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Communications Specialist

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This position is responsible for planning, coordinating, and managing member materials across various platforms, ensuring they are engaging, informative, and accessible to a wide range of members. The role collaborates with internal and external colleagues, partners, and vendors to develop and distribute materials that effectively communicate key information to members, considering the diverse needs of the audience. This includes ensuring all member-facing content complies with relevant standards and regulations and managing the member materials approval process with the Oregon Health Authority. The Communications Specialist independently manages multiple concurrent projects, prioritizes competing deadlines, and maintains quality and accuracy in a fast-paced environment with frequent changes and time-sensitive requests. Beyond member-facing content, this role ensures that subcontractor materials meet compliance standards, develops and refreshes department policies, collaborates with staff on internal communications and projects, and creates engaging content for Health Share's website and social media.
This is a hybrid position with the expectation to be in the office 1-2x per week. We are looking for candidate local to Portland Metro.

Estimated Hiring Range:

$74,475.00 - $91,025.00

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Essential ResponsibilitiesMember Materials Development and Production

• Write, edit, and/or produce content for all member-facing materials (e.g., member handbook, brochures, letters, flyers, and other member collateral) ensuring all Health Share materials meet regulatory and compliance requirements.
• Manage the material approval process with the Oregon Health Authority to ensure compliance of Medicaid member information, with an emphasis on culturally sensitive and appropriate materials and translations. Ensure coordination with stakeholders on status, changes needed, and approval timelines.
• Coordinate and oversee vendors in translation, design, printing, production, and distribution of member materials; monitor multiple inboxes across platforms to triage requests, track follow-ups, and ensure timely responses and handoffs.
• Lead projects end-to-end for member materials, including intake, scope, workplans, timelines, gathering feedback, vendor coordination, approvals, and on-time delivery.

Compliance and Policy Development

• Develop and lead oversight process to ensure all subcontractor materials also meet regulatory and compliance requirements.
• Help develop and ensure ongoing updates of Communications department policies.
• Support audit readiness by maintaining organized, accurate records; proactively locating and requesting supporting documentation; and coordinating inputs, deadlines, and deliverables across a large cross-functional team.

Website and Social Media

• Write, edit, and produce content for digital and social content (e.g., website content, social media posts, blog stories, etc.).
• Maintain Health Share website and collaborate with multiple departments to ensure the website has accurate and updated content.
• Collaborate with colleagues to communicate Health Share's programs, accomplishments, initiatives, and values.
• Work collaboratively with Communications and Public Affairs Director to inform media strategy.

Brand Management & Internal Communications Planning Subtitle

• Uphold brand identity and expand brand awareness among staff, stakeholders, and community.
• Write, edit and collaborate on other projects for staff, internal communications, and external partners such as newsletters, presentation materials, and toolkit content. Collaborate with Community Engagement staff on material development and SWAG availability.

Knowledge, Skills and Abilities Required

Knowledge:

• Knowledge of Oregon Health Plan and its role in serving Oregonians, including Oregon Administrative Rules governing member communications

Core Skills and Abilities:

• Excellent writing and editing skills,includingapplying health literacyand/or plain languagepractices for diverse populations
• Strong verbal communication and listening skills
• Ability to set goals independently and prioritize work-balancing competing deadlines and complex topics with resulting positive outcomes
• Understandingofthe transcreation process to create culturally relevant communication materials for the audiences that Health Share serves
• Proficient in developing visually engaging, educational content using universal design principals and plain language
• Ability to write social media and marketing copy for social promotional campaigns
• Proficient use of content management systems, email marketing, and project management platforms to plan and track work (e.g., intake, timelines, dependencies, approvals, and deliverables).
• Proficiency with Microsoft Office products, including Word, PowerPoint, Excel, and more
• Understanding of website design, graphic design and desktop publishing.
• Ability to work in an environment with diverse individuals and groups
• Ability to manage multiple tasks

Physical Skills and Abilities:

• Ability to perform repetitive finger, wrist, shoulder, or neck movement for at least 6 hours/day
• Ability to see, read, hear, and speak clearly for at least 6 hours/day

Cognitive Skills and Abilities:

• Ability to focus on and comprehend information and learn new skills and abilities
• Ability to assess a situation and seek or determine appropriate resolution
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Demonstrated ability to operate effectively in a high-volume, fast-paced environment-adapting to shifting priorities, managing urgent requests, and meeting tight deadlines without sacrificing quality.

Education and/or Experience

Required:

• Minimum 2 years' experience in communications, public relations, or related field, including managing multiple projects with competing deadlines

Preferred:

• Proficiency in design software such as Photoshop, Illustrator, InDesign or other software
• Project Management skills, including building workplans and timelines, coordinating partners, tracking risks/issues, and driving work to completion
• Experience working in health care and nonprofit sectors, specifically with diverse populations
• Bachelor's degree in communications, journalism, English or related field

Working Conditions

Primary Work Environment:

Indoor/Office Member Facing Patient Facing Facilities/Security

Other Work Environment(s):

Indoor/Office Member Facing Patient Facing Facilities/Security Outdoor Exposure

Hazards: General office hazards, which most commonly include potential physical and ergonomic hazards, such as falls, cuts, repetitive strains, accidents, etc.Equipment: General office equipmentTravel: This position may include occasional required or optional travel outside of the workplace; the employee's personal vehicle, local transit or other means of transportation may be used.

Work Location: Work from home

Current Health Share Employees: Please use the internal Workday site to submit an application for this job.

We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. Health Share offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information.

We are an equal opportunity employer

Health Share is an equal opportunity employer. The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.