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Credit Balance Resolution Specialist Jobs (NOW HIRING)

Centra Care

Credit Balance Assistant

Saint Augusta, MN · On-site

$20.31 - $30.47/hr

The Credit Balance Assistant analyzes posted transactions to determine why there is a credit balance and is responsible for accurate completion and resolution of potential credit balances for health ...

CentraCare Health

Credit Balance Assistant

Saint Cloud, MN · On-site

$20.31 - $30.47/hr

The Credit Balance Assistant analyzes posted transactions to determine why there is a credit balance and is responsible for accurate completion and resolution of potential credit balances for health ...

The Dermatology Specialists

A/R Supervisor

New York, NY · On-site

$66K/yr

Key Responsibilities: • Lead and manage a distributed AR team (onshore and offshore) to execute denial management, payment posting, credit balance resolution, and pre/post-billing activities in ...

VELOCITY CREDIT UNION

Account Resolution Specialist

Austin, TX · On-site

$14.25 - $19.75/hr

Account Resolution Specialists have the responsibility for the collection of all delinquent accounts of consumer loans, credit cards, and other loans. Your skills will include working in a fast-paced ...

VELOCITY CREDIT UNION

Account Resolution Specialist

Austin, TX · On-site

$14.25 - $19.75/hr

Account Resolution Specialists have the responsibility for the collection of all delinquent accounts of consumer loans, credit cards, and other loans. Your skills will include working in a fast-paced ...

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How much do credit balance resolution specialist jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for credit balance resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is a credit balance resolution specialist?

A Credit Balance Resolution Specialist is responsible for identifying, analyzing, and resolving credit balances in customer or patient accounts. They review account discrepancies, process refunds or adjustments, and ensure compliance with company policies and regulations. This role requires strong analytical skills, attention to detail, and knowledge of billing and payment processes. They often work in healthcare, finance, or insurance industries to prevent overpayments and ensure accurate account reconciliation.

What are the key skills and qualifications needed to thrive as a credit balance resolution specialist?

To thrive as a Credit Balance Resolution Specialist, you need strong analytical skills, a solid understanding of medical billing or financial processes, and at least a high school diploma or equivalent; some employers may prefer postsecondary education in finance or healthcare administration. Familiarity with billing software, electronic health record (EHR) systems, and knowledge of HIPAA compliance are typically required. Attention to detail, problem-solving abilities, and effective communication set outstanding candidates apart in this field. These skills are crucial for accurately identifying and resolving credit balances, ensuring compliance, and maintaining positive relationships with patients and payers.

What are some typical challenges faced by credit balance resolution specialists, and how are they addressed?

Credit Balance Resolution Specialists commonly encounter challenges such as investigating complex billing discrepancies, managing large volumes of account reviews, and ensuring compliance with financial regulations. Resolving these issues often involves careful analysis of payment records, collaboration with insurance companies, and clear communication with patients or other departments. Teams typically support one another by sharing best practices and leveraging specialized billing software to streamline workflows. Most organizations provide ongoing training to help specialists stay up to date on industry changes and refine their problem-solving strategies.

What does a credit balance resolution specialist do?

A credit balance resolution specialist reviews and resolves accounts with negative or excess balances by identifying errors, communicating with customers or vendors, and adjusting accounts as needed. They often use accounting software and require attention to detail to ensure accurate account reconciliation and compliance with financial policies.
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Credit Balance Resolution Specialist jobs near you
Infographic showing various Credit Balance Resolution Specialist job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 80% Physical, 3% Hybrid, and 17% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Loan Resolution Specialist

Downey, CA • On-site

Financial Partners Credit Union
Commercial Banking • 51 - 200 employees
Learn more about Financial Partners Credit Unionexternal

Full-time

Re-posted 9 days ago

Key responsibilities

  • Monitor and collect on consumer loan accounts that are more than five days past due.

  • Work directly with members to understand their financial situation and establish repayment solutions.

  • Review payment histories, perform account reconciliation, and follow up on delinquent accounts.

Job description

Job Description

Financial Partners Credit Union, recognized as a Top Workplace by USA Today, the Orange County Register, and the Los Angeles Times, and named one of the Best Credit Unions to Work For by American Banker and one of the Best Credit Unions in California by Forbes, is seeking a detail-oriented and motivated professional to join our team as a Loan Resolution Specialist.

In this role, you will support the credit union’s delinquency management objectives by monitoring and collecting consumer loan accounts that are more than five days past due. You will work directly with members to understand their financial situation, establish repayment solutions, and help bring accounts back into good standing whenever possible.

This position is well suited for someone who is analytical, persistent, and able to balance strong member service with responsible lending practices.


ESSENTIAL RESPONSIBILITIESDelinquency Management

• Collect past-due consumer loans and credit cards that are more than five days delinquent.

• Handle incoming and outgoing calls related to delinquent accounts and respond to member inquiries.

• Review payment histories and perform account reconciliation to ensure account accuracy.

• Educate members on their loan obligations and the importance of maintaining accounts in good standing.

Problem Analysis and Solutions

• Identify and analyze the causes of delinquency and work with members to establish appropriate payment arrangements.

• Conduct skip tracing to locate members and/or collateral when necessary.

• Recommend accounts for legal action or repossession to management for approval when appropriate.

• Assign accounts for field chase when necessary.

Documentation and Claims

• Review and follow up on letters of guarantee with insurance companies.

• File GAP claims and process cancellations of warranties when applicable.

• Maintain accurate documentation and records related to collection activity and account resolution.


EDUCATION AND EXPERIENCE

• One-year certificate from a college or technical school; three years of related experience and/or training; or an equivalent combination of education and experience.

• Associate’s degree preferred.

• Proficiency in Windows-based systems.

• Working knowledge of Microsoft Excel and Word.


WHY THIS ROLE MATTERS

The Loan Resolution Specialist plays an important role in maintaining the financial health of the credit union while working with members during challenging financial situations. By helping members find workable solutions and resolving delinquent accounts responsibly, this role supports sound lending practices, minimizes losses, and reinforces the credit union’s commitment to responsible financial stewardship and member service.

The pay range for this position is listed above. Our pay ranges are designed to allow for candidates with various levels of experience and skill to be considered, and to allow room for growth to be achieved in a role over time. Generally, new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their individual combination of experience, knowledge, skills, and education as well as internal equity.

Financial Partners Credit Union is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.