email etiquette including accurate spelling and correct vocabulary.
  • Diffuse hostile callers.
  • Develop and deliver training.
  • Ability to work under time constraints and daily deadlines.
  • Good interpersonal skills and team work awareness.
  • Maintain confidentiality with personnel and management issues.
Pay Rate
  • The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.
What do we offer?
  • Medical, Dental, and Vision benefits
  • Life Insurance and Long-term disability plans
  • Flexible Spending Account
  • 401K matching
  • Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
  • Wellness Programs
  • Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
  • Discounts on Parks, Museums, Movie Tickets, and Attractions
  • Employee Loan Assistance
  • Annual Flu Shot
  • Paid Vacations Days
  • Paid Sick days
  • Paid holidays
  • Gym (available in our Los Angeles, CA & Dallas, TX office)
  • Rental Car Discounts, Dell Member Purchase Program
  • UKG Wallet

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

We are an equal‑opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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