Credit Collection Associate Jobs (NOW HIRING)

D & H DISTRIBUTING

Position Description

JOB TITLE: Credit Services Supervisor                         DEPARTMENT: Credit

REPORTS TO: Senior Manager, Credit Services          FLSA STATUS: Exempt  

D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.

• We are empowered by our employee Co-Owners who provide the industry's best service, and we promote a collaborative culture.
• We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work From Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
• As a D&H Co-Owner you receive numerous discounts on services.
• We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices. 

SUMMARY 

Responsible for the credit/collection maintenance of a prescribed territory of customer receivables.   Required to maintain said territory within prescribed goals and with a high degree of efficiency and professionalism.  Responsible for the collection of invoices, the resolution of customer issues, and the approval of orders all within the bounds of D&H Credit policy and individual goals and parameters, through the contact and interaction with other company departments and customers.  Supervise team of 2-5 analysts who manage separate and distinct account territories

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the credit/collection maintenance of a prescribed territory of customer receivables.
• Required to maintain prescribed territory through the achievement of goals in addition to a high degree of efficiency and professionalism.
• Responsible for the collection of invoices, the resolution of customer issues, and the approval of orders all within the bounds of D&H Credit policy and individual goals and parameters through interaction with other company departments and customers. 
• Responsible for delivering a high level of customer service.
• Responsible of supervising and coaching team of 2-5 analysts to ensure all tasks are completed.
• Act as escalation point for issues where team requires assistance.
• Escalate issues to senior management, as needed.
• Must adhere to company policies, including attendance.
• Execute all duties with a high degree of accuracy and efficiency.
• High degree of expertise in several discrete software applications required.
• Must be able to communicate to co-workers and customers in a professional and positive manner.
• Execute all duties with a high degree of accuracy and efficiency.

ADDITIONAL DUTIES

• Keeps work area neat, clean and hazard free.
• Must work in other areas, as needed for cross training and/or workload.
• Other related duties as assigned.

SUPERVISORY RESPONSIBILITIES 

• Has supervisory duties, typically over 1-3 analysts
  1. Provide advice and mentor other team members on account resolution, prior to escalating to Credit Management.
  2. Individual has been identified as supervisory/management potential and will be mentored by Credit Management, and provided training to that end.
  3. Discipline as needed and integral in the review/hiring/termination process.

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  

COMPUTER AND SOFTWARE SKILLS

• Proficiency in Microsoft Office products (Excel, Word, Outlook, Internet Explorer).
• Ability to learn and use several other job-specific software applications.

EDUCATION and/or EXPERIENCE 

• High school or Associates Degree with emphasis on business or accounting or commensurate experience required.  Four-year degree in business preferred.
• Minimum 3-5 years of successful credit and collections experience.
• Proficiency in Microsoft Office products (Excel, Word, Outlook, Internet Explorer).
• Ability to learn and use several other job-specific software applications.

• Fulltime position (40 hours a week), Overtime, Weekends, Holidays, as required.

LANGUAGE SKILLS

• Ability to read, write, and speak English with high degree of accuracy and professionalism.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and/or complete employment forms.  

• Ability to add subtract, multiply, and divide in all units of measure, using whole numbers.  Some basic accounting knowledge is beneficial.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram formats.  

CERTIFICATES, LICENSES, REGISTRATIONS

Post hire certifications may be required to gain knowledge needed to stay current in field.

PHYSICAL DEMANDS  

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers, reach with arms, talk and hear.  The employee will frequently be required to stoop, kneel and crouch.  The employee may occasionally lift and/or move up to 20 pounds.   Specific vision abilities required by this position include close vision, distance vision, and ability to adjust focus. 

WORK ENVIRONMENT  

While performing the duties of this job, the employee is seated in a cubicle environment and is exposed to fluorescent lighting, background noise, and computer monitors.