Credit Balance Resolution Specialist Jobs (NOW HIRING)

At Quincy Medical Group, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

About the Role

As a Credit Specialist at Quincy Medical Group, you will play an important role in supporting the organization's revenue cycle operations by ensuring patient and payer credits are reviewed, reconciled, and processed accurately. Working closely with billing teams, insurance companies, patients, and internal departments, you will help maintain financial accuracy while providing exceptional service and support.

This position is ideal for someone who enjoys detailed work, problem-solving, and investigating account discrepancies. Success in this role requires strong analytical skills, attention to detail, and the ability to manage multiple priorities while maintaining accuracy and professionalism.

Schedule & Work Environment

• Full-time position, Monday-Friday, 8:00 AM - 5:00 PM.
• Position based in Quincy, Illinois.
• No weekends or holidays.
• Professional office environment supporting revenue cycle and patient account operations.

Primary Responsibilities

• Review and reconcile patient and insurance credit balances to ensure account accuracy.
• Research overpayments, duplicate payments, contractual adjustments, and other account discrepancies.
• Process refunds in accordance with organizational policies and regulatory requirements.
• Analyze patient accounts to determine appropriate resolution of outstanding credit balances.
• Work with insurance carriers, patients, and internal departments to resolve payment and credit-related issues.
• Maintain accurate documentation of account activity and resolution efforts.
• Monitor assigned work queues and complete tasks within established productivity and quality standards.
• Assist with audits, reporting requests, and revenue cycle initiatives as assigned.
• Identify trends and opportunities for process improvement related to credit balance management.
• Communicate professionally with patients, insurance companies, and coworkers regarding account questions and resolutions.
• Maintain compliance with HIPAA, payer regulations, and organizational policies.
• Perform other duties as assigned to support revenue cycle operations.

Qualifications

• High school diploma or GED required.
• Associate degree in business, accounting, healthcare administration, or a related field preferred.
• Previous experience in healthcare billing, medical accounts receivable, patient accounts, insurance follow-up, credit balance resolution, accounting, banking, or financial services preferred.
• Strong analytical, organizational, and problem-solving skills.
• High attention to detail and accuracy.
• Ability to interpret billing, payment, and insurance information.
• Strong communication and customer service skills.
• Proficiency with computer systems and Microsoft Office applications.
• Experience with electronic medical records and healthcare billing systems preferred.
• Ability to work independently while managing multiple priorities and deadlines.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

The compensation for this role includes a base pay range of $16.12 -$24.18 per hour, with actual pay determined by experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through bonuses and other incentives. Base pay is only a portion of the total rewards package.

If you are committed to putting our patients first and helping shape the future of care, you belong at QMG.