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Credit Card Member Service Representative Jobs (NOW HIRING)

L AND N CREDIT UNION

Teller/Member Services

Birmingham, AL · On-site

$28K - $42K/yr

... Member Service Representative cross-trains in multiple areas to support overall credit union ... Assists members with basic debit/credit card needs * Balances cash drawer daily * Provides general ...

L AND N CREDIT UNION

Teller/Member Services

Birmingham, AL · On-site

$28K - $42K/yr

... Member Service Representative cross-trains in multiple areas to support overall credit union ... Assists members with basic debit/credit card needs * Balances cash drawer daily * Provides general ...

dfb

Credit Card Specialist

Dearborn, MI · On-site

Process Member Work Requests (MWRs) for monetary adjustments to member accounts, such as misapplied ... Six months to one year of customer service experience, preferably within a financial institution.

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Credit Card Member Service Representative information

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How much do credit card member service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for credit card member service representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Credit Card Member Service Representative vs Customer Service Representative?

AspectCredit Card Member Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer banking or finance certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentBank call centers, financial institutions, credit card companiesVarious industries including retail, telecom, banking, and service sectors
Employer & Industry UsagePrimarily in banking and credit card companiesAcross multiple industries
Common Search & ComparisonOften searched for in banking/finance contextsMore general, across industries

The main difference is that a Credit Card Member Service Representative specializes in assisting credit card customers, handling account inquiries, payments, and fraud issues within financial institutions. A Customer Service Representative has a broader role, supporting customers across various industries with general inquiries and support. Both roles require strong communication skills and customer service experience, but the specific industry focus distinguishes them.

What are popular job titles related to Credit Card Member Service Representative jobs?

For Credit Card Member Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Credit Card Member Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Teller- Member Service Representative

Atlanta, GA • On-site

SOUTHERN ENERGY CREDIT UNION
See more jobs at SOUTHERN ENERGY CREDIT UNIONexternal

Full-time

Posted 16 days ago

Job description

The Member Service Representative is responsible for providing a variety of member service functions and having knowledge of all member service functions within the Credit Union. This position reports to the Deposit Ops Supervisor or Branch Supervisor. The Member Service Representative does not have any direct supervision duties. The Member Service Representative provides a variety of paying or receiving functions for members over the telephone, in person, or by mail; performs a broad variety of member service functions such as opening or closing accounts; actively cross-sells products and services of the Credit Union.

Key Responsibilities:

  • Provides front line member service and is the first impression in the branch
  • Processes deposits, withdrawals, and payments for member accounts
  • Prepares and completes documentation for products and services
  • Opens and closes member accounts
  • Assists members with basic debit/credit card needs
  • Balances cash drawer daily
  • Provides general Credit Union information to members

Essential Qualifications and Competencies:

  • High school diploma required
  • Some college experience preferred
  • Cash handling and/or service experience required
  • Professional, well-developed, interpersonal skills are necessary for servicing and for projecting a positive image to members of the Credit Union
  • Accurately conveying detailed or important instructions
  • Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision
  • Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together
  • Ability to sit for up to eight hours

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