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Creative Operations Manager Jobs in Baltimore, MD

associated

Educator

Reisterstown, MD

Prior to program, participate in or lead conversation with program partner, Operations Manager ... As available, support Pearlstone program team initiatives as a partner in creative brainstorming ...

associated

Educator

Reisterstown, MD

Prior to program, participate in or lead conversation with program partner, Operations Manager ... As available, support Pearlstone program team initiatives as a partner in creative brainstorming ...

associated

Educator

Reisterstown, MD · On-site

Prior to program, participate in or lead conversation with program partner, Operations Manager ... As available, support Pearlstone program team initiatives as a partner in creative brainstorming ...

ClearEdge

Director of Secure Operations

Jessup, MD · On-site

A strong people leader, able to oversee and mentor other functional managers * A creative thinker ... Oversee daily operations across all security and secure space functional areas * Assist functional ...

ClearEdge

Director of Secure Operations

Jessup, MD · On-site

A strong people leader, able to oversee and mentor other functional managers * A creative thinker ... Oversee daily operations across all security and secure space functional areas * Assist functional ...

ClearEdge

Director of Secure Operations

Jessup, MD · On-site

A strong people leader, able to oversee and mentor other functional managers * A creative thinker ... Oversee daily operations across all security and secure space functional areas * Assist functional ...

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All JobsCreative Operations JobsCreative Operations Manager JobsCreative Operations Manager Jobs in Baltimore, MD

Creative Operations Manager information

See Baltimore, MD salary details

$30.8K

$63.1K

$117.7K

How much do creative operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for creative operations manager in Baltimore, MD is $63,052.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,700.00 and $77,000.00 per year, depending on experience, location, and employer.

What is a creative operations manager?

Creative Operations Managers are professionals responsible for streamlining and optimizing the processes, workflows, and resources within creative teams or agencies. Their main goal is to enhance productivity, ensure timely project delivery, and facilitate effective communication among team members, clients, and stakeholders. They often oversee project management, budgeting, resourcing, and the implementation of best practices, allowing creative teams to focus on producing high-quality work. Creative Operations Managers play a key role in bridging the gap between creativity and operational efficiency.

How does a creative operations manager typically collaborate with creative and non-creative teams to streamline project workflows?

A Creative Operations Manager acts as a bridge between creative teams (like designers, writers, and producers) and non-creative departments (such as marketing, project management, and finance). They facilitate clear communication, set up efficient processes, and ensure everyone is aligned on timelines, resources, and deliverables. By implementing project management tools and standardizing workflows, they help teams avoid bottlenecks and achieve project goals more effectively. Regular status meetings, feedback loops, and performance metrics are common tools they use to keep all stakeholders informed and engaged.

What are the key skills and qualifications needed to thrive as a creative operations manager, and why are they important?

To thrive as a Creative Operations Manager, you need strong project management skills, a solid understanding of creative processes, and often a degree in marketing, design, or a related field. Familiarity with project management tools like Asana or Trello, digital asset management systems, and workflow automation platforms is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills to effectively coordinate teams and manage multiple projects. These skills ensure efficient project delivery, foster team collaboration, and drive the overall success of creative initiatives.

What is the difference between Creative Operations Manager vs Creative Producer?

AspectCreative Operations ManagerCreative Producer
Primary FocusOversees workflows, processes, and resource management for creative teamsManages the production of specific creative projects from concept to completion
Skills & CredentialsProject management, organizational skills, industry experience, often with certifications in project managementCreative vision, project coordination, client communication, often with experience in media or advertising
Work EnvironmentCollaborates across departments, manages teams, and optimizes operational efficiencyWorks closely with clients and creative teams to deliver projects on time and within budget

The Creative Operations Manager focuses on streamlining processes and managing resources across multiple projects, while the Creative Producer handles the execution and delivery of individual creative projects. Both roles require strong organizational skills, but their scope and responsibilities differ significantly.

How much does a creative operations manager make?

The average salary for a creative operations manager is approximately $80,000 to $120,000 per year, depending on experience, industry, and company size. Salaries can vary based on location, with higher wages typically found in major metropolitan areas and roles requiring skills in project management and creative tools.

What are the most commonly searched types of Creative Operations jobs in Baltimore, MD?

The most popular types of Creative Operations jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Creative Operations Manager jobs?

Cities near Baltimore, MD with the most Creative Operations Manager job openings:

Creative Operations Manager jobs near you
Infographic showing various Creative Operations Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $63,052 per year, or $30.3 per hour.

PU&R Contact Center Operations and Transformation Manager

Deloitte

Baltimore, MD • On-site

Full-time

Re-posted 12 days ago

Key responsibilities

  • Lead contact center operations and transformation engagements for Power, Utilities & Renewables clients

  • Assess current customer service operations and design future-state operating models to improve efficiency, scalability, and service quality

  • Develop and implement transformation strategies leveraging digital self-service, automation, Generative AI, conversational AI, and workforce optimization

Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

47th of 154 rated financial services

Job description

Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.

You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.

Key responsibilities include:

  • Leading contact center operations and transformation engagements for Power, Utilities & Renewables clients
  • Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
  • Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
  • Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
  • Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
  • Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
  • Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
  • Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
  • Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
  • Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture

A successful candidate would possess these skills:

  •   Ability to work independently and collaborate as part of a team
  •   Effective written and verbal communication skills
  •   Meticulous attention to detail and quality of work product
  •   Ability to build and sustain professional relationship
  •   Ability to lead projects or workstreams
  •   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  •   Strong interpersonal skills and professional demeanor
  •   Ability to meet deadlines
  •   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

  • 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
  • 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
  • 2+ years of experience serving Power, Utilities & Renewables clients, with an understanding of customer operations, service environments, and industry-specific business challenges
  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred

  • Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
  • Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
  • Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
  • Experience with Salesforce.
  • Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
  • Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
  • PMP, Six Sigma, Lean, Agile, or related certificationli>
  • Master of Business Administration or other relevant advanced degree.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#SS_US

 
Qualifications:

Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.

You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.

Key responsibilities include:

  • Leading contact center operations and transformation engagements for Power, Utilities & Renewables clients
  • Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
  • Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
  • Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
  • Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
  • Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
  • Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
  • Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
  • Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
  • Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture

A successful candidate would possess these skills:

  •   Ability to work independently and collaborate as part of a team
  •   Effective written and verbal communication skills
  •   Meticulous attention to detail and quality of work product
  •   Ability to build and sustain professional relationship
  •   Ability to lead projects or workstreams
  •   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  •   Strong interpersonal skills and professional demeanor
  •   Ability to meet deadlines
  •   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

  • 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
  • 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
  • 2+ years of experience serving Power, Utilities & Renewables clients, with an understanding of customer operations, service environments, and industry-specific business challenges
  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred

  • Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
  • Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
  • Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
  • Experience with Salesforce.
  • Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
  • Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
  • PMP, Six Sigma, Lean, Agile, or related certificationli>
  • Master of Business Administration or other relevant advanced degree.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicab...

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